Prestige Ford
Customer Reviews of Prestige Ford
Finally! A dealer which has integrity and an enjoyable sales process
byon 12/08/2022
I have bought many vehicles over the years and usually dislike the process because of the games that are played. Prestige Ford made the entire experience enjoyable! From the initial contact made with the internet rep to the quality communication by George my Salesman, Jonathan the Sales Director, and Mark the Finance Manager I was treated with respect and the showed great integrity. I received a very fair price and their dealer fees were appropriate. Many of the Central Florida dealers add thousands of dollars in fees to your agreed upon price and I was pleasantly surprised to see the high level of transparency at Prestige Ford. I would buy again and I highly recommend them to others!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service department
byon 09/12/2023
I am disappointed at the moment. I took my truck in for service and was told I needed a new kick plate. I was told it would be in that afternoon. I paid for the part and they would call me when the part was in. I have not heard from them and it has been five days. I have called each and left messages with no return calls. Very disappointing.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Mustang Repair
byon 08/31/2023
Service Tech "Frank" was great to work with. My drivers seat was broken and he was able to get the part quickly and have the seat repaired as promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fail on correctly installing part
byon 04/24/2023
Check engine light lit. Took in for service. Said we needed a part. They ordered part and installed. Two days later, took a trip 200 miles into the trip check engine light came on again. Had mechanic check system and discovered that one of the connections for the EGR recirculation was not even plugged in and fastened. Mechanic plugged it in and reset check engine light and working good so far.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great
byon 12/21/2022
Fast and efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Finally! A dealer which has integrity and an enjoyable sales process
byon 12/08/2022
I have bought many vehicles over the years and usually dislike the process because of the games that are played. Prestige Ford made the entire experience enjoyable! From the initial contact made with the internet rep to the quality communication by George my Salesman, Jonathan the Sales Director, and Mark the Finance Manager I was treated with respect and the showed great integrity. I received a very fair price and their dealer fees were appropriate. Many of the Central Florida dealers add thousands of dollars in fees to your agreed upon price and I was pleasantly surprised to see the high level of transparency at Prestige Ford. I would buy again and I highly recommend them to others!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 12/20/2021
It took 3 hours for an oil change ,tire rotation ,and check my cabin air filter. Periodic updates would have been appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worse Ford Dealership I Have Ever Used
byon 07/01/2021
This is the third time I have visited this location where we bought our Escape, their service and customer skills are way below the Ford standards. They complain that they are short staff, an oil change and tire rotation takes over three hours, I was told that if I went early in the morning it would be better, got an appointment at 9:00 and still a long wait in the lobby!! They don’t treat you like a respected customer, I miss the awesome dealership I used in Missouri!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Honest and Goes Above the Call
byon 06/28/2021
I have always had a great experience at this dealership. They do what they can to help without selling services that are not needed. They recently charged me $127 for a repair and refunded me the money because they were able to get it covered under warranty. I would have never known that it was covered and was due a refund if they were not honest and called me to tell me they were mailing a check and wanted to verify my mailing address.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Unsatisfied customer
byon 05/18/2021
Personal is great, service is good. Billing is not good. They charged $35.00 to use their rags and tools. This should be the cost if doing business, not something the customer pays extra for!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Ford F-150 2020
byon 09/21/2020
I had a great experience at Prestige Ford buying my new F150. From my salesman Blake to the sales manager Jonathon, and Finance manager Michelle, everything went very smooth. I would definitely recommend Prestige Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Explorer purchase
byon 09/08/2020
Great experience , very attentive and no pressure to buy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Prestige Ford in Mount Dora, Florida
byon 08/26/2020
I purchased a 2020 Mustang yesterday and the I rate the entire process as 5 stars. I worked with Mike Cook and I highly recommend him as sales consultant. There was an issue with the paperwork that I found after I got the car home and reviewed everything. I called Prestige Ford and they quickly agreed to correct things. This is the mark of true business partner, one that stands by you when they're truly needed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 08/08/2020
My scheduled maintenance was quick and easy. Staff is super friendly and welcoming. Robert Jones, my quick lane technician was very helpful, informative, and knowledgeable. He completed my oil change rather quickly and I left 100% satisfied. Would definitely recommend this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Went far beyond my expectations
byon 10/08/2018
Sales manager and sales person went way out to get the price of a used truck I wanted to buy as close to my price as they could, took two trips to the dealership but I got the truck I wanted at a very good price. Thanks, will recommend your dealership in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Used Purchase
byon 09/22/2018
George McReady helped us find a great car for a great deal for our 16 year old sons birthday. He was very patient, friendly & knowledgeable making sure we were completely comfortable the entire time. We highly recommend George & Prestige Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome Service
byon 09/12/2018
I had bad experiences with other dealerships decades ago, but that all changed today when I walked in Prestige Ford. Nick Arnett and Pete Benton gave excellent service and were quick to find the right car for me and the right payment plan. It was the best experience I had at a dealership in thirty years. You need more professionals like Nick and Pete!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2004 F150 Heritage
byon 04/15/2017
There was some confusion at first. but after I spoke with the service writer, they corrected all the issues. Beyond that they did a great job on the repair, it's like it never happened. I highly recommend Prestige body shop, if you need body work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bulter service /oil
byon 08/30/2016
very friendly .Great job Bulter service the best yet.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
emergency service
byon 07/29/2016
Had battery go bad while driving. Went straight to Prestige. Truck was checked and battery replaced in less than 45 minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service on my F 150
byon 06/26/2016
The service department is always a pleasure to deal with. I don't have any complaints about the work that has been done or the amount of time they take to do whatever needs to be done. Yes, I am a return costomer and will continue to bring my F150 there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Clean and good, great service,
byon 06/25/2016
My vechicle is a 2006 Ranger. The work was done well with excellent results. Employees we talked to treated us in a very positive and professional manner. The time given us for completion was much longer than estivated. Apparently there was some repair equipment problems that has an adverse impact on completion time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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