Customer Reviews of Mercedes-Benz of Miami
Buyer
byon 04/22/2024
My expirience with Mercedes Benz was with S-class, GLS-63, GLE and others for more than 2 decades. That was a new experience since that was Mercedes electrical car. So, it was obviously not that simple as it was. But, the service provided by service person, the actual manager, Mr. Gus was professional, efficient. I appreciate it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buyer
byon 04/22/2024
My expirience with Mercedes Benz was with S-class, GLS-63, GLE and others for more than 2 decades. That was a new experience since that was Mercedes electrical car. So, it was obviously not that simple as it was. But, the service provided by service person, the actual manager, Mr. Gus was professional, efficient. I appreciate it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AWESOME EXPERIENCE!!!
byon 03/25/2024
I went in to lease a new GLC 300 and could not be happier with the experience. Kristina Dodevska was kind, pleasant, professional and made the experience quick and painless - respecting the fact that I needed to get in and out as soon as possible. The car was delivered in perfect condition - washed and waiting under cover. It has been a great experience so far! Highly recommend this location.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worse Experience Ever
byon 03/22/2024
I contacted Mercedes Benz of Miami regarding a 2022 Aston Martin Vantage F1 edition it listed for sale. Shortly after that, a guy named Julian contacted me about my inquiry. I told him I am interested in the vehicle but not at its listed price. He said he will consult with his used car sales manager and get back to me. Later I received a message from the used car manager inquiring if I was still interested in the car, to which I responded yes. When I didn't hear from him, I reached out to him, several days later, and told him that I was still interested in the vehicle. He asked me the price range I had in mind, to which I responded no more than $140,000. Later that afternoon a sales agent named Julian called me and said that the manager had repriced the vehicle for $138,995. I accepted. That was the beginning of my nightmare. Julian asked me to scan and email him my driver license and another identification. I sent my driver license and AAA card. He said AAA card was unacceptable, that it should be my credit care or US passport. I sent the latter. After that, he sent me the a sales involve that included $990 in dealer fee and $500 tag fee, along with a sales, tax of over $11,000, and $2,200 in shipping fee. I questioned why the $990 and tag fees were added. He barked at me for asking. He later called back and told me the deal is off. I agreed to pay the amount in the invoice. After that, a company named Maverick sent me an email message and requested that I upload my driver license and selfie onto their portal, which I did. After that, I received a message from it stating that a notary will bring sales contract for me to sign, and that I will be required to provide my thumbprint. I reached out to Julian and express my concern about providing my thumbprint given that I am not sure who has access to it, and where it will be stored and for how long. He again barked at me, and told me that it is their company's policy, and that if I don't want to provide it, the deal is off. Never tried to alleviate my concern or answer my question. I told him I will provide it because I have already committed to buying the vehicle. The Notary came with a sales contract and various other documents, including one that says that I will be paying sales tax to the state of Florida. I again called Julian and asked him why I should pay Florida sales tax when I live in California. He rudely ordered me to sign the tax document, and that I should stop asking too many questions. At that point, I became enraged and yelled back at him to stop talking to like a child, and that I didn't do any of the things they are demanding I do in my previous vehicles purchases from Florida. He then directed me to a guy named Ralph who insisted I should sign the document. I reiterated to Ralph that the dealership should simply collect only the sales price of the vehicle from me, ship the vehicle to me, and let me register the vehicle with the California DMV at which I will pay all the required fees that are connected to it. He insisted that they are required to do registration because Florida has reciprocity with California that requires the dealership to collect all the necessary fees and register the vehicle for me. I again reluctantly agreed. Ralph demanded that I wire the entire $153,000+ to the dealership. I refused because of potential fraud. I told him I will pay with cashiers check from either Citibank or Wells Fargo or both, and that they can ship the car after the check(s) clear(s). I sent them a Citibank $139,000 cashiers check from my Family Trust Account, which is merely my living trust. The rest was from my Wells Fargo business account. Ralph called me and said they will not accept the Citibank check because it is from a trust account. I tried to explain to him the nature of the trust. He was unyielding. That was an account I have used for more than 20 years to conduct countless transactions. He insisted I wire the money. He sent me wire details of Chase Bank. I went to my local Chase branch and was told the account number Ralph gave me was not in their system. I called Julian and told he what I was told. I also sent him a picture of the Chase branch I went to. He impertinently told me it is the account the dealership uses for money wire transfers, and that I should stop being too demanding. Ralph later gave me a different bank and account number. He sent me the check back by FedEx with incomplete address. FedEx couldn't deliver it. I was on the phone with FedEx agents several times that day pleading to them to deliver the check to me that day because it was Thursday. I was planning to leave for a vacation early on Tuesday the next week. I have to deposit the check that day, have the money returned to my account on Friday and then transfer the money to my Wells Fargo business account on Friday, and hopefully it will be in that account by Saturday or Monday, at which I will wire the money or send another cashiers check. The FedEx agents eventually persuaded the driver to deliver the check that Thursday. He delivered it at 4:43 p.m. I rushed to Citibank and deposited it. While there, I told a Citibank manager the dealership refused the cashier's check, and its reason for it. She was shocked by it. She suggested that, when the $139,000 is returned into my trust account, I should open a new Citibank checking account, transfer the $139,000 from my trust account into the new account, draw a new cashier's check from it and send it to the dealership because, if I deposited a Citibank bank check, of that amount, into the Wells Fargo account, it is unlikely the money will be in the account by Monday because of the upcoming weekend. The $139,000 was in my account by 10:00 a.m. that Friday. I rushed to Citibank, opened a new account, transferred the $139,000 into it, drew a cashier's check of that amount, and rushed to FedEx and sent it to the dealership. All these took more than 5 hours and cost me about $89.00 in mailing. I got a called from Julian on Saturday stating that they received the check. After that, I received a form from Ralph that required me to provide my date of birth, SSN number and drivers license number. I called Ralph and asked why, and to note my concern that someone with a nefarious intent can steal my ID with that information. He said they there were needed to verify the checks. I told him to deposit the checks, hold the vehicle until after the checks clear, and then ship it, which was the original plan. Also, there were numbers on the checks with which to verify them. I didn't hear from him after that About 2 weeks after that, I received a message from a lady named Kimbley requesting that I go to the California DMV or my local AAA office and verify the Vin number of the vehicle. She also informed me that there was about $800 shortfall in tax and registration fees I should pay immediately. I inquired why I can't take the car to DMV myself and register it, at which I will verify the VIN verification and pay all the required fees. I called her on March 21, 2024, during which she told me that they will allow me to take care of the registration, and that they will remit the sales tax I paid them to California. Which means that what Ralph and Julian told me were all false. I am totally shocked that a reputable dealership will employ a sales agent as obstinate, arrogant, and obnoxious as Julian, or as clueless as Ralph.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Quick Service
byon 02/21/2024
Quick service that took only 2-3 hours and they gave me a rental in the meantime. Just had to call and schedule ahead of time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Totally Dissatisfied
byon 02/19/2024
I paid $3,914 for service only to have to sell my car 2 days later because they wanted over $14,000 to repair. This is HIGHWAY ROBBERY!! In the words of a wise woman and I quote: "You will never win playing dirty!" I even tried to sell the car that needed the repair and was told I wouldn't get anything for it. I'm at peace because I was honest and forthright about the situation with my car. I appreciate Ignacio, and Bryan the service manager; Austin on the other hand leaves alot to be desired. My mother always told me if you have nothing good to say about a person don't say anything at all so therefore that's all I'm going to say about him, needs alot of training on being Respectful!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Fast and no nonsense
byon 02/13/2024
A good selection of new and used vehicles available to see and test drive. Well informed and helpful staff, particularly Daniel Martinez. We ended up purchasing a new C300. Paperwork was completed under 90 minutes. Vehicle was ready for pick up shortly thereafter.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First year service
byon 12/06/2023
Very efficient and well explained before the service start.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Replace battery
byon 12/02/2023
From pulling up service reps very courteous and professional, advisor did not keep me waiting. Explain the service needed an approximate time needed. Kept me informed. I left there feeling very good about the service provided..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2023 EQB PURCHASE
byon 11/26/2023
Second MB purchase from this dealership in the past 5 years. Very satisfied and worth the extra few miles form our place. From reception to final sales it was perfect.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 11/11/2023
We were working with another Mercedes location and weren’t happy with the service. We decided to try the Miami location when we wanted to trade in our GLC. We met Kristina and instantly liked her. It took us a few times to find the right car, but when we did, Kristina made the process seamless. She also said that we can continue to work with her for service needs and questions, which she will handle or route to the right person. Our old location was a direct handoff after sale, and our former salesperson was of no help after transaction. So far this is better and a more pleasant environment.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
awesome service
byon 11/11/2023
Amazing service, VIP treatment. The dealer even arranged an UBER so that i didn't need to wait. They gave me a good discounted package and the service quality was top notch . I am overall content with everything i have seen in that dealership
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Review
byon 10/24/2023
Everything went well and in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
NEW BATTERY INSTALLED AND SERVICE CHECK.
byon 09/24/2023
Service was accurate, complete and efficient. I was able to get work done with no hassle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
front windows make noise
byon 08/31/2023
Very good service advisor, Carlos. But, overall communication from the dealer needs to improve. Some parts were not available. I still have no idea when they are coming. And, apparently neither do they. I can only say nice things about the pick up / drop off.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Compressor Replacement
byon 08/24/2023
Raphael communicated and kept me up to date with the process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes check engine service
byon 08/17/2023
Absolutely flawless service, Cesar was support attentive and understanding in the whole process. Walked me through from start to finish. Felt very comfortable and was catered to the entire process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome experience!
byon 08/12/2023
Julian at Mercedes of Miami was the best sales person! He made the experience painless, honored everything o asked for and I was only a couple of hours in the dealer ship! Eat experience ever!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Yearly Service
byon 08/10/2023
It was a good experience, Alan was very professional, patient and understanding and most important helped me understand some of the verbiage on the ticket, which can be confusing to consumers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Service Review
byon 08/10/2023
Service was prompt and complete
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sr
byon 08/04/2023
Very good service, good attention from Ignacio Cidad, who really should be the Manager of the department
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr.
byon 08/03/2023
As usual. Prompt and courtesy. No doubt the best in the my opinion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments