Brickell Honda

by Amb on 02/04/2019

One of the worst experience ever with Brickell Honda. They don’t care about keeping up with what they promised and don’t hold any ethics. We have paid full price for a Honda Odyssey with shipping. once we received our odyssey, it was not what was claimed on the website. The car would make noise, one of the side doors won’t open, cup holder scratched extensively, dirty carpets with dark spots, etc. to name a few things. I have pictures and videos of this sent to them. Richard and his manager Hans, both promised to fix it. But that was just to trick to buy time. After a couple of months passed and they completed rejected on what they promised. I have their email and text message conversations. I am taking action with this dealership and to prevent this from happening with other innocent customers. If anyone has this nasty experience with Brickell Honda, please reach out.

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by rayb877 on 02/25/2018

Terrible experience at this dealership. Purchased a new vehicle here in December and before even driving off the lot I notice very faint superficial hairline scratches throughout the hood and roof of the car that in my opinion appear to be caused by stray cats that plague the area. I pointed this out immediately before finishing off paperwork and asked if they had any more of the make/model/color I was purchasing, of course they did not at which point I was offered to see another color. All of the vehicles out in their lot had the same scratches some worse than others (**BUYER BEWARE, INSPECT VEHICLE CLOSELY BEFORE LEAVING LOT, WHEN I WALKED THROUGH THE LOT LOOKING FOR ANOTHER COLOR THEY ALL HAD THESE SCRATCHES!!**). From the impression the sales person gave me it seems like this is a common issue they deal with. The salesman and finance manager agreed in writing to have the scratches on the vehicle buffed out and as I was without a car I decided to follow through with the purchase as I figured they would follow through with their end as it was in writing. The document was signed by the finance manager allowing me till 1/31/18 to schedule appointment to have the scratches handled. 2-3 days later I receive a call from the sales rep advising that he made a terrible mistake by accidentally giving me the spare key to another vehicle on the lot that was not mine. At this point, I am preparing for a planned trip to Europe and I am to leave in less than 24 hours, I kindly advised him no problem at all on my end as I understand mistakes happen and I kindly ask him to please hold on to my key and we will swap them out in 2 weeks when I am back in town and I advised him we would coordinate to resolve both the key and scratches at the same time. Fast forward 2 weeks, I get back in to town and I immediately message sales rep to coordinate resolution. Initially he appeared to want to assist but was very evasive whenever I would ask for confirmation he had possession of my key. When he realized I was on to him he just disappeared. Stopped answering calls and texts. I had to leave a message via their online department for someone to call me back to provide me with final resolution. Fast forward another week, I am contacted by another sales rep that apparently assisted first rep with the deal. He states that the key is gone and that they need to cut a new one with no other explanation and no excuse as to why the original rep never safeguarded my key. At this point I am ready to just resolve this once and for all and don't bother too much with the why or how's and decide to forgive and forget as they are agreeing to cut a new copy. I am told to bring car in on Saturday and everything will get resolved. Friday late afternoon I receive a message from sales rep stating that they can only do the key as everyone in the body shop was fired (which I found extremely odd). I am not able to waste 2 Saturdays so I decide to just take a laid back approach and kindly ask to just reschedule to the following week to get everything done at the same time. Rep agrees and all is well. Fast forward till tonight, rep messages me and appears to be prepping me for another surprise by advising that the person that is going to work on the scratches needs to see it first to figure how to proceed already implying it won't be resolved same day and dooming me to a second inconvenient visit. I tell the rep that first rep and sales manager took detailed photos of the scratches for their records and that the painter can look at those, I also describe in detail the type of scratches we are dealing with. Lo and behold they don't have the pictures on file, they are of course, lost. I am then asked to send pictures. At this point patience is wearing very thin, I am at work and don't have time to take detailed photos for their convenience. I also don't have detailed photos from the night I purchased the car as the salesman/finance manager insisted on taking their own for their file. I advise the rep of this and don't hear back for several hours. At this point I am just bitter about the whole situation and no longer want to keep putting forth as much effort as I have. As my issues have gone unsolved I have been left with no other choice but to resolve them myself. I will be taking care of these issue tomorrow and will be forwarding receipts for reimbursement. If I am not reimbursed I will just file a case in small claims court. Live and learn. Never again. Buyer beware, once they have your money it's game over! ***INSPECT YOUR VEHICLE CLOSELY FOR SCRATCHES BEFORE SIGNING ANYTHING, HAVE THEM REPAIR OR GIVE YOU ANOTHER VEHICLE BEFORE ANYTHING IS SIGNED!!***

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by acapo006 on 02/13/2016

This has been a wonderful, first-time leasing experience! Jorge was more than helpful and very patient with all of my questions. So happy to be a part of the Honda family!

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by Mike0812 on 11/22/2015

Gabriel was very professional, helpful and clear on everything he explained. Happy with my purchase,'!! Highly recommended!

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by Rugarte11 on 10/24/2015

I came in looking for a 2016 accord and I had gotten a very good salesman his name Gabriel Melendez he was very nice and he knew a lot of information about the vehicle I was looking for and he gave me an awesome deal for my new Accord. He made my purchase very quick and smooth. No headaches. I highly recommend Gabriel Melendez he will go beyond to get you into a new car.

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by PedroAG on 10/18/2015

I would like to take this opportunity to highlight the magnificent buying experience that me and my family experienced at Brickell Honda. Starting from the genteel and amicable communication and collaboration with our sales consultant Betty Serrano, and continuing with the exceptional professionalism, flexibility and cooperative support provided by our Sales representative Luis Luces. The model selection, and price negotiation was very friendly and professional, and we finally agreed on a competitive price and contract terms. We also appreciate the time from Rick Barraza, talking to us and facilitating a reasonable deal.

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by Cruiserewards on 04/15/2015

Unquestionably the best experience I have ever had in automotive buying. Mr.Mariano Reol the sales manager assisted me to make the best decision for my family and I. Thank you so much Brickell Honda team for making it so easy.

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by miamimouth1 on 12/27/2014

I've purchased 3 Honda vehicles over the past 6 years from Emil K at Brickell Honda. Each time I did my internet homework, visited Braman Honda (lousy salesmen but great showroom coffee shop) and got their lowest price, then visited Emil at Brickell and got the price I was looking for (invoice less dealer cash, holdback, rebate, preprinted dealer admin fees, doc fees, etc. and a small $200-$300 over this number. Straight talk, none of the stupid salesmen games: "If I give you a great price, are you ready to buy?", or "At your price, we're losing money", etc. Emil was a salesman when he started, and now is manager of new car sales. Skip the sales staff and call Emil to avoid the games and waste of time.

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by Alsilvajr0 on 09/17/2014

Big thank you to Doug T, Jose S, Randy C, el Che, and everyone else that really went above and beyond to take care of me. I'm a very happy Brickell Motors client and look to be for some time to come.

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by zvincent on 07/04/2014

Emil K is about the only salesman I have come across who isn't there just to sell you on a car but service your needs. He caters to your personal and family requirements of what you are looking in for a car! I told him our budget, family size and what we are looking for and he got us exactly what we needed for the amount we were willing to pay! The process wasn't as dreadful as my previous experiences and he was respectful and professional!

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by bpbuyer on 12/25/2013

not professional at all. their goal seems to be to make their customers angry and they treat you like a fool!

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