Sheehan Buick GMC
Customer Reviews of Sheehan Buick GMC
Rip off
byon 06/07/2023
Tell you one thing and don't follow through.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Rip off
byon 06/07/2023
Tell you one thing and don't follow through.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Best of the Best for Chevy Express
byon 06/07/2023
I have a 2018 High Top Chevy Express Explorer Van and Andrea and Jason are the best of the best for GMC / Explorer diagnostics and repair. Been coming here to Sheehan GMC for years. All the best.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service at Sheehan gmc. Super highly recommended
byon 04/19/2023
Colin my service advisor was aces. He understood my issues and complaints, was very thorough in his notes and was able to have the amazing staff at Sheehan gmc to pinpoint the problem and fix the issue so quickly and accurately. He was in constant communication with me calling. And texting and even sending photos along the way. This is the second time I had a gmc serviced there and both times it was probably the best service I have ever received In my lifetime. I purchased and owned seven new cars to date. My next purchase will definitely be from Sheehan gmc. Just to show my gratitude and to be that much closer to this Sheehan family. I would love to meet Mr sheehan one day and let him know what a fantastic job he has done and how it trickles down to each customer. Thank you all for a stellar experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
BEWARE!!!!
byon 02/16/2023
I went w/ my 16 yr old daughter to Sheehan dealership to look at pre-owned vehicles for her first car. We went on 1/21/23 and spoke with salesman Yad Aflalo. We went to his office and he showed us his inventory on his computer. We saw a few that might work which he wrote down to show us. One, in particular, was a 2019 GMC Terrain listed on the computer for $22,900. We asked him what the best price he could do on it and he introduced us to his manager, Dana Fishvien, who said the best he could do was $21,900 with no dealer fees. It was more than what we were initially looking to spend. We went home and decided to do the deal so we called back Yad an hour after meeting with him. We told him we were interested and he said he would call me back. When he called back he said that he made a mistake and the car was now $23,900. I saw with my own eyes on his computer the original price and we spoke to the manager who gave us the final price. I asked him, "how could the price go up $2,000?" He said he got confused and then tried to blame me for asking to see "too many cars" (3) and that he got the prices mixed up. I told him that seeing a few cars should not be too much for a car salesman and that to pull a "Bait and Switch" is not professional nor ethical. I asked to speak with the manager, Dana, who I met at the dealership. Yad refused to give me his direct phone number and told me that Dana would call me. I waited 2 days and the manager never called. On 1/23/23 I decided to call Clint Thomas, the general manager of Sheehan dealership. I left messages and never got a call. On 1/24/2023 I decided to go to the dealership and meet with Clint Thomas in person. I explained to him my experience and how unprofessional his staff was. No one tried to call me back, including him, to resolve the issue. They used dishonest tactics to try and sell their vehicles. The owner of the dealership even stood by and heard my whole conversation with him and did nothing.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
President /C.E.O
byon 12/21/2022
Service Dept was very polite and professional- from intake to delivery; a smooth transition. My vehicle was serviced and afterwards washed/ detailed. I feel confident and comfortable @ this Dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sheehan - Professional and Honest dealership - how refreshing!
byon 04/15/2022
I have always received good service at a fair price, especially for a dealership. It feels like I am working with my local repair shop who is owned by my brother-in-law. Never had an issue at Sheehan.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 04/06/2022
Even though your entire Service Consultants are service-oriented professionals, Andrea at your Service Division always goes beyond the call to make your customer a repeat customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Leasing a GMC
byon 02/16/2022
We leased a 2022 GMC Terrain from Sheehan GMC and our Salesman Claude was the best!!! We would recommend doing business with Sheehan and Claude anytime as he was professional friendly and most importantly honest!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Run.
byon 01/14/2022
Tried to buy a used car from this dealership. Hammered out all the numbers, trade in, warranty, and finance ahead of time. They had to fix some damage on the vehicle and when it was done I went to finalize the purchase. Stopped by at the sales manager, then went to the finance dept across the street. Finance wanted to raise the price so I walked. Went back to sales manager who said he was giving me another $500 to cover whatever finance was doing so I go back across the street to finance. The finance guy then adds another couple of thousand in warranty costs, even though everything is in writing from the sales manager. I walk again and suggest you run from this place. UPDATE: received a call this morning from the sales Manager asking me to take down my review. When I said he no he started yelling and threatening me. I called the dealership and asked for the owner. Let’s see if he he calls. Still no call.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Service Visit
byon 07/08/2021
All work requested was completed on time and at the price quoted.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Purchase
byon 07/04/2021
Made everything so easy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic dealership!
byon 02/10/2019
My salesman Yad Aflalo was the greatest! He is very knowledgeable and a pleasure to do business with!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 09/27/2018
Sheehan performs at a very high level, not only at the point of sale but at all times service and or warranty work is needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Avoid at all Cost! Terrible Service Center
byon 05/15/2016
Worst Service Center I have ever been too!!!!!!!!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! Took My Saab in for A Recall, was told would be done same day. I drove from almost 2 hours away to find out they would need car a few days once i got there.. They did not offer Loaner and I had to rent car. After a few days was told I had some issues with car which I did.. Was told they could fix for $1200, I decided to just go and do it as Saab techs are hard to find.. Got Home and car was not fixed at all.. Took To Real Saab Expert in Coral Gables (Miami Area). Was told I got completely Ripped off and the dealer didn't do anything. Had to pay $1400 but car was completely fixed. So I Do Not recommend anyone getting Scammer by the Sheehan Service Department
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Best Buying Experience Ever
byon 07/25/2015
On Saturday morning July 19, 2015 Robbie contacted me based upon my price inquiry at Truecare.com. I informed him that the night before I had viewed the GMC Terrain that I was interested in purchasing at Edmorse Sawgrass GMC and had a wonderful experience so in order for me to even consider coming to your dealership he was going to have to provide me with an outstanding price upfront. Robbie called me back within 30 minutes with a price that I thought went beyond what I had asked him to do, but I thought it would only be fair to give the salesman at Ed Morse to meet or beat the price given to me by Robbie, they were not able to come close to the price. I came into the dealership where Robbie continued to take exceptional care of me and my wife on Sunday July 19, and at first the financial offer almost prevented me from buying the vehicle. Then I think his name was Mark was able to get me an outstanding interest rate and save me a tremendous amount of money on the top of the line extended warranty out to 7 years or I believe 86,000 miles. This was by far the absolute best car buying experience I have ever had in my life!!! I am without a doubt in my mind going to recommend Sheehan and Robbie to anyone I may come in contact with that is considering getting a new or used vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
worst experience with a dealership ever
byon 05/20/2014
Had the worst experience ever - the sales manager was rude to my wife, said in a phone call to her that he wouldn't sell us a car because he didn't think he could ever make us happy!! Never apologized to us, called the owner of the dealership and GMC complaint to tell of our horror story. Will tell all people we know to avoid this dealership at all costs!! This after we received great service on our other vehicle from them. Shame on them!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Sheehan Buick GMC makes the experience a pleasure
byon 06/07/2013
I visited Sheehan Buick GMC to lease a Buick vehicle. After test driving the vehicle and looking at the leasing options, another vehicle caught my attention, a GMC SUV. The sales personnel and the sales manager were very understanding of my needs and patient. They worked with me through the whole process in a professional and courteous manner: from finding the perfect SUV model, trim, color, and options. I felt that my sales consultant, Greg, went above and beyond to make sure that I was satisfied with my car and the lease terms. Overall, this was one of the best experiences I have had at a car dealership and I'm happy to relay the good experience I had at Sheehan Buick GMC to others.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 04/04/2013
I started working with Troy I. in November of 2012. He was more than responsive to all of my emails and inquiries and extremely easy to deal with. We solidified the deal over the phone, and he had all paper work ready to go when I arrived at the dealership 20 minutes later. It was a great buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
We LOVE our new GMC Acadia
byon 02/01/2013
We had a great experience, friendly salesman and got the car we wanted at a great price and were driving away in record time!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Great service teamat Sheehan GMC!
byon 01/29/2013
Fantastic professional team that will satisfy your vehicle's service needs. A million thanks Matt! (My service adviser at Sheehan GMC ).
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great dealer with a professional sales team!
byon 01/29/2013
Go to this dealer as I have for years if you want great deals, fantastic attention, and proven sales professionals.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments