Mazda of North Miami Car Dealership Miami Florida

sales Rating

They don't want to sell to you. No negotiation. No energy.

by Squid on 01/08/2024

I entered Mazda of North Miami interested in a Certified Pre-Owned Mazda Miata MX-5 RF. I scheduled my appointment online for a test drive and was connected with Jared (who is not even on their webpage). Jared was like every other salesman and we scheduled a time for the test drive nothing out of the ordinary or extraordinary. He did request at the time that I call or send a message early if I needed to change the time or date. Again, nothing out of the ordinary but something that will be circled back in my review. The day of my test drive I had to push the time back about an hour and a half due to some personal hiccups on my end. I texted Jared through the line I was provided and did not hear back. I then proceeded to call Mazda of North Miami and was met with Lazaro, who was kind and let me know that Jared was not in at the moment of my call. However, Lazaro was very welcoming and allowed me to change the time of my appointment. I drove to the dealership where I was met by Albert Garver, Sales Executive. He handled my introduction to the dealership and informed me that Jared was, unfortunately, not in. Albert then showed me to the vehicle I was looking at purchasing. I'm not 100% sure of other's dealership experiences. Typically, the vehicle is brought in by a transporter who works at the dealership, however, I was just brought to the car where Albert said he was going to get the keys to the other cars out of the way. I was in the vehicle checking it out speaking with my mother who drove me to the dealership. Albert then requested that my mother and I take it for a test drive. Now that was very odd. You, as a seller, should come with the test driver. How are you supposed to gauge interest in the vehicle and get a sale if you don't? My mother requested that he come with me because even she found that odd. During our test drive, Albert made very little effort to make conversation or even gauge my interests. All in all, it was turn here...turn there. Mechanically, the car drove as I had expected. The color of the vehicle was Red with the Black Interior, which wasn't the option I was looking for but, I was willing to make the drive and maybe even purchase based on the price and offer they could have provided me. When I returned from the test drive. I was asked to park the car back in its original location. To reiterate, I am the customer, it would have been courteous if I could have dropped it off at the front of the dealership and it was moved by a transporter. That isn't my usual experience and I would like to think I was being neutral as I should in terms of my introduction. It just seemed like blatant disrespect. I brushed it off, just waiting to get to the table and begin negotiations. Before exiting the vehicle, I asked Albert to confirm if it was a Certified Pre-Owned Vehicle. To which he replied with a question asking me: "Did it say that online?" To be frank, if you work at the dealership you should know your inventory. If Jared was not going to arrange for anyone to pick up my appointment to be prepared, the least he could have done is provide me with a courtesy call or text informing me of his absence. For context, the vehicle was a 2021 Mazda Miata MX-5 RF with 22,939 miles. We went through the same process of: "How are you going to pay?" etc. etc. After I answered the questions for Mr. Garver. I was met with an out-the-door price of a little over $29,000. One thing that caught my eye was what Mr. Garver referred to as a fee for the inspection of the vehicle. Now, it is a Certified Pre-Owned Vehicle I expect it to be inspected as per Mazda's policy for Certified Pre-Owned Vehicles. If that inspection comes at an additional car, it should be placed with the base selling price which is again stated in Mazda's Certified Pre-Owned Policy you can't inspect a vehicle and charge CPO prices to charge me AGAIN for an inspection. I questioned Albert on that and he grew visibly frustrated in the 15 minutes we were sat down. I asked if there was anything we could do about the out-the-door price. To which he asked my mother and I to follow him. He proceeded to take us to the desk of Arnold Vargas. Who said that the price wouldn't be changed and that there was nothing they could do. Personally, the fact Albert Garver and Arnold Vargas were not willing to even discuss pricing with me and took me straight into the office of his manager proved to me that my business was not welcomed at Mazda of North Miami. For that reason, I will not be returning.

Recommend this dealer? No
Purchased a vehicle from this dealer? No

Mazda of North Miami

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