Grieco Chevrolet

by Joe from Jersey on 12/28/2023

I bought a certified used 2021 Chevrolet Spark at this dealership. From day one there was a thumping when the brakes were applied coming from the front. I brought it back the first week, they kept it over night and said it was fixed. When I picked it up it started to do the exact same thing. I brought it back a few days later and they determined it was coming from the back brakes and that they were not covered under the certified used car warrantee ( I bought the car in Feb 2023). The third visit, I left the car there for a month and I was told it was fixed and I could pick it up when I came back. Back down now, picked it up, same thudding as you hit the brakes. I made a fourth appointment for 10am today, took the car over. The receptionist came back and told me he would be another five minutes, to which I replied “fine”. After waiting an hour just to see the sales guy with whom I had made the ten o’clock appointment, named Camilo, he came into the waiting room and didn’t call me but another guy who had just came in. Thirty minutes later I went to the desk told the receptionist I was leaving and to have Camilo call me. I seriously don’t understand how places like this stay open. You can’t possibly have repeat customers treating people this way. It must be against the law to do such things, but everyone I know down here in Florida, advises me to give it up as you’ll end up losing in the end. It seems the law and large dealerships are allowed maybe even encouraged to hurt and bilk the individual. It’s sad. So I’ll go to a small mechanic shop with a good reputation and pay for what should have been done easily at the dealership. Big business, corporate law win every time. It’s a sad state of affairs in this country.

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by Jose Amaya on 04/21/2023

Totally dissatisfied with the poor job they have done on my chevrolet 2500 HD. I have been having the same problem for 5 months now and even today it has not been resolved. My truck is now worse than when I put it in for repair, I definitely do not recommend it to anyone The service is of poor quality. I totally do not recommend it to anyone. Thank you.

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by Ivan R on 03/31/2023

Particularly Andrew Q , manager was exceptional in helping me find a resolution to an issue on my recent sale. You stood by your word and that goes a long way when choosing future vehicles.

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by Katelyn Rosenstein on 02/09/2023

Quick run down- our truck was in an accident on 7/22/22. Yep, six months ago… we made the mistake of towing our vehicle to Grieco for repairs. There was a delay in some parts, which we 100% understood. However, the dates don’t line up. Our truck has been done since December but here we sit, with no truck. Don’t bother calling in, their receptionist won’t pick up or if she does, she’ll forward you to a number that no one works at anymore. (Have multiple recordings of that) They informed us they have had multiple people quit and are short handed, which again, totally understand. As a Registered Nurse, we are drowning daily, too. Difference here is, I make sure to communicate with my patients daily and show professionalism because that’s what they deserve. Point here is, there is a big lack of communication. It is SIX MONTHS later and our truck is still not done. We have emails, text messages, recordings…. We have been lied to repeatedly. They said they’ll call you and they don’t. Truck has been done for a month, more than a month now, and we are still waiting on a rim. Oliver, the manager, stated the rim was ordered but we’re on day three from it being ”ordered” and he still can’t, for whatever reason, provide me with tracking details on the rim. Why this wasn’t taken care of earlier, is beyond me!! At this point, we have an attorney involved. They refuse to take any ownership in this. After posting reviews on their Facebook pages, I have had multiple people reach out to tell me their horror stories. Look at their reviews, this isn’t the first time they’ve done this to someone. I don’t want anyone else to go through this. Horrible experience and never wish this upon anyone!

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by Jantastic on 01/11/2023

WARNING! Their stupid call center is paid to make only appointments, whether or not the car you requested is even available! The call center is trained to say yes, but they have no knowledge of the inventory… ZERO. We drove almost one hour, after confirming the appt twice, to test drive a specific car, which we were assured would be waiting for us. I even provided the Stock Number so there would be zero confusion. Not only was the car not available to drive, but we couldn’t even sit in it. We could walk around and look at it, at is all. Wasn’t “safe” to drive since the service dept hadn’t completed their job. 2018 SUV which CarFax reported was never in a wreck. Jordan apologized profusely and offered to drive the car to us the next day. He promised he would call as soon as the SUV was ready. Guess who we never heard from?? Clearly a $30K sale is not worth his time or follow through. I have always bought used cars, I have never experienced such poor customer service. DON’T WASTE YOUR TIME.

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by III on 10/10/2022

I have been trying to purchase a vehicle for a week now over the phone and I hear nothing (they state they can do this). I reply to emails and get no response. I call and get put in a transfer loop. Not sure how in-person is but over the phone is very poor. I would not recommend trying to do it over the phone at this location to anyone.

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by Alexander on 07/03/2022

This place is just the worst. Classic bait and switch. Called about a car, Rohan (salesman) told me the car wasn’t even on site or available for test drive, 20 mins later I get a text from Sabrina telling me the car is on site and available for me to check out, I call and confirm. After driving down south halfway, as I live in west palm, they inform me that the car will now be 3k more than advertised, and now it’s not available for me to test drive and look at because it hasn’t been through the service dept. yet. But they estimate 3k worth of charges slapped on the vehicle to make road safe and sellable. The sales manager Haney calls me and does nothing to resolve the issue but admits that this is dishonest salesmanship, and says he’ll call me back after it goes through service. Fast forward to the next day after not hearing an answer back from Haney and the car is now marked up 6k more than originally advertised. Still haven’t received a call back from Haney

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by mikechie on 02/25/2022

Stay away! Dealer accepted my $2500 deposit after we agreed on a online price. Went through their financing and got everything squared away and all was left was to drive 4 hours to test drive and kick the tires. No, I get a text later that evening that "sorry we sold the vehicle" I have been getting calls almost twice a day from other sales people. I left several messages for the Sales Manager to call me back but nothing.... Like I said, stay away....

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by Dissatisfied on 08/19/2021

Took a Chevy truck here for a sensor light on dash and beeping. Charged me over $800 for what i said would NOT fix it, the text message from service said " I will give you my word it will be fixed " It was not and is not fixed. $800 and over 6 weeks with my truck the sensor and beeping continue. Service was unresponsive to calls/texts and i had to actually go into dealership just to talk to someone to get an update.

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by JD Lori on 06/02/2021

Yacine Mahdi provided Quick and Hassle-free sales service; very personable and professional.

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by Jim on 04/23/2021

Jeff in the Collision Center isn’t only knowledgeable and efficient. He’s a pro when it comes to customer service! Now a day, it’s hard to find someone that even answers a phone or returns a call. Not Jeff, he’s worked with me through every step of my repair process and wasn’t only there to answer questions but also lead the way through the process. Dealerships need more professionals like Jeff leading the customer service experience!y

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by nick ismael on 03/17/2021

A dealership with honesty, integrity, respect and exceptional customer service If you are looking for the best car dealership in South Florida, look no farther than Grieco Chevrolet of Fort Lauderdale. I was in the market for a 2018 or 2019 Corvette Grand Sport and after visiting several Chevrolet dealerships, I discovered Grieco Chevrolet. I didn't know what to expect but I was provided an outstanding customer service experience from the moment I entered the showroom to the time I drove my vehicle home. The entire staff was exceptionally professional and all of them made me feel right at home. From Jordan, the sales representative, who was very knowledgeable about Chevy vehicles; to the store manager Ron Schey, who went above and beyond his job description as far as making sure I was 100 percent satisfied even after I took delivery of the vehicle. I just want to thank Grieco Chevrolet of Fort Lauderdale for the car-buying process not only painless but a distinct pleasure. I look forward to having a relationship with this dealership for many years.

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by Cacciatore on 12/10/2019

Amazing experience two years ago I purchased a car and it was not the same experience as I had now with my new purchase they were amazing they went out of their way to get me a great price in to deliver my vehicle quickly and swiftly

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by Jonathan on 06/04/2019

My wife and I wanted to look over and test drive one of the cars listed on the Grieco website. Austin Fanning courteously gave us directions to the dealership and once there we were met personally by the sales manager. Austin patiently answered all our myriad questions, and allowed us to take a lengthy test drive before we made an offer on the vehicle. While we were waiting on our appraisal of our existing vehicle, Austin drove us to a local restaurant and came back to pick us up. The dealership has great cars at great prices but they also have a knowledgeable and courteous sales staff that will work diligently to answer your questions and go out of the way to make sure you are comfortable making an important decision.

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by Griecosucks on 02/08/2019

My over all experience with the Dealership and the service department has been awful. I buy a brand new truck and everyone is kind and then when something goes wrong on a truck that had less than 2,000 miles on it because of something they did, it apparently is not their problem and have no interest in helping unless a lawyer is involved. After all that is resolved I then have to deal with a service department that has been quite rude to the point where other customers had stepped in to tell me that the customer service at this place is ridiculous. I recently had a drill bit go into my tire and the dealership was the closet place to my house and thought I could go get a patch as they told me it would be no problem over the phone. I show up and then they tell me they can not patch a tiny hole that was dead middle of a brand new tire, then charge me $250 for a tire that would cost $170 anywhere else. I asked for my old tire back and in their efforts to conceal their deception they tell me that they are not aloud by law to return MY tire to me until I got upset. I took my old tire to a tires plus and even another Chevy service center where they BOTH told me that it could absolutely be patched and that Grieco screwed me over, Which definitely does not surprise me. The only person with any sense of customer service, whether its BS or not, is MIKE S. in the Sales/Finance. I will never be a Chevy customer again and neither will many of my friends.

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by Elliot on 01/28/2019

I just completed the easiest and most pleasant automotive experience of my life (and I am 67, so that covers a good many deals), and it was Rebecca who made it all happen. I cannot say enough good things about her, but will try. First, I need to say that I have been struggling to find a dealership that would sell me a Tahoe with of the specs I wanted, to replace the 2013 model I have been driving for the last five years--and, despite numerous assurances from different dealers that they would find or order that vehicle, it never happened. At some point I must have reached out to Grieco in Fort Lauderdale, because Rebecca emailed me a few weeks ago to see if she could make the deal happen. And then she did: she found exactly what I wanted (a black Premier with the 6.2 mill, but without the sunroof/entertainment package, which is what made the vehicle hard to find) in Alabama, arranged to have it trucked down to Florida, gave me a fair--and more importantly, a firm--price and let me know last week that the truck was at the dealership. I went in on Friday afternoon, was ably assisted by Brad Drake from the sales department the finance manager, Charles Lauria, in getting the deal done. Special shout-outs to Brad for explaining all the bells and whistles and making sure I knew how to operate everything and to Charles for zipping me through the deal details. Bottom line: you have a great operation, which I am sure you know, and Rebecca is a real pro. If I find myself looking to update in another five years or so, I will start, and hopefully finish, at Greico. and I will definitely refer anyone I know who is looking for a Chevy to reach out to Rebecca. You are very luck to have an employee who truly understands what customer service is about, and who can make the somewhat onerous task of buying a new car such a pleasant experience.

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by Richard on 01/11/2019

I thought the days of dealership shady business practices was a thing of the past given social media. Brought my 4 month old Equinox in to look at a tire that had been having a slow leak for the last month, havent even had my first scheduled service yet. (LOVE LOVE LOVE the car) Rob Pikovski was very professional and courteous. Waited a reasonable 20 minutes or so for a diagnosis. With no reason as to why, Rob said that the service department said they werent able to repair it and that it needed to be replaced. Cost $188 plus tax. They could have the tire delivered in 30 minutes. I was pretty shocked it needed to be replaced. I said I would reschedule and not wait since it wasnt flat and there was no urgency. Went over to a tire place a friend recommended nearby. Small nail, removed and patched in 20 minutes for $20. Really Greico? Thats how you do business? I am leery of having my regular maintenance service performed there now.

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by Ripped off on 12/19/2018

Was to have tires rotated. My tires were previously marked. Tires were in the same position after supposed rotation was completed. Fraud.

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by Joseph m on 12/01/2018

Awesome!!! Kyle is very dedicated to delivering a wonderful experience.

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by Simply V on 10/24/2018

I purchased my new car and the radio was not working properly. They ordered the part and had my radio fixed in less than a week.

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by walter on 10/20/2018

Exelente trabajo por la vendedora carolina a si como del gerente general micheal doyle agradecido por su credito en los accesorios para mi chevy colorado 2019 dandoles las gracias en nombre de walter ricardo y jaime santos

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