Customer Reviews of Doral Toyota
TERRIBLE EXPERIENCE!!!
byon 02/14/2022
What a terrible experience!!! We, my wife and I, had an appointment set up for today Monday (2/14/22) at 1:00 pm for a test drive. The vehicle we had the testing scheduled for is a RAV4 PHEV This was done after an exchange of emails making sure that the time, and specially the vehicle we wanted, was available. I was assured that indeed that was the case. So, we got to Doral Toyota at 12.59pm, asked for "Nani" the internet sales contact. And we were told to wait. After about 15 minutes waiting I went and asked again and a salesman came to help us. Well it turns out Nani was on the phone with someone else at the time, and the vehicle we wanted...well they did not have it. Granted, it is a very sought after car. But, please, do not lie to potential customers. Do not make us both take time away from work to go there when you do not have the vehicle. Honesty escapes some salespeople. I do not know if this is a common practice at Doral Toyota, but it leaves much to be desired. I guess they lost a potential client, maybe it will affect my decision to purchase a Toyota in the future. Nani, please don't lie. Doral Toyota, please be honest
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Changing my lease
byon 02/08/2019
My 3years lease it’s going to be over in 2 months I drive a Toyota RAV4..so I decided to go check out the offer from Doral Toyota.. there was not costumer service with the salesman he was making fun how the car was fixed it and telling me I was going to be 8k upside down from the lease for the car condition.. not so much into what car I wanted but how the one I drove looks like that’s was the main concerns.. they should care more about consumers satisfaction
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great experience - see Mr. Carlos C.!
byon 04/10/2013
I recently relocated from NY to Miami and found Toyota of South Florida here on Edmunds. I emailed them from NY (not knowing what to expect) and was pleasantly surprised to receive an email response from Rene (Internet sales) and Mr. Carlos C. (internet sales manager). Needless to say that I was a bit nervous (simply because you never know what you'll get when you start a dialogue via internet-especially when dealing with car dealerships.) But I have to say that I was pleasantly surprised at how professional and honest Carlos was. Such a pleasure to work with. When I arrived from NY, the very next day I was at the dealership. Carlos even called to confirm my appointment with him and that he would have the keys ready when I got there. And true to his word, he had the keys and the vehicle was parked ready for me to test drive. (I originally wanted a Rav4 - but ended up purchasing a Camry SE. Such a sweet ride!) So in conclusion, I will tell you that these guys are the real deal. I have to admit that I went to other dealerships just to test the waters, but in the end I went back to Toyota of South Florida, Doral simply because I felt they gave me the best experience and price. Check them out and ask for Carlos. Tell them Elkin sent you! Cheers
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 02/25/2013
I had a great experience with the internet department they were honest with me and had great pricing. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
2013 Sienna limited
byon 02/04/2013
I am super happy with My new sienna limited minivan. The kids love it and it is so practical. It has it all...power seats... key recognition... start up button ... memory seat... captain chair...navigation....entertainment...Safety features...wireless headphones..,,reclinable chairs....Edwin went the extra mile to make this happen. Thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Excellent!
byon 01/29/2013
My experience at Toyota of South Florida were very satisfying. Buying a car is very tough decision but my sales rep Edwin C. made it so easy for me. From the minute I got there the service was great. I will recommend people in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Great service
byon 01/27/2013
I had a great experience in this dealership, everything was quick and easy. I am very very satisfied this is the second car I have purchased at this dealership
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Great Service
byon 01/27/2013
I am very satisfied with the internet department I handled everything through the phone, the price and payment matched what I was told I am very satisfied with this experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
A GREAT PLACE TO BUY A CAR
byon 01/26/2013
I went to doral toyota and I was taken care like a proffessional by a proffesssional. Mr. J t. made this experience an excellent one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
good experience overall
byon 01/26/2013
I made contact by internet, i received a fair quote price, set an appointment and everything was ready to do it fast and easy. I'm happy with my new Camry
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Love my camry
byon 12/07/2012
I love my 2012 Camry SE. It was a pleasure purchasing the car at Toyota of South Florida. Thanks guys!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Trade in troubles...
byon 11/07/2012
My mother leased a '12 Camry Hybrid after negotiating the price of it and how much the dealership was willing to give her for her '04 Camry the day before she actually got the new car. The day after the negotiations when she went to get the new car, everything seemed OK although the Sales Manager that had negotiated the deal was absent (spidey sense tingling yet?). Despite this, she received the negotiated deal where she was told she would be given $6,000 for her car in the form of a check within a week (she was given paperwork for this). A week later the check is ready and upon arrival found that it was for $5,000. Why? Apparently, the person she met stated that she had agreed to take $5K instead of $6K. To cut the story short, after much hassle for absolutely no reason as they had the original price promised in what was now some altered paperwork, another $1,000 appeared a week later. Everything for this dealership would have been rated fine except for this fiasco with the payment for the trade in. I never really understood why they structured the deal in this matter (obviously to their benefit), but the fact that the salesperson / sales manager never called back to answer questions about this matter is troublesome as well as the fact that it 'appears' that they were trying to take advantage of a 75 year old woman.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
my 2007 black FJ Cruiser.
byon 07/31/2007
when i called , i was quoted for a reasonable price, and i got the offer expected. Really nice internet staff, the assisted me to find my car because i wasn't in stock, and they found it for me (the next day). it was loaded with the options requested, everything was running so smooth that i asked my self if there was anything hidden, but no surprises at all. It was probably the best car buying experience i've ever had. And they showed me all the car's functions, it was perfect. I will definitely buy another car from them. it was good.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
At Doral Toyota, we have a large selection of new and used vehicles priced to sell. Our ultimate goal is to assist you in finding the car you want at the price you can afford. If you give us the opportunity to earn your business, you will be amazed at the experience. Doral Toyota ensures that because you are an Edmunds customer, your experience will be simple and hassle-free. We strive to provide efficient and courteous service. Once you have taken delivery of your new vehicle from Doral Toyota, you will enjoy the benefit of complimentary ToyotaCare - a two year or twenty-five thousand mile program of factory required maintenance.