Gus Machado Ford
Customer Reviews of Gus Machado Ford
I highly recommend GUS MACHADO FORD
byon 10/05/2023
Alex and Rachel are the BEST, Jose Mendez and the rest of the staff are The Dream Team, everyone is professional and nice including Angel and Victor who is Gus Machado's VP, these two gentlemen came to me to confirm if everything was happening as I expected and also to provide additional information about the new FORD's EV technology and projects. Gus Machado staff has been in touch with me during the next days after the purchase to confirm if everything is OK, and to provide me with additional information. I highly recommend GUS MACHADO FORD.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
I highly recommend GUS MACHADO FORD
byon 10/05/2023
Alex and Rachel are the BEST, Jose Mendez and the rest of the staff are The Dream Team, everyone is professional and nice including Angel and Victor who is Gus Machado's VP, these two gentlemen came to me to confirm if everything was happening as I expected and also to provide additional information about the new FORD's EV technology and projects. Gus Machado staff has been in touch with me during the next days after the purchase to confirm if everything is OK, and to provide me with additional information. I highly recommend GUS MACHADO FORD.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent staff, thank you
byon 09/08/2023
I get the car of my dream! Thank you Vilato
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Perfect
byon 08/14/2023
Everything perfect, Roberto gave me all the attention needed since the beginning until the end, and I bought a beaultifull Raptor.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Leased a Ford Car and Purchased
byon 04/23/2023
I’m very satisfied with the service provided when I went to turn my old lease and get a new one. The agent Alex was really great, he walked us through the process of turning in the old car and taking out a new one. Was able to look and pick the car we wanted and he worked with us to get the price right in our desired budget. It was a great experience and I’d definitely recommend everyone goes to Ford and speak with Alex.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Janine Brodie's Customer feedback
byon 12/14/2018
My experience at Gus Machado Ford was very professional. Joel Elias and the Gus Machado staff treated us like family. Thank you so much.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Doing what other dealers won’t. The sign of a perfect dealership.
byon 03/27/2018
Great experience as usual. Not only did Gus Machado off to fix something under warranty that a previous dealer did not, they did it without any back and forth. A+++ dealer. Next truck purchase will be through Gus Machado. 2020 F250 :)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sergio Lambourt
byon 08/05/2017
My Experience was outstanding... The lady used a very warm voice as she greeted me, I felt very welcomed and pleasent service the entire time I was there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
FordExpediton
byon 07/04/2017
Excellent Representative was informative and polite. Time waiting was passable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 02/23/2017
The people there gave me an excellent attention , the job was done faster than I suppose .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing
byon 01/05/2017
Mike was great he gave me the best info and took me out of there fast
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 12/29/2016
Excellent attention and I found what I was looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Quick turn around
byon 12/24/2016
Was able to get my car repaired quickly. Staff was very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and amazing service
byon 12/18/2016
Michael the service rep was great and Amable manager from service is great too! Good team!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
VanDerZam
byon 12/13/2016
I took my car to service and it was perfect and quickly. I just had a problem with the transmission on my car but I have an appointment on 12/26 Thank you. Ivan.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service on my Ford Fiesta
byon 12/07/2016
I bought both my cars at Gus machado ford in Hialeah. I live in homestead and have a Gus Machado ford near me but continued going to Hialeah for service because they have an amazing team specially Orlando Martinez. As long as he stays in the service department I will continue to go to Hialeah.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good service
byon 07/01/2016
I was there to get oil change to my 2016 Ford Explorer it was good only problem taking too long
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Gus Machado Fords Service dept is [non-permissible content removed].
byon 05/02/2016
Took my truck in for an oil change. Service guy says we haven't rotated your tires since May last year. He's got a special for $99.00. Ok get it done. Then my back brakes are really down and needs to be done now. Looked at brake shoes looks pretty bad. They can do it for $229.00. Ok do it. While I'm waiting I find a coupon to do the brakes for 179.00. I bring it to his attention, not for trucks he tells me. Nothing on the add says excluding trucks. Grrr. Not liking this guy. Finish the job I go to drive off, about a mile from the dealership a tire pressure inducator pops up as a failure. I go back to complain. Service manager says that those things just go bad. I argued and was told they cannot do anything about. This thing broke in their possession, and they took no ownership for it at all. Will never go there again. They got one star because I had to mark something.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Customer Service Review
byon 03/29/2016
The Sales Agent Was Great his Name was Pablo Cartaya and the Finance Manager was Excellent.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fixed problem as promised
byon 03/27/2016
About a year ago had factory work performed on my brakes and shortly reported that brakes did not work like before. I returned and the mechanic who looked at the brakes did not find any issues. With the mechanics blessings I resumed driving my truck but later the brakes started making noise and finally the noice was very loud enough that I took my truck back and they took care of the problem. As part of the current work estimate it included a new rooter but after I took my truck back they told me that I did not need it and so it was not included. That makes me feel uncomfortable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excelent service
byon 12/29/2015
El vendedor pablo cartaya es excelente vendedor me encanto su trato, sabe hacer bien su trabajo, en cuanto al financista es del mismo rango tiene todo un alto nivel professional he hizo lo posible por ayudarme y lo logro me aconodo bien un pago mensual que yo puedo pagar me fui complacido, me hubuese gustado que el carro tuviera alguno que otros extras pero estoy conforme con mi compra
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service, nice and friendly people
byon 12/16/2015
Both my sales person and finance manager were very friendly and helpful and made my purchase/lease process alot smoother.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments