Rick Hendrick Chevrolet Naples
Customer Reviews of Rick Hendrick Chevrolet Naples
Excellent sales experience
byon 04/29/2024
I was greeted by the receptionist and immediately given over to the sales person. His name is Brian and he was outstanding from the time we started discussions. He was joined by Jesse, sales manager, from whom I previously purchased a car. Jesse two was outstanding. Best automobile purchase experience I’ve ever had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mr Lawrence tepfer
byon 05/07/2024
Not a great experience bought a 2019 Kia sorento car had problems from the start
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
Service Department
byon 04/30/2024
Service Advisor, Jim is an expert regarding corvette maintenance requirements.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service with discounts!
byon 04/30/2024
My '17 Tahoe had the fuel induction flushed, the front link bushings replaced, and the rear brake pads replaced! Hendrick's picked up the rental tab ( a first for me!) plus they added some healthy discounts to the services I needed done. Now he runs and drives so much better!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent sales experience
byon 04/29/2024
I was greeted by the receptionist and immediately given over to the sales person. His name is Brian and he was outstanding from the time we started discussions. He was joined by Jesse, sales manager, from whom I previously purchased a car. Jesse two was outstanding. Best automobile purchase experience I’ve ever had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change tire rotation
byon 04/29/2024
Great service and prompt and polite. Very nice to do business with. Service rep at desk was very professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Nice job! Easy and stress free
byon 04/27/2024
Emmanuel did a great job!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Vehicle Service
byon 03/26/2024
We had a great experience. The service was faster than expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service review
byon 03/23/2024
Didn’t cover rear glass seal issue because some people heard a noise and others didn’t even though I explained the noise was constant. Did an alignment and now the steering wheel is off center.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Corvette Teddy Bear
byon 03/16/2024
Great service with no pressure!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments
Car Service
byon 03/14/2024
Made an appointment for 745am had my car there at 7 then I find out the appointment was not an appointment it was a 48 hour diagnostic which left me stranded and had to find me a way home very very poor communication. Now after 3 days I have not heard anything I emailed asking the status was emailed back that they were going to talk to the tech to find out 8 HOURS LATER no response sent another email NO RESPONSE. I finally called hung on line for several minutes talked to Jim the service person and still. Got the same response he has not talk to the tech. THIS WAS A VERY POOREXPERIENCE just like the last time I was in there got quoted 500 for having my transmission filter changed and it turned out to be 1000 dollars another instance.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Oil Change
byon 03/05/2024
Friendly and Fast Service. Extra Kind to my kids which is not always easy bringing them to long wait appointments. The waiting area was kid friendly with hot chocolate, coloring and they loved looking at the cars in the display room. The Oil Change was complete before they were finished having fun. It was not just about business but a welcoming comfortable experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Equinox purchase
byon 02/29/2024
Rich completed the sale at a very respectable price and process
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
George Thomas
byon 01/31/2024
I recently moved to Naples Fla. And started to look for a Sports Car, after meeting Brian and Mark I decided Not to look any further and bought a Corvette I am from Staten Island and wasn’t sure about Fla. Considering the NYC pot holes and bad weather conditions I would be limited to driving a Vette there, I am a permanent resident and my New Car made me very happy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad service department
byon 01/25/2024
PLEASE SEE MY NEW UPDATE BELOW. I CALLED THE PERSON WHO I WAS TOLD TO CALL AND HE CALLED ME AND I QUOTE “ YOU ARE A VERY BAD PERSON” Very disappointed in this service department to say the least. I was down here for the winter and took my Chevy Silverado 2500 High Country in as I had a faulty parking sensor. This should have been covered under the fact warranty and they would cover it because it was damaged. Mind you the vehicle is still under the manufacturer warranty. Out $500. They said a rock hit it. If you look at the front of the sensor, you can see heavy damage. The sensor is the size of a dime. I’m a fanatic about washing my truck. There isn’t a ding or scratch on the truck. If a rock truly hit the front number and caused this much damp to the sensor, how in the hell is the bumper perfect all around it??! I also want to mention that I had an appointment to fix this the week before and the dealership screwed up and never called me to cancel the appointment because they were having a service computer issue. Drive 40 miles round trip. I did call Chevrolet and they said they would contact the dealer. But she said I was at the dealers mercy. She agreed that they should have covered it regardless as a loyal GM customer for years. This will make me reconsider what manufacturer I choose when it’s time to replace my Wife’s Chevy Tahoe and my Chevy truck
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
3 Comments
BEST DEALER EVER!!!
byon 01/19/2024
Best Auto Dealer in Florida, we received the best customer service ever, William Zambrano and Alex Benavitz made us feel as family because they were very honest and always we did comfortable to choose the best option, we would love to buy all our future cars with them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Multiple Visit Issues
byon 01/16/2024
Have tried now on multiple visits to get items quoted and installed and dealer failed to deliver. Dealer takes appointments but cannot even look at vehicle for 24-48 hours after appointment starts (their statement that is their policy)? Why not just take less appointments? We will no longer take our GM product vehicles to this dealer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
D Klep
byon 01/11/2024
friendly, timely, good value
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
45k seevice
byon 01/10/2024
Well organized, prompt courteous service. No pressure service recommendations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil and filter changed
byon 01/08/2024
Everything was well. I was waiting and I had a nice and relaxed time there. #Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Warranty Service
byon 01/02/2024
professional, courteous, and friendly atmosphere.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Owner
byon 12/28/2023
We had our car towed there after it broke down, and they were excellent and quick to take care of everything. The service advisor we dealt with Jim was very personable and quick to respond.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2 Comments