Lexus of Jacksonville
Customer Reviews of Lexus of Jacksonville
The Brand speaks for itself!
byon 12/26/2023
Jennifer is a gem. She was very personable, patient, and professional. She made my first experience purchasing a Lexus stress free and enjoyable. Fields Lexus of Jacksonville is truly a cut above the rest.
Awesome service by Zachary and John
byon 04/30/2024
Mr. Zachary Sheppard is an incredibly amazing advisor at Lexus of Jacksonville whom is very detail oriented and extremely knowledgeable. He kept me informed of my vehicle status several times. Mr. John White conducted the inspection on my vehicle. He went over everything on how my vehicle was looking like underneath and under the hood. Overall, best service experience I have ever had at any Lexus dealership. Both should be commended for a job well done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Consultant
byon 03/09/2024
Josh was a pleasure to deal with. He got me taken care of in a timely manner and did everything he could to make it a great experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lexus Atlantic never fails
byon 03/08/2024
Very professional staff!!!! They’ve been servicing my car for more than 10 years. I’m always satisfied with their delivery of service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The most informative Oil/Filter change
byon 02/01/2024
Oil/Filter change with free lunch and a movie 😀 Video of my vehicle that shows a dirt air filter in my car so I can decide while I’m dining on their food if I want to include a new air filter with my oil/filer service. Exclamation of what else was checked and or adjusted by the Tech that did the work. All within 1 hour!! As promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 01/31/2024
Henry, at Lexus of Jacksonville is one of the best service consultants that I have ever had the pleasure to meet. He is attentive to his customers and very courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Will Return
byon 01/28/2024
I fervently liked the courteous and attentive personnel, clean and comfortable environment, loaner vehicle availability and the hospitality. All my auto issues and maintenance needs were completely resolved. My vehicle was returned newly washed and completely clean. Dislike - There prolonged 3 hour wait period as many other vehicles were also scheduled. Individuals should avoid Saturday scheduling if possible.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy Breezy
byon 01/12/2024
Great and easy service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The Brand speaks for itself!
byon 12/26/2023
Jennifer is a gem. She was very personable, patient, and professional. She made my first experience purchasing a Lexus stress free and enjoyable. Fields Lexus of Jacksonville is truly a cut above the rest.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent service as usual
byon 12/15/2023
I’m glad that I have a Lexus ES350, many of my relatives also drives a Lexus, I like that the technician sent a video of my car explaining everything that was done and may be needed. Zach my advisor was professional and courteous and kind.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast and Furious
byon 11/08/2023
I have taken my Lexus to the dealer for service for the last 9 years and 120,000 miles. The work has always been good, as well as the customer service. In the most recent visit, my advisor was Jennifer. Like all advisors that I have had there in the past, she outlined in detail the standard service, answered my questions and provided an accurate estimate. I plan to keep my Lexus until at least 170,000 miles. Excellent service is the key to this longevity without breakdowns. Lexus of Jacksonville provides that level of excellent service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Seriously issues with my service
byon 11/08/2023
The inspection video was incorrect, the tire quote was almost 50% lower than the actual cost and an apprentice service my car without my consent. I could have gotten better information and service Bob, Tackle, Bait and Car Care. I fully expect to be overcharged by the dealership but I also expect a certain level of competence. This is my last visit
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Lexus of Jacksonville did an exceptional job on my LC500
byon 11/07/2023
Larry Berry my service advisor was very pleasant and explained in detail what was covered under warranty and what wasn’t. He kept in communication with me the whole time my vehicle was there. That was very much appreciated!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
November NX350h
byon 11/04/2023
I purchased a 2024 NX350h today from Matthew Stern at Lexus of Jacksonville. He was very helpful and effective in describing the features of the car and walking me through the purchase. After a 4month wait for my selected car, I am very pleased with the results, great job!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
This is the man and the dealer to buy your car from!!
byon 10/28/2023
Shannon Peek at Lexus of Jacksonville made my purchase easy peasy! I was looking to buy “forever” vehicle and had my eye on a Lexus Rx350 Sport with red interior. Shannon walked me through the whole purchase with no pressure whatsoever, and even put me on a better interest rate through Lexus than I got at my credit union. Going through the financing process was just as easy as the selling process. Very professional and personable. Don’t buy your Lexus anywhere else!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Disappointed
byon 10/03/2023
Recently, Sept 22nd, I took our RX 350 in for regular service. All went very well when car was checked in for oil service and multi-point inspection. A cost cost estimate of approximately $99 was presented and loaner vehicle provided per prior appointment and I was able to run several errands. Never received a phone call from service dept stating that car was ready or that any problems needed addressing. When I returned to pick up car service our advisor was "at lunch" and was told to proceed to cashier and pay and then advisor or another person would answer any questions. The bill was for over $400 and included the installation of a new battery. I advised cashier that I did not receive a call about the battery nor did I authorize its replacement. The car had no issues in starting prior to service. After waiting about 30 minutes, I was invited to speak with the Service Manager who said during the multi-point inspection the battery had some weak readings when tested. I said no one had informed me. He asked if I wanted the old battery reinstalled and I said yes. After another wait the car was ready and correct bill of $99 was paid. After returning home an email from the dealership to me was found in my inbox that had been sent during the time I was running errands in the loaner vehicle. It read, "Follow-Up: Your vehicle is currently with our Quality Control and Wash Teams. Amount Due: $434.68." I did not see this email until the day after the service was done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First time visiting Lexus of Jax
byon 09/28/2023
This was my first visit to the service center and I was very impressed. Will be taking my vehicle there for future service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great job!
byon 09/20/2023
Excellent service with friendly folks, especially Patricia Conrad!!I recommend her to all. Thank you, all that worked on my car. It’s like driving a brand new one ♥️
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellence at its best!
byon 08/17/2023
Lexus of Jacksonville is Excellence at its best! Professional and attentive, no hassling or pressure from the sales team. Finally a pleasant car buying experience. ⭐️⭐️⭐️⭐️⭐️
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service as always was excellent.
byon 08/10/2023
Larry Berry is excellent to deal with. He has been my leader st the dealership for years. He was on vacation and I delayed my needs until he returned as I wanted to see him and deal with him. He is very good and dependable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Shamrock Excellence
byon 07/16/2023
Excellent, prompt, courteous service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dead batteryAlan
byon 07/14/2023
Alan at Lexus reacted quickly to my battery problem. Even though I didn’t have an appointment (I had car towed to the dealership)Alan called me as soon as my suv was delivered. He had me describe the problem and started right away on the fix. He kept me up to date on the progress and the battery was replaced that same afternoon! Thanks to all for the quick response.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments