Williamson Buick GMC
Customer Reviews of Williamson Buick GMC
Buying Experience at Williamson Cadillac
byon 02/12/2024
Bruno, our sales representative at Williamson Cadillac, has consistently provided exceptional assistance throughout all our transactions. This marks our sixth vehicle purchase from this dealership, and each time, the process has been effortlessly smooth and straightforward.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buying Experience at Williamson Cadillac
byon 02/12/2024
Bruno, our sales representative at Williamson Cadillac, has consistently provided exceptional assistance throughout all our transactions. This marks our sixth vehicle purchase from this dealership, and each time, the process has been effortlessly smooth and straightforward.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service at Williamson
byon 04/30/2023
Just the best. They literally take care of you like you are family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bravo!
byon 03/19/2023
These guys are excellent, especially Skip Moo-Sang. He really paid close attention to my concerns and offered solutions. I had to get some work done under warranty as well as additional services not covered by warranty. I found the prices to be very reasonable, turnaround time was fast and service was high quality. I am impressed and a very satisfied customer. Bravo Williamson Cadillac!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review of Buick
byon 01/09/2023
Test drove 2. Rita didn't push the higher priced one and arranged for the test drive of the other one. She's also called often to check on various things for me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mrs
byon 12/27/2021
As promised
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service at Williamson GMC
byon 07/30/2021
I dropped my vehicle off for its first service at 7:30 AM on Friday morning August 9th. It’s a GMC Sierra 2500 HD. I asked for the DEF fluid to be topped off and was told it would be covered by the warranty. I received a call at about 12 noon stating that the vehicle was completed but while it was driven through the car wash the passenger side mirror was damaged and will have to be replaced. I was also told that I could come and pick up the vehicle. Since I did not want to see my vehicle damaged and I did not want to be driving the vehicle with a broken mirror I told them to keep it until the repairs were completed. On Monday afternoon I received a call that the vehicle was ready and they would send a courtesy vehicle to pick me up. When I arrived I went to the cashier and was given the keys to my truck. Upon starting the truck I noticed the check engine light was on and the DEF fuel was not topped off. I went back to the service desk and the service manager came to discuss the issues with me. I was told that the DEF fluid was not covered but he offered to give me two bottles of fluid and he topped it up himself. He was very accommodating. He did a computer diagnostic and indicated that the problem appears to be a sensor. He then took the vehicle back to the shop to sort out the problem. After a while he came back with the truck and indicated that the problem was fixed and the reason for the fault was that the sensor is in the passenger mirror and it was not connected when the mirror was replaced. My concerns are why have associates drive customers vehicles when they are not familiar with these large trucks? Why didn’t the service advisor call me and tell me that the DEF fluid was not covered? Why give a customer a vehicle without verifying that everything was functional and that no faults are evident?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor experience
byon 02/11/2021
I received a check engine light in my 2020 Sierra Denali. I brought my vehicle in to Williamson GMC Cadillac where I purchased from. First I was told I had to leave the vehicle, that was fine I received a loaner vehicle from car rental company the vehicle was very small I am over six foot tall and I weigh in at 226 pounds. Very uncomfortable also the vehicle smell like someone smoke in it. I’m not a smoker again very disappointing. After two days I still haven’t heard back from the dealership of the status of my vehicle. I decided to call them at that point I was told my vehicle need engine work the truck only had around 6000 miles I’m shocked at this point. I let my service advisor know I uncomfortable with the rental vehicle they were able to get me a different vehicle. Much better, what I didn’t like was I was told at the dealership by a person working there YOU CANNOT EXPECT THINGS TO LAST FOR EVER. And another Person told me why am I complaining I am practicing getting a new engine. I turned to those individuals and said this vehicle only has around 6000 miles on it. At that point I walked away before it could have gone south. Totally inappropriate attitude. I spend a lot of money on purchasing GMC’s top of the line vehicle and not to have those problems. Were I was really disappointed is when I picked up my vehicle. First the dealership told me when I need my first service it was no charge. When they did all this engine work they would have had to replace the engine oil any how instead l was told the oil change that was performed on my engine was my free first service . That is not right I should not have wasted my first service at this time. Again they had to change the engine oil anyway. I was told my vehicle was at the valet I went there I first noticed there was grease/ oil on my front grill and fenders, I looked in the vehicle it has dirt and greasy foot prints all in my vehicle. I started to walk around the vehicle and noticed a small dent in my hood. I asked. The gentlemen at the valet to get my service advisor. My service advisor showed up and he was surprised and agreed the dent wasn’t there when I dropped the vehicle off. Williamson my be able to sell a lot of vehicles but they need some serious help in customer service and customer appreciation if it isn’t for the customer they would not have a Job. I am totally disappointed you have to change your teams attitude stop taking the customer for granted.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Excellent Service
byon 11/17/2020
The service department at Williamson is fantastic. The repairs and service costs are always given to me before any work is done and there are never any hidden charges.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 07/10/2019
I had a service appointment with a loaner on 7/10/2019. The service manager refused to provide me a Cadillac "Loaner" citing the dealer would not receive payment. There were at least five small Cadillac's SUV's on site parked along the wall. The service advisor attempted to convince the service manager to provide me with a car they had on site but he again cited he would not be paid. They were taking me off site to Enterprise for a loaner. I was dropping off a GMC Sierra 2018 Denali 2500 HD. I did not leave my vehicle nor will I ever return to this dealer.
Wonderful experience
byon 01/05/2019
I've been buying GMC's for years & this was by far the best service I have ever received! My sales man named Yorny had everything ready for my family & I through every step of our purchase witch made it very pleasant & enjoyable. I would highly recommend him in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GMC Service
byon 01/03/2019
Great communication at the service department and job was done before it was expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 12/02/2018
Service advisor Eric Fernandez was extremely helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Williamson / Mia, FL
byon 11/28/2018
Salesman Luis Sanchez just leased me my second GMC Terrain. Luis is the sole reason I lease from Williamson Cadillac, Buick, & GMC... he is a truly honorable guy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service saved this customer
byon 11/19/2018
Unexpected problems with a newly purchased truck is enough to frustrate any customer and turn them elsewhere in the future. Good move for them is employing service professionals like RICHARD. He has provided A+ service on more that one occasion; really understands your need, doesn’t BS and does everything in his power to resolve your problem efficiently! DONT LOSE THIS GUY!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Simply amazing
byon 08/20/2018
Excellent customer service. Immaculate showroom and no sharks!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 05/19/2017
Just leased a new 2017 Buick Enclave from Bruno at Williamson and it couldn't have been any easier and hassle free. Thank You Williamson team
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Highly Recommend! Great Car Buying Experience!
byon 09/09/2016
My husband and I are extremely pleased with our experience at Williamson Buick. Robert Garcia was our salesperson and he was very attentive, courteous, professional and patient. We were very grateful for the time he dedicated to us and answering all of our questions. We also appreciate the time he took in getting us the best price for our new Buick. My husband contacted multiple Buick dealerships in regards to the Enclave, and Mr. Garcia at Williamson was able to get us the best price. After purchasing the vehicle, he also assisted us in setting up all the special features (i.e. Bluetooth, OnStar, Hotspot Wifi, Buick app, etc.) and explained how to use all the additional accessories. This is our second Buick, and we will definitely be reaching out to Mr. Garcia for our third Buick in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments