Sun Toyota
Customer Reviews of Sun Toyota
Thanks to Jason, Pankaj , Fil
byon 02/18/2024
I was very happy with the customer service and no pressure. I received from , Jason Cline, Pankaj Gonbare, Fil Catania. All took there time to answer all my questions and show me every model I wanted to look at and even stayed after closing to make sure we got to take our new Rav home. Jason really listened to what was important to me and made sure he got me exactly what I wanted in a new vehicle. I highly recommend Sun Toyota and all three of these nice employees.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service appt
byon 04/02/2024
I bought certified used from Sun Toyota and had the truck in for a couple of items. Brent set me up with a loaner so I can run errands and get some work done. Super helpful Brent. Thanks so much!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Price too high
byon 03/23/2024
Dealer put on options that you don’t need Thai is hog dollars that sky rocket the price like a tundra is 48,000 with the add on it’s now 60,000 no one want the add on but the dealer wants to push that on you. Salesman say they will call you and it’s 3 weeks and no one calls
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
RUN AWAY - HORRIBLE EXPERIENCE
byon 03/14/2024
3/13/2024 I came to Sun Toyota to purchase a used 2021 Audi A5 they had on the lot. The salesman I dealt with Mobein Mollah, was awesome and was able to put together the out the door cost exactly as I wanted. This is where the deal goes south! Came back the following day to close the deal WITH A PRE-APPROVED LOAN from my local credit union, Sun Toyota REFUSED to accept my pre-approval and said they would not close the deal unless I allowed them to run a credit application. I refused the credit application and told them all they need to do is send the purchase order through to my loan officer at my credit union and the check will be cut to them within 30 minutes. Sun Toyota REFUSED and said they would not accept my PRE-APPROVED loan and the deal was done. This dealership lost a customer who was ready and willing to buy a car because they couldn’t pull some shady tactics and hit my credit report for their kickbacks. Definitely will NEVER do business with this dealership in the future and I’d recommend everyone else find another dealer as well. I feel bad for my salesman, Mobein because he was a new salesman and he did a great job and his dealership ruined it for him!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Above and beyond.
byon 03/04/2024
The Service Department here really goes above and beyond to address and resolve your concerns. They assisted me in resolving an issue that another dealer had not remedied. They made me feel like a valued customer again. And everyone was so polite. I was especially pleased with the way the Service Manager assisted in the situation. I would definitely recommend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Stay Away!
byon 02/22/2024
Sun Toyota is the type of dealership that gives car salespeople a bad name. From listing car prices online that are several thousand dollars below what their asking price is once you are sitting at the dealership to up selling bogus accessories like nitrogen filled tires and $900 'Windshield Protection'. Then once I had agreed to an out-the-door price with the salesman, the finance manager added several thousand dollars to the total price on top of that for a 'pre-delivery' fee and their Sun Toyota Protection Package (which I had made clear several times that I wasn't interested in paying for) without ever acknowledging the cost of such charges. Overall as someone who was just trying to buy their first commuter car I can't help but feel lied to and taken advantage of for not being familiar with the car buying process, and would strongly discourage anyone from buying a car there.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Thanks to Jason, Pankaj , Fil
byon 02/18/2024
I was very happy with the customer service and no pressure. I received from , Jason Cline, Pankaj Gonbare, Fil Catania. All took there time to answer all my questions and show me every model I wanted to look at and even stayed after closing to make sure we got to take our new Rav home. Jason really listened to what was important to me and made sure he got me exactly what I wanted in a new vehicle. I highly recommend Sun Toyota and all three of these nice employees.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Toyato Care
byon 01/31/2024
Excellent, quick service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Work done right the first time.
byon 01/26/2024
Brian is the service advisor I use. He always takes care of all the details, so nothing is left undone. Dallas is the only mechanic that works on my vehicles, Tundra and Highlander. That way I know the work is done right the first time and I don't have to check anything over myself.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great
byon 01/18/2024
on time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Be aware...
byon 12/15/2023
Be aware. Misled about pricing, costing me an extra $750 after the fact. I went to purchase a new Rav4 Hybrid with cash in hand. Salesperson Carlos said he could only give me a better deal if I took a loan, as the dealership was getting a kick-back from the bank for sending them a client. He as well as the finance manager said there was no prepayment penalties, I could pay the loan off in almost full, and then leave two small payments as the dealership will only get a kick-back if I hold the loan for 3 months. They both have reassured me that it will cost me max of $100 but in turn I am receiving a huge discount on the car. I received the loan from World Omni Financial (with 800+ credit score - they steered me into a higher interest rate assuming they get a better kickback). I went to pay my loan off and was charged an early payoff fee in additional to 9.59% interest rate. There was also an additional fee off $150 they charged for writing up the loan. In total, I am out of $750. Being dishonest and misleading just to get the sale does not deserve any of my future business. I will also file a report with FTC for bad business practice and steering me into a loan so they can get a kick-back from the lender.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Falta de etica profecional
byon 06/19/2022
Honor and good values are not common in these times but in places like this they are professionals of deception. They lie all the time and after you give your signature they lie to justify their mistakes and cover each other up. They never take responsibility for their mistakes because they only care about selling, they no longer serve you well or are courteous, they do not greet you, they simply ignore you. Very bad sales strategy, at some point these errors will return to their origin with all their consequences. El honor y los buenos valores no son comunes en estos tiempos pero en lugares como este son profecionales de el engaño. Mienten todo el tiempo y luego que das tu firma mienten para justificar sus errores y se tapan entre todos. Nunca asumen sus errores con responsabilidad por que solo les importa vender, ya no te atienden bien ni son cortes, ni te saludan simplemente te ignoran. Muy mala extrategia de venta, en algun momento esos errores retornaran a su origen con todas sus consecuencias.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Only interested in games
byon 05/09/2018
I was "encouraged" to come visit the dealership to get the deal done, because the "internet department threshold" had been reached. I was told that "my business wouldn't be lost over a few dollars" and that I should come in "as my best negotiating chip is being here in person." If you hear these same lines, you'll likely end up wasting your time. It's unfortunate that Sun Toyota doesn't value the customer's time. Lesson learned. Hopefully this review will help others.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
