AutoNation Ford Jacksonville
Customer Reviews of AutoNation Ford Jacksonville
Used Car Sale
byon 05/01/2024
From the Sales Dept with Jorell and Phillip (whom both went way out of their way to help us out) to Management Noel; Fadil to the Finance Manager Brandon ALL were very Professional; Informative and Courteous. Thank You Again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Used Car Sale
byon 05/01/2024
From the Sales Dept with Jorell and Phillip (whom both went way out of their way to help us out) to Management Noel; Fadil to the Finance Manager Brandon ALL were very Professional; Informative and Courteous. Thank You Again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
2019 Mercedes
byon 03/28/2024
I went in with a check to purchase vehicle, and purchase was smooth.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 03/21/2024
Not the first time going to this location. Excellent service. Time expected to wait was kept. Every time I’ve been in they have been very professional and caring. Pricing is fair. Staff at service center very nice, I felt comfortable in waiting area and when I’ve had to leave it with them my car was washed and clean after service was done. Would recommend
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great and Honest Sales team
byon 03/13/2024
MIke and Justin were a great help in getting the deal done. Honest and straightforward.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lemon
byon 03/08/2024
Before I even made my first payment, had a $700.00 repair. Then a week later, check engine light comes on. After telling this to auto nation (Sam). His reply was, I'm sorry to hear that. Even when they convinced me to get financing that covered repairs. Was planning on buying another vehicle from then within 6 months, but will now go elsewhere.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
New to me used Volvo
byon 03/07/2024
Quick and efficient. Paid what I needed for my trade
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
No pressure sales with big results
byon 02/03/2024
Noel was extremely helpful with our purchase of a new vehicle. Took it home for the night and made countless test drives.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Service
byon 01/03/2024
Everyone was extremely professional and addressed any of my questions or concerns.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Superb assistance
byon 12/14/2023
My Ford Flex had an electronics problem that for a while defied solution. My Service Rep, Brian Feaster, was determined to make things right. He eventually put me in (a very nice) loaner while the engineers at Ford worked on diagnosing and addressing the problem. I could not be more satisfied with the high quality of service at AutoNation Ford Jacksonville.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Basic Customer Service
byon 12/11/2023
I scheduled a 9:30 a.m. appointment on a Monday to have a routine 10,000-mile service and a minor warranty repair. I was supposed to get a call when it was ready. At 4:00 pm, I started calling. They finally called me just before the shuttle driver left for the day. They did not have the part to do the warranty work and said it would take a couple of days to get it. Friday, 4 days later, I started calling to make sure they had not forgotten me. The Service Department never returned my calls. The following Monday, I started calling again. After a couple of calls, I finally connected with the service advisor who had my open work order. He scheduled me to have the part installed on Thursday at 7:30 a.m. I arrived as scheduled and was told they may not start working on my car until 10:00 a.m. I took advantage of the shuttle service and went home. I had not heard from them by 4:00 p.m. so I started calling. After leaving several voice mails, I called the AutoNation Ford welcome desk and asked to speak to the Manager of the Service Department. Rather than switch me, she said wait a minute and see if she could get someone in the Service Department. About 5 minutes later, I got a call from the Service Department. It looked like my car was going to be ready. I asked how soon the shuttle driver would pick me up. The service manager said, "I am not sure he is still here." This was before 4:30. A little later I got a text from Uber telling me AutoNation Ford had ordered a ride for me. That ride never happened because Uber was told I was at Autonation Ford and could not find me at the dealership. I called the service department again and told the same service manager what had happened. While I was on the phone, he made another Uber request. When the I got the message from Uber that they could not pick me up because they did into have any available drivers. I called the service manager again and he told me there was nothing else he could do until tomorrow (Friday). I asked him to have the shuttle driver pick me up at 8:00 a.m. the next day (Friday). Consequently, I had to cancel my plans for Thursday evening and cancel some activities for Friday morning. On Friday morning, shortly after 8:00 a.m., I got a call from the Autonation Ford shuttle driver asking me if I needed a pick-up. When the shuttle driver picked me up, I told him what had happened. He told me that he had not left work yesterday until after 4:30 and that it was not until 8:00 a.m. Friday morning that anyone notified him to pick me up.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great service
byon 12/06/2023
Fast and effective!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change, rotation, recall
byon 12/04/2023
The customer service was excellent. Ashley kept me informed on my progress, was very professional and courteous, and ensured my truck was even washed. It was very easy working with Ashley, thank you!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ms
byon 11/28/2023
It took a very long time to get an appointment. I was supposed to get a recall problem fixed, an oil change and my seat fixed. All they did was an oil change. Did not have the part for my seat. The service area was very unorganized, long line and no where to stand. Then when I picked it up, they had lost my key. I have been disappointed with this dealership since I started the process of buying my car. I would not recommend any part of this location with another person.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
William Rushon
byon 11/03/2023
Very friendly staff and very thorough inspection of my vehicle. Quality service with attention to detail. Good reasonable pricing on service to my f150. Service advisor Susan was excellent! wish I could rate her a 6!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My 2015 Ford is running like new again
byon 10/17/2023
My truck's check engine light came on and I brought it to AutoNation Ford for troubleshooting. They determined it was a faulty O2 sensor and Catalytic Converter which was replaced. Now the light doesn't come on anymore, I drove to Atlanta and back with no more issues. My special thanks to Steve Cole (Service Director), Hector (Service Manager) and Nicholas Soto for everything they did to get me on the road!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New tires
byon 10/02/2023
In general it has been difficult to find the tires I want for my 2016 Ford Fusion Energy. Jacksonville Ford Autonation has been great to work with for all my service and maintenance needs. They have been able to supply the tires I want and the installation and alignment work has been excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
TERRIBLE COMMUNICATION SKILLS
byon 09/15/2023
True Rating- Minus 10- Worst Experience at a Ford Dealership in my 50+ years of Ford Ownership!! JAX-PHILIPS HWY – Aug/Sept 2023…. They don’t return phone calls to set up a service, they don’t follow instructions, and they don’t listen when they are on the phone!! Then to top it off, their shuttle service was supposed to pick me up and never showed!! We’ll be looking for a New Vehicle in about 6-months…ZERO CHANCE we shop at this place!! Service Ticket # 50542
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
3 Comments
Owner
byon 09/08/2023
Could not ever get service to answer their phone. Was told that repairs would take two week Took seven
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Horrible service
byon 08/31/2023
Horrible service took 3 months to get the truck back into my fleet.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great experience
byon 08/28/2023
It was very nice and smooth transaction with great deal on a new ford
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Warranty repairs
byon 08/27/2023
The service tech(s) did a good job. I had two repairs recently. I had the car in the first time Jan 12, 2023. Diagnosis was APIM and Backup camera problems. Had to get a second APIM and took a good while to get the part. I still do not have the camera replaced and no one calls to tell me when. I have to initiate all contacts. I left four messages for the "New" service manger and he never called. Water pump went our and took two and two weeks to get it done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
2 Comments