Carvana - Washington DC

by Sandiegomex919453 on 09/03/2019

Every person working at carvana, with the exception of Crystal in underwriting and Tracy in Executive Team, have all been mad, negligent, racist, unknowledgeable, unprofessional, and discriminating in the upper mgt level!! My delivery has been postponed 3 times, and will be postponed for 4th time after I call them to file complaint on my nightmare, Lisa!! Lisa has been the most [non-permissible content removed] dealer employee I've encountered, contacted, mssg in the 3 1/2 months on mkt to buy a vehicle thus far!!! She called me twice, mad?? She canceled the 3rd delivery, demanding I re-sign another contract by noon, not taking into consideration that I cannot function physically until or after 3 p.m. My vehicle was scheduled to be delivered until 4:30 p.m. Driver advised me on first embarrassing delivery that as long as contract was signed during delivery, and I had proof that purchased vehicle was on auto insurance policy, he'd leave my car!! I did add it to my auto insurance policy to start by date given, only to find that they never brought the car on that day!! Now I have to go through the troubles to get it off!! Driver was rude, late, and brought car to me at dark, and don't even carry an I pad for customers to e-sign, in case contract not retrievable online to customer!! He was yelling across the street my business and personal information to me!! What was most humiliating was that he brought down the vehicle, with my neighbors watching, to later take it and put it back on flatbed!!! I had purchased the vehicle in full!! The funds were verified with my credit union, which took an hour and 3 attemps due to their lack of organization!! Beware of your MONEY!!! If this happened to me when I was paying for the Mercedes, CASH and in full, imagine with financing!!! It only means that due to their negligence and discrimination against a Disabled, Gay Hispanic, they are only setting Carvana up for lawsuits!!! All of this occurred to me before signing their e-contract!! I'd rather have received my paid in full vehicle in a timely manner as they advertise, then to seek legal remedy!!! My recommendation to the wise and public is, if you are Disabled, Gay or Hispanic, and you want to buy a car from CARVANA is have time for haggling, discrimination and racism!!!

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