Rountree Moore Ford Lincoln
Customer Reviews of Rountree Moore Ford Lincoln
Ford Raptor
byon 03/01/2024
Great experience with no hassle. I called and agreed on a reasonable price without a lot of drama. Benton and Julian helped complete the deal remotely and I couldn't be happier. No hassle and did what they said they would.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Raptor
byon 03/01/2024
Great experience with no hassle. I called and agreed on a reasonable price without a lot of drama. Benton and Julian helped complete the deal remotely and I couldn't be happier. No hassle and did what they said they would.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Did truck get presale inspection
byon 02/25/2024
Got truck home, drove a couple days and found rear passenger door will not lock or unlock. Called salesman,cash, and was informed sold as is. Supposedly went thru shop and given a pre sale inspection.makes me wonder did they really do a presale inspection or not.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great dealership with great service
byon 01/03/2024
They were very upfront about anything during the purchase process. Everyone was very friendly, and you can tell that they care about getting life-long customers over making a quick buck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2023 F-150
byon 09/21/2023
Jess did a fantastic job scheduling and taking care of my truck , followed up by some quality work from the service department . It was a painless experience which means a lot now a days. I would strongly recommend Jess & Roundtree to anyone looking for quality work on their car or truck .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Service
byon 08/28/2023
I had a recall on my Lincoln Navigator and had a routine service. Projected time was 4hours. They did it in half the time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall
byon 08/09/2023
Took my vehicle in for recalls. Work was performed in a timely and professional manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2022 Ford F250
byon 07/06/2023
Overall great experience. Few minor issues. Truck was pictured with running boards but when delivered they were missing. And truck had only one key. Since this was a cars.com purchase I didn’t see in person. These two issues cost $500 bucks to fix and so far no response from dealer
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Tian XD
byon 06/20/2023
Great service, Cash and GM were extremely helpful and professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 04/24/2023
Danielle was very helpful and courteous.Had me back on the road in no time. Service was speedy and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Saves me Money
byon 04/13/2023
Ms Danelle adds a wonderful personal touch to her Customer care!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
excellent service
byon 02/24/2023
AS always treated with appreciation and respect. The best Dealership I have ever worked with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding 5 star service
byon 02/15/2023
After several not-so-great experiences with another Ford dealer I decide to take my truck to Rountree-Moore Ford in Lake City. The service department at Rountree-Moore is by far the best Ford dealer service department that I have experienced. The status of my repair was never in limbo as Jessica (my service advisor) was in constant contact with me to make sure that everything went smoothly. Polite, professional service the way it should be. Thank you, Rountree-Moore Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Horrible Service From Service Manager
byon 01/05/2023
Rude, Horrible service from Service manager, desk help Santiago Gala should not be allowed to communicate with Customers, Our Dealership in Tallahassee called the Roundtree to have the vehicle picked up and Santiago was so Rude to the Service Manager and Salesman in Tallahassee as well... Total disregard for any kind of Customer service... I would not buy nor have a vehicle serviced if this was the last place around.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Not a fan of servicing at this dealer
byon 12/22/2022
Your Review: I Felt like I inconvenienced them coming in for an appt (apparently made by the call center) at 4:30pm. They told me it would take approx 2 hours for the oil change. I had all my previous receipts for servicing. Why this time was I billed for 9qts of oil (when all other times) when my truck only takes 6.5qts?? I was promised a video, which I never received. And I get NO absolute answers to my questions. I would NOT refer anyone to get a routine oil change from this dealership. I only hope they changed the air filters they charged me for. I guess I have to write this overpriced ($211.60) routine checkup, on a hardly driven (33g mile) truck I bought brand new from this dealership, as Someone’s bonus.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Sketchy dealer never took care of my title, charges $3995 for bogus add-ons
byon 10/16/2022
First of all, I love my new Ford Maverick and wouldn't trade it for the World. Ford is great and I am very happy with Ford. This particular dealer is sketchy and dishonest though. I hesitated on leaving a review of my experience, but this was my final straw. I just got a notice in the mail yesterday from my credit union - who financed the truck - that more than 90 days later, this dealer had never sent my title to them, so my payment will be going way up until I can get them a proper title showing them as the lien holder. This is a huge hassle for me. I paid them service fees for this. This should never be an issue and is inexcusable when you buy a new truck. Beware of the non-negotiable mandatory "$3995 Rountree Moore Ford Advantage" package of bogus rip-off addons such as nitrogen in the tires, vin sketching and other assorted dishonest bogus unnecessary nonsense. They don't tell you about this until it's too late. If you ask about it, they point to a sign with small print by the front door. The absolutely refuse to sell you the car you ordered from them without this package which should be optional. During the buying process and 10 month wait for my truck to arrive, communication from the dealer was non-existent. My salesman had passed away and I'm sorry about that, but assign me to someone else who will help me instead of keeping me hanging. I had to call or go in every time to check on my order status. An occasional email would have been sufficient. The service dept is not off to a good start either. I wanted to make an appointment for recall service. They told me to just drop it off on a Tuesday or Wednesday and they will get to it when they can. Making an appointment for this service was not possible. Well, #1) I work during the week, will need to take a day off to wait at the dealer and #2) I live 90 minutes away. No offer of a ride, loaner, rental or anything to help accommodate me was made. I'm 55 years old and have bought plenty of new cars in my life. This was absolutely by far the worst car-buying experience of my lifetime. I wouldn't recommend Rountree-Moore Ford to my worst enemy.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Service Advisor Danielle
byon 06/30/2021
Professional, courteous and not pushy!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
100 % note worthy
byon 06/14/2021
I am pleased with the service representative, and the service tech who worked on my F 250. Although I purchased the extended dealer option extended warranty to fix and tow it in I was surprised it did not cover the tow and parts it needed for repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Rountree-Moore Ford/Lincoln
byon 03/27/2021
Overall great staff, all kind and willing to help out and work. I bought my vehicle with the help of Cody, he was friendly and helped/had answers to any questions I had
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford Transit Connect Purchase from Rountree Moore
byon 03/03/2021
Kim, Sam, Dave, and John all helped us in our purchase. They went above and beyond in making the deal possible and we are very happy with the price and service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick and efficient
byon 09/29/2020
F150 overheated on the interstate on the way home after taking it for its quarterly service to another service station. Rather than a repeat with said service station I decided to take it to Roundtree Ford since they specialize in Fords. They took me in rather late that day and despite that had me running smooth the next day by lunch. The check in counter staff was extremely helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good service
byon 09/10/2020
Went in for recall part got one of three.but over all good experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
There are numerous reasons why drivers choose Rountree-Moore Ford. Proudly serving Lake City, Lake Butler, Jasper, Mayo, Branford and Wellborn, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
That means you can expect to learn all of the features of the specific new Ford F-150, Fusion, Escape, Focus or Explorer 4-Door you're interested in. In the market for a used car? Our team will be happy to fill you in on each of the reliable options in our inventory. And when the time comes for you to drive home your next car, our auto finance team is standing by with solutions to fit your individual needs.
At Rountree-Moore Ford, our commitment to excellence does not end with the sale, though. In order to ensure a positive ownership experience, we staff an onsite auto service and repair department.
1 Comments