Fields Motorcars

by Vanessa on 05/03/2024

Atmosphere and service at dealership is relaxing and as promised received great service.

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by Amanada on 04/21/2024

They are upfront about everything so there's no surprises

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by Howard on 04/20/2024

Staff are polite, friendly, knowlegable and service oriented

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by Prince on 04/12/2024

Knowing that they let you know where the wear is at on the brakes and tell you the recommendation and you make the final decision.

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by Frank Buzzanca on 04/12/2024

All good…. Sarah (service tech)…..was very knowledgeable, courteous and professional.

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by Frederick T Shenefield on 03/26/2024

Laura Hesington the Best: We were having a problem with our 2022 Tiffin Wayfarer (Sprinter Chassis) Motorhome's rear camera and scheduled an appointment for service. I called and talked to Laura Hesington to set it up. When we arrived at the dealership I asked for Laura and explained to her what the problem was. We went to the Motorhome, I explained to her that the camera had started working again since we made the appointment. She told me that they would dig into it and try to find the problem. I told her that we would leave it with them. After we left the dealership she called us sometime thereafter to let us know that they were able to duplicate the issue. She explained that it was a Tiffin manufacturing defect when it was built. She called Tiffin Warranty group in Alabama to get the authorization for the repair. I am sure it was frustrating to stay on hold for close to an hour to get this resolved for us. She was able through email to communicate with the warranty department and was able to get our camera repaired with the terms that were agreed upon. We appreciate and commend Laura for going above and beyond when other dealership Service Representatives would have said that they couldn't help us and that we would have to deal with the factory warranty on our own. So we would like to give Laura and the Fields Mercedes Benz Team a Big Kudos.

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by Kevin on 03/19/2024

Sarah and the team at Fields were great! Got us checked in for our annual service quickly, and completed the job ahead of schedule. Great having such friendly qualified service. Highly recommend!

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by Djcarz on 03/15/2024

Unusual Service dept on as much they treat you like you expect, a valuable customer…and they listen and respect your needs. Just Fabulous service . Great people,great service!

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by Laura on 03/11/2024

Field Motors is great. Katie arranges everything. They picked up my car, left a brand new car for a no-charge loaner, and returned my car the next morning. All went smoothly. I recommend them highly.

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by Mieke Maloof on 03/08/2024

It's always a pleasure doing business with the people at Fields Mercedes Benz of Lakeland. My service advisor, Bill Atkins, is great to work with. He listens to what you have to say and follows up to make sure everything is done perfect. Unfortunately, in this day and age, women still don't get the same treatment or are listened to, as if they don't really know cars. Fields Mercedes Benz of Lakeland and Bill Atkins don't do that. I can call them myself and be heard unlike other dealers where my husband has to make the service call to get the treatment we hope for. Having also used Fields BMW of Lakeland, I have only praise for this company. 5 star all the way

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by Venkat on 03/07/2024

Long story short - I was in a hospital and called Sarah and told her my CLA250 needed help. She sent someone and took care of my car and delivered it back. THAT is the definition of service.

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by Don Petri on 02/28/2024

My Service Representative Katie is Best in Class. Response is very expedient, friendly and knowledgeable.

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by Jonathan Rodriguez Ortiz on 02/24/2024

On Monday the 19th I had brought my vehicle in to get serviced I had spoke with Katie at first everything was all good I had taken off a week from work to make sure that my car was getting done my car work part was ordered Monday which is a steering wheel lock they told me it would arrive Friday but it arrived Wednesday my car sat there without a diagnostic test I kept coming everyday to make sure my car was getting touched or fixed or done for the first 3 days my car did not get a diagnostic test when I spoke with the mechanic he showed me that he touched the steering wheel and told me that was the problem so it did not properly get diagnosed which I'm upset about that cuz I had to pay for a diagnostic test which it did not get hooked up to the machine because my car didn't even turn on so I shouldn't have had to pay for that for one two my car didn't get fixed till Friday and I watched every other vehicle pull up onto the property get fixed right away and get done and everybody got sent home well I had to come in everyday to watch my car just sit there on top of that I was sitting next to Katie near the food area and I overheard her and another employee talking bad about me the other lady said since your family now I can tell you this you should have sold him the the fucking part and told him to get the fuck out kick him out of here which I was very uncomfortable after that I had to speak with a manager to get my car done on Friday I have to waiting another 2 days after my part arrived and then on top of that the mechanic got done within 30 to 45 minutes to an hour and I was getting charged so much money for labor which it didn't even take that long I paid $1, 728 which is ridiculous for something that got done within 30 to 45 minutes to an hour after waiting all week and an extra two days when the part arrived on the Wednesday so once the mechanic was done fixing my vehicle which I was watching he sat there for another 20 to 30 minutes speaking with another mechanic just laughing and giggling and having a conversation when he could have got me out as soon as possible so I was very unsatisfied the only thing good came out of it that my car did get fixed but still not an excuse for me to get talked about in a bad manner and also have me wait for my car to get fixed I feel like I deserve for my money to get back to me which is very unfair that I had to sit there and wait an extra two days

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by JK on 02/24/2024

Sarah my service advisor was amazing. She greeted me at the door after exiting my vehicle and addressed me by name. She made me feel like a well appreciated customer. Felt like the attention and service you would expect at a Mercedes dealership. I've never experienced this before at this dealership or any other.

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by ROBERT KOVELESKIE on 02/20/2024

I live 1 1/2 hours away. They always pick up my car on time and deliver it on time. Great Service, never had a problem.

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by Earnest on 02/19/2024

I'm very satisfied with the service the professionalism of service rep who was very courteous even through these tuff times.

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by P Helm on 02/04/2024

Fields team members know how to please, Service dept especially goes above and beyond to accommodate whatever your needs are. Thank you for the great service Katie!

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by Iesha Moore on 01/30/2024

I like that you keep the same person when you call for service are questions (Bill) I rate him 200%, I have no dislikes.

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by Max C on 01/23/2024

Highly professional staff

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by Amanada on 01/15/2024

The service team was very professional and informative. I got in as promised and they went above and beyond to assure customer satisfaction. There were no surprises or up sale tactics, just what I needed. Bill was great.

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by Roger M on 01/12/2024

Took my E53 for service and a new set of tires. Like always Dylan very courteous. Card done same day as promised. Highly recommend Fields Mercedes. My technician is Charles and always does a good job.

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