Volvo Cars of Melbourne
Customer Reviews of Volvo Cars of Melbourne
Unprofessional
byon 06/28/2016
After passing a sleek new S60 on the road, I decided to look into a new Volvo during my car search. On a national level, Volvo advertised a price and features that I couldn't pass up. Living in Melbourne, of course I contacted my local Volvo dealer for an actual quote, anticipating the price may fluctuate a little. I immediately received a response from Lauren requesting additional info to draw up a quote. After many back and forth emails coming from two different email addresses, I finally had a quote of $100 MORE per month than advertised with the same features and terms. When I asked for an explanation, the only response I received was that the advertised price doesn't include "taxes and fees" -- a whopping $100 extra a month in "taxes and fees"! When I asked Lauren to provide me with options to reduce the price (removing premier packages, features, model year, etc.), she responded by asking what monthly lease payment I could afford. I went ahead and gave her my MAX price, which was only $50 per month less than her quote, and she stopped responding to me. I reached out to Wallace Volvo in Stuart (out of curiosity at this point) and they quoted me the EXACT advertised price INCLUDING taxes and fees. Volvo of Melbourne is a rip off. Do yourself a favor and drive a little to save A LOT. I saved $3,500 with Wallace Volvo and the customer service was incredible. Oh, by the way... don't bother contacting the General Manager of Melbourne Volvo. I looked up his contact info to let him know about my experience with Lauren; it turns out they share a last name.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
good deal
byon 07/10/2015
I have never even considered buying a Volvo before. I was visiting from Mississippi and passed by the dealership when our daughter took us out to eat. went back the next morning just to look. Ended up buying a 2 year old Volvo. They gave us a fair deal and we love the car. We traded in the car we had driven from Mississippi for a fair price. Nice people. No pressure or push towards upgrades. Took care of our Mississippi paperwork and drove it home. All car buying should be like this.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best experience yet with a car dealer
byon 09/17/2014
It was the most enjoyable experience I have ever had with buying a car. We don't have the best credit so I don't like wasting my time or their time if the financing just won't work. So I did everything (besides signing the papers) without going to the dealership. They found me a lender and we just had to go in and sign papers and were in and out in 30 minutes. It was awesome!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buying a Volvo for the first time
byon 04/06/2013
I was looking for a new car after having my Accord for 9 years. I went to a few dealerships after selecting four vehicles I was interested in. I had a wonderful experience with the Volvo folks. No pressure, very flexible and comfortable to work with. My salesman, Lou was very knowledgeble about the S60. My daughter and i had built the one I wanted and we priced what we were comfortable with and they were able to meet all our requests. The GM, Frank was also great and I would definitely reccomment them. I think we both felt we got a good deal and it was like working with family. I give them a 10!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
