The Collection Audi
Customer Reviews of The Collection Audi
Six hours waiting, and no chance to see or test drive a car
byon 12/24/2014
went to this dealership twice for a total of approximately 6 hours. I set appointments with Mr. Julian Martinez to see and test drive an A4. Once at the dealership I was introduced to Mr. Daniel Fox. During my 2.5 hour visit the first day they did not show me any car or made an attempt to allow me to test drive a car. I was finally asked to leave by the valet parking person, who handled the keys of my car to me. I returned the following day, after being assured by Martinez and Fox that they had a car to show me and test drive. After walking around the underground parking lot twice with Ms. Mariana, who had a bunch of keys in her hand, she asked me: What is it that you want ? At that moment I realized that the personnel at 'the collection' completely lacked skills and knowledge. I spoke with Ms. Camille Daley, who is a manager, and instead of correcting the situation and show me and allow me to test drive a car, she told me that it was going to take weeks or months for them to communicate with me to be able to accomplish that. All the employees I dealt with at this company are unprofessional, rude, disrespectful, and not knowledgeable. The company should be embarrassed of having them working there.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Excellent treatment, and great deal
byon 11/11/2013
Easy initial communication with Internet specialist, easy to negotiate, i found the perfect match of car I was looking for, and all transaction was great. Happy now driving my new S5 2014
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
