Jenkins Nissan

by Bluebell16 on 03/27/2016

Appointment with AJ. I was pawned to Julio Julio had no experience fabricated contract and lied to me, he new I couldn't afford nor get approve for a loan, to make the sale he doctored the sales slip causing me great anguish. The manage would not rectify it and couldn't care less. They even got me financing with no job. To top it off I was conquest into a service contract .now I'm stuck with a car that I own for one day. There is more to the story. The staff is protecting Julio because again I was pushed into signing financing. I never financed a thing in my life and I am 54. I trusted Jenkins to be honest . I'm crying every minute over this. I now have a 6 year loran on a Sentra I cannot afford. They new I had a disabled husband couldn't care less except for selling

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by biomark on 12/10/2015

Mario and Michael at Jenkin’s Nissan did a great job helping us purchase a new Leaf. We set up a deal on the telephone and when we arrived there were no surprises or hiccups. They even helped us return our rental car. Many thanks for a smooth easy transaction!

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by Addy9815 on 09/13/2015

First time I've ever purchased a brand new car, but I've orchard several used. This was by far the most pleasant experience ever! Danny Harrington(salesman) and Ed(finance) were honest, friendly, didn't push anything on me, very informative, and took their time but still managed to have me in and out quickly. I would definitely recommend to everyone!

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by kenneths2 on 02/09/2015

I've always purchased m vehicles in cash. This was my first time purchasing via finance. I saw a deal online so I called Jenkins ask about a 2015 Altima during there "$10,000 off Altima sales event." Linny spoke to me about the sales event and told me the break down that I'd have to "qualify" to get all the discounts. Turns out I lost $2000 so the best they could do was $8000 off which wasn't bad. I took a trip to the dealership with one of two pre-approval drafts with a rate of 1.45%. Czar approached me and I told him I wanted a white Altima. I had plenty of options. He allowed me to test drive the S. I wanted to know what vehicles where available and the pricing but the system wasn't even updated online that care sold were still showing up publicly in their inventory. Czar shows me two options an S and SV, never took me on a test drive for the vehicle that I wanted, SV. He wanted to get to the paperwork and insisted I go through NMAC for financing or I'd lose close to another $3000. I then specified that if I go through NMAC to only pull from ONE bureau, EQUIFAX because I knew that the other two burueas still had 4 fraudulent accounts that were in delinquency. Czar place a note on the documentation to only pull equifax. They pull my report and the score comes back at 645. This is when I was surprised because I pulled my credit reports and scores a few days before and my Equifax was at 803 and the other two in the mid-600s. I ask there financial guy, Chris, if they only pulled Equifax and they said that that's the only one they pulled. At this point, I wanted to speak to my partner about this. I walk back inside and they insisted that we move forward as they were able to approve me. They presented me with a very high rate on 9.9%. I again mention to Chris that this was very high and that I know my score could not have gone from 803 to 645. He insisted that that is what came up and that I go through with it and just refinance after 3 months. So that was what was planned. Today, I get alerts stating that NMAC also pulled my Experian report and score (650 last I check). I speak to Chris about this and he told me that they only pulled Equifax and that NMAC would use whatever score was high. This really upset me as I had proof that they pulled Equifax and Experian and went with the lower score, the one with several fraudulent accounts. This is poor business ethics on the fact that I was told that they would only pull Equifax but they pulled both Equifax and Experian. I'm again on the market to purchase a vehicle cash and won't be returning to Jenkins. Being young and first time financing buyer, I feel as the Jenkins team and NMAC took advantage of me. I do not recommend purchasing from Jenkins or financing with NMAC.

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by michaelg25 on 02/19/2014

Came in for an oil change since moving here not too long ago. I asked Mario D. a question which lead to him showing me an altima that I ended up taking home. I love it! Mario D. was super. He was willing to assist me with a question I had about the service department when he didn't even work in that department. He also showed me so many features to the altima that I probably never would have found out about. Thank you so much Mario! Please ask for Mario when you stop by.

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by LilMonstersMom on 02/09/2014

My name is Heather M. and I had the pleasure of having Mario D. assist me in looking over and explaining everything there was about a Nissan Pathfinder on February 7th 2014 First I want to say that Mario has a professionalism in sales that I’ve never experienced as a consumer in my 20 years of driving. His non-pressure attitude and friendly demeanor was top notch. I have no doubt that he carries this excellent attitude across all boundaries on your sales team. My experience with your business and with Mario was a pleasurable one. I'm looking forward to doing business with Mario in the future. Best regards, Heather M.

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by Chermar on 02/05/2014

Shana C. at Jenkins Nissan made my car buying experience very easy. She was attentive, knowledgeable and had tons of patience. I spent hours walking around the lot and she was right there with me. She knew exactly what I wanted in my car and she went out of her way to help me find the perfect 2014 pathfinder. I would highly recommend her to anyone who is looking for a great car without the stress and hustle. Shana C is your go to person all the way.

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by Balewo on 02/04/2014

I had the pleasure of dealing with Shana C. at Jenkins Nissan on the purchase of my 2014 Pathfinder it was a very rewarding experience, she's very knowledgeable, and exude a patience level that was outstanding base on my many many questions and hesitation. I would highly recommend Ms C. to anyone who's interested in purchasing a Nissan vehicle.

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by JohnAustin47 on 11/27/2013

I just bought a new Pathfinder from Mike Barnes at Jenkins Nissan. Not only is Mike one of the most professional sales people I have met on a car lot, the price was more than $3000 lower than any other Nissan dealership within 100 miles. Go see Mike B. and his team at Jenkins Nissan and don't waste your time anywhere else

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by VamC77 on 11/04/2013

I saw the website deals initially, and got in touch with the internet sales department and Krista G. responded very quickly for every question of mine. I was later contacted by Rahshon C. from sales, an excellent person, picked me up from Amtrak the day I was there, and I was in and out of the dealership before I now. The online quote I got was very accurate and there were no extra charges when I got there. My First car and my best experience.

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by alw4 on 10/31/2013

AJ O. was my salesman. I had a unique situation and was treated with understanding and respect by AJ. Although we did some back and forth negotiating, we came to a deal that worked! I purchased a 2014 Nissan Versa Note. AJ was very knowledgeable and helpful! I am very happy with my new car and the overall experience I had at the dealership!

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by quizchris on 10/31/2013

Shana C. was a great rep to work with. She made everything go easy and smoothly. We came to a good price over the phone ($2,000 cheaper than any Orlando dealership), and after I arrived we finalized everything and did the normal closing procedures. Good experience, definitely worth the 30-40 drive from Orlando.

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by Perk28 on 09/27/2013

I bought a 2013 Pathfinder from this dealership. The sales experience was fine however; the Pathfinder I bought from them was a Lemon. The Transmission and torque converter was flawed and shook as I drove down the road like I was being hit from behind. Spent 10 months dealing with the issue - brought it in to the shop 4 times for them to repair it. (No Fix) - I called a Manager Glen M. to see if we could get some or all of our money back that we paid to put the zillion on our car. I am ok with the answer "no" it’s my second favorite answer after yes. However, there is a difference in saying No and showing empathy towards the issues we (the consumer) have been having and caring about a customer as a person rather than the treatment we received. He became angry at the mention of the issue, became very rude and mean on the call, and hung up on me. "You can bet I will never buy a car from you again". I tried to call him back to continue our conversation and he told me off and said he was busy and hung up again. I have never been treated so rudely by someone I spent $40,000.00 with. The other managers might be ok but this Glen M. guy seems in need of Sales Training or just a class on how to show empathy or care about what another human being is going through. If I sold a Lemon to someone I would feel terrible about the situation and do what I could to help and not spend my time being a jerk to your customers… I am very upset at how I was treated by Glen M.

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by fbibeau on 09/18/2013

I was so impressed with the way my mother was treated at Jenkins Nissan that I wanted to post this review. The entire sales team led by Mike B. and Krista G. were awesome. My mom felt she was treated with respect and courtesy throughout the entire process. Thanks to the entire Jenkins team... will see you soon for my new car.

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by Cherbuell on 08/25/2013

1st time purchasing a new car in 10 years . Buddy A. is a was very helpful and knowledgeable salesman. He gave me excellent customer service . I will be recommending him to my family and friends ! Thanks Buddy & I'm enjoying my new 2013 Altima :-)

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by Gabi1986 on 08/15/2013

I just bought my first Nissan Altima and was helped by Mike B. The entire process was very open and straightforward. I did not feel pressure at any time. The entire team at Jenkins was great. I will be back for my $5 oil changes and will brag to all my friends about my experience.

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by DanStephens on 08/14/2013

I was in the market for new Altima and visited several of the dealers in my area. I purchased my new Altima from Jenkins Nissan with the help of Mike B. Mike separated himself from the other sales people by actually finding the exact car I wanted and showed me things about the car that no one else took the time to do. Mike is a true professional. Service, quality, great pricing AND integrity...All from Jenkins Nissan. Go see Mike B...you'll be glad you did.

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by orlandoguy2 on 07/30/2013

Rita G. and her support team did an excellent job. I did my negotiations via the internet, agreed upon a price and was pleased go through the sales experience without any games or last minute changes. Very honest and negotiated in good faith.

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by asimpkins27 on 07/02/2013

This is hands down the WORST experience I have ever had with a dealership. Don’t let their advertised low prices trick you into doing business with them. My husband and I live an hour away from Jenkins Nissan but we found a car we were interested in online through their website. We started out working with Krista, their online sales associate, because we didn’t want to waste our time making the long drive unless we knew we would be buying a car. We were going to be trading in our car, which she said would have to be looked at before they could give us a trade in value, but approximated about 11k. We asked for an exact figure of what we would be paying (car price, fees, etc), so she gave us the complete breakdown with the out the door figure. We felt comfortable at this point that this was going to be a straight forward sale, besides the negotiation of the trade in value of course, and decided on a time to come in. We let her know AGAIN that we would be making a long drive and bringing with us our small child. Krista said she understood and would have us in and out. So here’s where the scam begins………..Krista then let us know that she would not be available and that her associate Mike would be taking care of us. Apparently Mike had all our info, right….. Yes, Mike was so helpful that he called and emailed us twice to confirm we would have everything we needed when we came in. This guy seems like he’s on his game! So when we got there we figured okay, this is going to be an easy process. They’ve pulled our credit, we’ve agreed on the price of the car, now all there is to do is determine the trade in value on our car. Yes, Mike was so informed and helpful that when it came to the price of the car he had it listed as $300 more than what they had advertised and what Krista had given us in our breakdown. (Now note that they put on their website that they have no addendums on the price of the cars except for the usual dealer fee, etc). When we tell Mike this and go searching through our phone to pull up the email from Krista, he looks at us like we have twelve heads. He says it must have been a different car. I say no, it’s the right car. It’s advertised on your website. He doesn’t bother to check, but instead make us look for five minutes on our phone to pull it up. Meanwhile he has never bothered to ask if we want anything to drink, and by the look of their restrooms, that was probably a good thing. So we pull up the conversation and again he doesn’t seem to understand. Shouldn’t this have all been discussed before we came in? According to Krista, Mike had all the information. Then they tell us that they are going to give us $1000 less for the trade in than Krista approximated. So we come back with you need to come down the $300 on the price of the new car, and up on our trade in. Mike says, okay, and comes back with the sales manager. The sales manager, didn’t keep his name to memory because I am fuming at this point, comes back and says that the price of car is not changing and the trade in amount is not changing. So we say okay, then we are leaving, and the nice man that he is hands us our keys with not even an apology or a “lets discuss this”, and lets us walk out the door. And Mike, the great guy that he is, pretends he is on his cell phone and turns his back to us as we walk out the door. CUSTOMER SERVICE AT ITS FINEST!!!!!!!! It wasn’t so much the value of the trade in, but the fact that we agreed on the price of the car that THEY ADVERTISED on their website, and if they are willing to let customers walk over $300, then they must not need business. I am so disgusted by this experience that it has turned me off Nissans forever! I will never buy a Nissan after the way we were treated. They knew our situation, what was discussed, the journey we made to come see them, and still they tried to screw us over. BUYERS BEWARE!!!!!! STAY AWAY FROM JENKINS NISSAN!!

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by billwunder on 06/26/2013

Recently purchased a new Nissan over the internet. Did everything by email. Went to finalize the deal and the car was perfectly prepared. Test drove the vehicle and finalized the deal as previously agreed upon. Price was better than other dealers and buying process was great.

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by cubanmix on 05/01/2013

From start to finish the staff at Jenkins were amazing! I not only got the lowest rock bottom price on my Altima (no other dealer was close to matching), but I got the friendliest service I could ever ask for. Rashon C. walked us through the whole process and you would think he worked at a five star hotel, his people skills and knowledge is unmatched. Overall it was a great experience...Thanks!!!

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