Parks Ford Lincoln of Gainesville
Customer Reviews of Parks Ford Lincoln of Gainesville
Great experience!
byon 01/02/2023
Best dealership I've ever dealt with. Quality customer service. Richard Shirk my Sales Consultant really took the time to listen to what I was looking for. Great communication throughout the buying process. I was able to find exactly what I wanted in a new truck and couldn't be happier with the experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience!
byon 01/02/2023
Best dealership I've ever dealt with. Quality customer service. Richard Shirk my Sales Consultant really took the time to listen to what I was looking for. Great communication throughout the buying process. I was able to find exactly what I wanted in a new truck and couldn't be happier with the experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
like the truck not the dead battery trick that came with it.
byon 10/07/2022
I like the truck I bought. I don't care for the battery going dead the next day and the dealer saying sorry we had no idea there was an issue. Almost like they they charged the dead battery and then gave me the keys. Typical dealership washing their hands with any issues they sell you. Its not like the battery went dead 6 months later lol. This is why I rarely ever buy from a dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Good experience
byon 05/08/2021
After some negotiation, came to deal. Salesman Rudy was great to work with to be sure I got the deal. Ask for Rudy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great help
byon 05/18/2019
Sales team eased stress of replacing our totaled F150.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Cliff preston
byon 03/16/2019
Service was performed quickly and professionally. Very satisfied with all service department personnel. They are professional, helpful, and deliver as promised
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Helped out
byon 04/09/2018
John Guyton went the extra mile for me by staying open later to purchase my vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bate and Switch Internet Pricing
byon 11/15/2017
They pulled the old "bate and switch" on the internet price. Without checking my eligibility, the price they quoted me included every rebate that Ford offered. Then when you get there the price goes up as the debates go down. Their paperwork is set up to be very confusing and difficult to follow. They tell you one price, then charge you another. If you deal with them, make sure you understand what your signing and don't believe anything they tell you. Make them break everything down into something that you can understand. I didn't realize it until I got home, but they got me for an extra $500. They also overcharge me on the sales tax. With the DMV's help, I was able to get back the $150.00 they overcharged me. Make sure that they are charging you sales tax on the actual sale price ( MSRP less the dealer's discount) and not the full MSRP like they did to me.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Finally a great car buying experience
byon 12/29/2016
The folks at Parks Ford made the car buying process so simple and easy that I will be sure to go back when I trade again. Brian Crain was very knowledgeable and helpful and Mike Grimaldi, Parks GM made sure everything was done to make the experience a pleasure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Won't even return my call - my car held captive?
byon 10/31/2016
I dropped off my 2012 Hyundai Sonata for service Saturday morning at 8am (with an appointment) for two issues (loose steering wheel, rattling noise in engine during warmup). I am a physician and cannot be without my car easily during the week. I called Saturday afternoon and they hadn't even looked at it. They said "sorry...we'll get to it Monday". Monday comes and I called in the morning to see how they were going. No one answered. Called again and left a message. Around 1pm someone calls and says "we don't have a record of you doing oil changes with us, we need to charge you $175 to even look at the car". I said ok (although clearly I'm not ok with this). They never called back. I called and asked for the manager, they said he'd call back. No call. I called again at 5pm to find out about getting the car back. Had to leave a message because all service technicians were busy. Tried again at 5:30 (they close at 6pm), this time "I promise they'll call back before close of business". I called at 7pm and was told "please hold". was left on hold for 10 minutes and then sent to "jose's voice mail". This is the worst customer service in my life. It is unbelievable. They don't even appear to have the guts to talk to me? And don't get me started on their rudeness in the way they accused me of not getting oil changes.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Awesome Experience
byon 10/27/2016
Mario helped us out in getting a new escape, he was very professional and courteous. He showed us not just retail but also enlightened us on leasing as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Finally
byon 08/09/2016
George Shallis., our salesman , conducted the best presentation of a vehicle that we have ever experienced----used or new.Great price and quality. By the way, we had walked out on 7 dealers prior to visiting Parks Ford. George is awesome and no nonsense.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Mis-diagnose Fuel Gauge Problem
byon 04/17/2016
I brought in my 2006 F150 with the fuel gauge pegged below empty. Indicated that it had a diagnostic code P0463 which indicates a fuel level sensor circuit problem. There was a service bulletin on this problem. Brought the truck in with an early morning appointment. They didn't call me with their findings so I had to call them. Calls kept getting through to voice mail. No one would return my calls. Finally lucked out and got a human to answer. I was informed that they needed to replace the fuel level sensor at a cost of about $650 including tax. Called back to authorize the work and again could only get voice mail. Finally got through the next morning (at this point I don't trust their voice mail system). Was called back a couple hours later and was informed that they did the work but it didn't fix the problem and that I needed a new instrument cluster, which would cost about $825 plus tax. Told them I'd have to hold off and to send the shuttle for me. Purchased a used, tested instrument cluster for $209 and installed it myself (in about 30 minutes). Problem persisted. I started checking the wiring harness and when I cleaned the connector on the frame rail under the driver's door, it fixed the problem. Bottom line, in addition to poor communications, I spent over $800, using their diagnosis, and didn't fix the problem. When I spent 15 minutes checking the basics (which I feel the "professionals" should have done) I solved the issue myself. This makes me wonder, what they would have suggested if I had them replace the instrument cluster and it still didn't fix the problem.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Thank you Mario!!!
byon 04/07/2016
I just bought a new Ford Escape. If you want excellent customer service, I suggest you ask for MARIO! Mario made sure I was comfortable and was extremely helpful. I shopped around to a few places before I stopped here and did not like most of the people I met. Mario was knowledgeable and understanding of my specific situation. He got me into my dream car! Unlike other times, I am left feeling excited with my car and woke up without worries or buyers remorse! Thank you Mario!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 04/06/2016
My name is Dakoteh Boyer and I recently bought a new Mustang at this dealership with the help of Carlos Valle. He was very helpful, helped me find an amazing car without being too pushy like most car salesmen. He treated me like a human and not just a number. I would definitely recommend this dealership to any one of my friends or family members.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Customer Service at its finest!
byon 04/05/2016
If you want to be taken care of with the utmost care, attention to detail, and customer service, then go see Brian Crain at Parks Ford of Gainesville. Even though I could have easily come back the next day (Saturday), Brian stayed until 10:30pm on a Friday evening to make sure I got to drive away in my new car. I couldn't be more pleased with my car buying experience. You won't be disappointed - Go see Brian Crain today!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Prompt courtesious service; reasonable OTD priceD r
byon 04/01/2016
Parks Ford in Gainesville provides competitive pricing and knowledable sales staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent!!
byon 03/31/2016
Brian was excellent helping me search for a new F-150. He listened to exactly what I wanted and found the perfect truck for me. I definitely recommend him and Parks Ford to anyone in the market!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
I love Parks!
byon 03/26/2016
Matt Olivier at Parks Hyundai has been fantastic! I would recommend him and this dealership highly!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Totally satisfied with our recent purchase
byon 03/24/2016
Everyone at Parks Ford of Gainesville worked above and beyond to get our deal done. Cory did a fantastic job of familiarizing us with the vehicle features. The entire team wen the extra mile to assist on an unusual trade in. Highly recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service Department
byon 02/27/2016
I am from Memphis,TN. My daughter is a student at the University of Memphis. My daughter had lost her second set of keys. She had to have her car towed to this dealershio. The lady, Mia who helped me with that was awesome! She understood that I was 700 miles from there and needed a solution to get car taken car of for my daughter. The next morning it took a couple of phone calls to find out how to get keys made. I finally spoke with Richard Clay. He listened to my problem that I needed to get a new set of keys for my daughter's Mustang. He allowed me to send all proof that the car was mine to him. He answered back to me quickly that the keys would be made for the car. I am so thankful for his quick service in this manner. It is great to have nice and understanding people who are willing to help when you have car issues.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
pushy and snoopy
byon 11/08/2015
I was met by a young woman who was standing on the grass just off the entrance into parking lot, talk about waiting to attack. I was asked to sit down then before even asking anything about what I needed I was request to furnish my drivers license, cell number name, address and email. Which I only provided email after being asked for the phone number three times. When I mentioned I was looking for a used camry and was specific that I was in the market only for this vehicle i was brought outside to be shown a green honda element!! They could have at least picked a sedan. pushy nosey and no concern for the customer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments