Customer Reviews of Napleton Chrysler Jeep Dodge Ram
Best Sales Service Ever
byon 01/01/2021
Jon C made the process a breeze and catered to what worked for me. He never gave me any pressure and was only interested in what I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Eric's Ram
byon 08/09/2017
I am extremely pleased with omandi professionalism. My Ram was clean and ready as promise and I would definitely recommend Napleton kissimmee to my friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Napleton Kissimmee Car Buying Experience
byon 01/02/2017
It was a no pressure atmosphere. Our salesman, Orlando, was easygoing and answered all of our questions. We liked the no haggle pricing as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Napleton A+
byon 12/31/2016
The attention of the sales person Ricardo, he was very attentive, friendly sincere and very helpful. He understand what I was looking in my new car and made sure I got what I was looking for. Excellent.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Durango for wife
byon 12/09/2016
Victoria,Billy ,Miquel and Leroy are Awesome and Friendly they made it Happen I enjoyed the Quick process they went out of the way to help .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Napleton Kissimmee is the best!
byon 11/11/2016
Richard Lebaron, Rafael Rivera and Alex Perez at the sales desk were fantastic!!! I went to 5 other dealerships and they all lied to me. Not once did anyone at Napleton and I came in contact with several lie to me. They always go above and beyond they worked my deal so I could get financed when no one else could. Also I've had my truck in service and had a similar experience Alex in service has went above and beyond they even washed it what a nice surprise. I've even had the pleasure of meeting the GM Nick what a great guy that has surrounded him self with a great team. If you're looking for your next vehicle or excellent service don't waste your time going anywhere else! Thank you for everything I will be back for service and my next vehicle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Will never shop here again.
byon 10/04/2016
If only I could give a zero star rating. Let's begin, they posted a price for the car I wanted on truecar, it was the correct color I wanted but was less equipped which I would have been fine with however, it became a giant mess when I walked through the door, and when I had arrived and asked for that car they tried to sell me on a Chrysler 200 instead, claiming that the Jeep Renegade had a recall on it, which was not true. After they finally put me in the car I wanted I showed them the truecar price and they preceded to tell me that price is fake, and doesn't include taxes or dealership fees which truecar states on its website that it does include dealership fees and taxes. The truecar quote was $24,237, and they at first offered me $29,987, then when I brought up the truecar price again they went in back to "talk" I sat at the desk waiting for nearly 30 minutes before I decided to leave. At that point they began calling me non-stop and begging me to come back into the dealership saying they will give me a better price, I told them no and to send me the quote over the phone which they finally did. The quote was $27,120 which was still no where near the truecar price, so I told them to get closer to the truecar price which they flat out told me would not happen. Therefore, I went back to Posner to get the car that was more equipped and for the same price. Overall, they tried to bait and switch me, and given me a price that was the same at another dealership for a less equipped car. In the end I worked with Emilio, and I will never shop at Napleton and never recommend it.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Excellent service overall
byon 09/17/2016
My salesperson (Kerlyn Barbosa) was very professional, helpful and went above and beyond to ensure that I was happy with the entire purchase experience. She introduced me to the service and parts team as well as others who could assist with issues she couldn't resolve. I am very impressed with the assistance offered thus far at the dealership and will definitely be bringing my truck in for service in future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Plum crazy charger 2016
byon 09/10/2016
Emilio, Wilfredo and John were very helpful and nice, they made the process enjoyable and relaxing. They helped me get my dream car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
The "real deal"
byon 09/07/2016
Customer service was excellent. They paid attention and addressed all our concerns. We never felt pressured. They were patient with us and we were able to choose the vehicle, terms and conditions suitable to our needs. The staff was very courteous and professional. From the front desk to the back offices everyone was on one accord-- pleasant, helpful and ready to serve us. I highly recommend this dealership. I really must commend the outstanding people who were directly responsible for sealing the deal and servicing us in particular Orlando, Jhon and Leroy. You are indeed assets to this dealership. Thanks again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrible
byon 08/18/2016
I wanted a car, one I'd dreamed of for decades and they had it, I test drove and was going to buy it the next day. But they wouldn't let me leave. They took my keys for a test drive and refused to return them. The only time in my nearly fifty years of life I've ever been even a little rude to anyone in a store, but after an hour of trying to get my keys back, I started to yell. He returned them immediately. After that, I couldn't go back and am now burned on Chrysler in general. I bought another car in another place. Disappointing, sorrowful experience. Don't give them your keys!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Endless hardwork
byon 08/15/2016
My father and I have been a customer for a very long time and the staff at Napleton know it. We have been in and out trying to get the car we wanted but at times we wouldn't have an agreement but the thing I loved about this staff is the endless work and effort they put so at the end the customer leaves happy. We eventually left with the car we wanted because the staff went the extra mile.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
A good experience
byon 08/12/2016
Everything went smoothly. they were very efficient and since I knew exactly what I wanted they were able to expedite everything. Overall a good experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ram 1500 2016
byon 07/11/2016
Exelent, pero fue un poco lento el proceso de papeleo, pero entiendo que es por parte de los bancos y que era un dia festivo
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Steve S
byon 07/03/2016
Very quick and easy ,sales staff made the buying process easy had everything ready for me when I arrived and I was in and out with my new Jeep Wrangler.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Awesome!!
byon 06/17/2016
Loved the courtesy and honesty of the staff. Jason was very patient with me and my family while we were looking at several cars.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2017 Crysler Pacifica
byon 06/12/2016
I worked with 3 different sales people all together during the purchase of my Crysler Pacifica Van lease. And they did their job well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
What an awesome dealership!
byon 06/11/2016
Napleton staff showed exemplary customer service. They weren't too high pressure when negotiating the deal. I'm very excited for my new SUV, and feel even better because I received a great deal!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Amazing!!!
byon 05/21/2016
The customer service was amazing very friendly and nice and they were giving us the best options and letting me know all my options and we're taking great care of me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Journey
byon 05/06/2016
Good service and step by step with the loan, and good knowledge and different options, and good product and good ambience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great people, huge inventory!
byon 04/21/2016
The staff was incredibly hospitable and welcomed me immediately. I felt like a VIP with the way everyone worked together on my deal and made sure I was happy and taken care of. I got the vehicle I wanted and the deal I wanted and I've never been so happy with a car dealership before! The inventory is extensive which made it easier to pick out exactly what I wanted. Kerlyn made me feel like it was MY deal and not their's, she made me feel like family the entire time and that is priceless!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Napleton CJDR Chrysler Jeep Dodge RAM in Kissimmee, FL. Our new and pre-owned car inventory has over 500 new Chrysler Jeep, Dodge and RAM as well as a huge selection of quality used cars that supply New Haven, St. Cloud and all of Central Florida. Both our sales and service departments are open seven days a week. Our experienced and friendly staff works to make sure that you are completely satisfied with your experience at Napleton Chrysler Jeep Dodge RAM in Kissimmee. Please stop by 1460 E Osceola Pkwy Kissimmee, FL 34744 or give us a call at (888) 289-6078. Napleton Kissimmee also proudly serves Chrysler to St Cloud, Winter Park and Union Park as well as Dodge to Winter Park, Union Park and St Cloud, Ram to Winter Park, St Cloud and Union Park and lastly Jeep to St Cloud, Union Park and Winter Park. If you are shopping for an Orlando dealership with Chryslers, Dodges, Rams and Jeeps Napleton Automotive can help.
1 Comments