Sheridan Ford
Customer Reviews of Sheridan Ford
Sheridan Ford has been my dealership for 30 years.
byon 02/09/2023
Sheridan Ford owners and staff treat you like family and go the extra mile to make sure you are satisfied with a purchase of a new car or their service following the purchase. I have had the same Service Associate take care of my vehicles needs over the past and continue a high level of caring.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding performance
byon 01/10/2024
The experience that I receive getting my oil change was great. The only thing that I asked in future is that the service guys use seat covers and make sure they wipe down whatever they touch other than that I don’t have any complaints.
- Recommend this dealer? Yes
First-rate service
byon 05/16/2023
I have been very pleased with all of my interactions with the Sheridan service team. They have been fair and accurate in diagnosing problems and resolving them cost-effectively.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sheridan Ford has been my dealership for 30 years.
byon 02/09/2023
Sheridan Ford owners and staff treat you like family and go the extra mile to make sure you are satisfied with a purchase of a new car or their service following the purchase. I have had the same Service Associate take care of my vehicles needs over the past and continue a high level of caring.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 08/12/2022
Worked with John in the service department. He provided great service and was able to get my car diagnosed, have parts delivered and work completed as promise. John is an asset to your organization.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great People to deal with
byon 08/10/2022
My salesperson, Dave Hernandez, and finance manager, Joel Nieves, both were professional yet personal, extremely accommodating, and gave me a very fair deal. They both stayed to well after the dealership closed to finish the sale with me. This is one of the better dealerships I've ever dealt with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Not Great but not bad
byon 07/29/2022
Work sometimes needs repeated visits. Do honor commitment to have it done correctly
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
3% surcharge when you use your credit card
byon 07/16/2022
I have been a customer at this location for over 40 years. I’ve bought 10 cars there in the past but have recently switch to Toyota. Their sales and service department are better and my husband and I are very happy with our RAV4 and Camry. I sent my son to have new tires and an alignment on the last Ford we will ever own. They kept him waiting for 2 hours before even starting the work. Then, for the first time ever, they charged us 3% for using a credit card to pay the bill (which was over $700). This is crap!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Service Department is Top Notch!
byon 07/14/2022
I have been dealing with Ken for numerous years. Sheridan is lucky to have such a knowledgeable, kind and patient service provider.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service compared to other dealerships in the area
byon 07/01/2022
Been to a few other Ford dealerships in the area, and won’t take my vehicle for service anywhere else. Sheridan isn’t perfect, but you will have way less headaches than the competition. If you want fast and friends service ask for Josh, he’s been the best to deal with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Fantastic experience!
byon 06/05/2022
Professional and knowledgeable service. Felt like famiky there. Nate was fantastic from start to finish finding the right vehicle for men. He made numerous follow up calls to make sure I got everything I wanted and was satisfied. I’ll definitely use him again he is an asset to your organization!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A little of this & that……
byon 06/03/2022
Work was done in about 2.5 hrs…….excellent work @ a fair price…..service manager very customer oriented ! Will surely return as needed 🙂
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Poor service
byon 04/30/2022
Took and hour and a half for a scheduled oil change and had to bring it back on a Saturday and spend another half hour so the could figure out why it leaked 1/2 a quart of oil all over my white concrete driveway. Messed up part is this is the second time in 5 years. Come on man. It’s an oil change. Not that difficult. Only reason I gave 2 stars is because they are very helpful when you come back angry.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Appointment? Means nothing.
byon 02/16/2022
I stopped in in a Thursday to see what procedures were for regular maintenance. The service rep offered an appointment for 9:00 AM Friday. Great! No getting up and waiting in line at 7:00 AM. I drop the car off at 9:00 AM Friday and said give me a call when it’s done. At 1:30 PM, I phoned to see if it were finished and was told “I was next.” Next? In the past, if I’d brought it in at 7:00 AM without an appointment it would be done in about 90 minutes. What’s the purpose of an “appointment “ if it sits there all day? I got a call six hours after dropping it off that the car was ready. It was supposed to be a 5,000 mile “service” at 15,000 miles. All that was done was a “Jiffy Lube” oil change; no filters check, no fluids check, no tire rotation. Oh, I got a multi-point inspection sheet, but do I trust it? Appointment? I don’t think so.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Tire Service
byon 02/02/2022
Great same day service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Joel and Quisha
byon 01/26/2022
Joel I the Best and the young lady who helped him ! Thank you for your kindness and Generosity I will be coming back to buy more cars from the both of you thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service review
byon 01/24/2022
Friendly and efficient staff. Would recommend Sheridan Ford for any of your service needs
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Extremely disappointed
byon 06/22/2021
This is a copy of an email sent to the owner with no response just a phone callmid day from the new service writer. They have had the car from February 17th till June 19th without so much as someone ever following up or giving an apology. We are utterly shocked that they are allowed to have fords name on their building! I am emailing to inform you how absolutely disappointed we are with the Sheridan Ford dealership. Back on February 17th we took our 2016 Explorer (69k) in for service. The car would intermittently have no power after stopping on hills or downhill setting a P0720. This problem would go away if you shut the car off and restart. Sheridan called on February 23rd saying that they found the problem and that the transmission was bad/ front pump was shot which also took out the torque converter. We were given a price of $4,533 to just rebuild the transmission. I explained my concern to my service writer, reiterating that this was a random issue that sometimes would take days to happen unless we were on a hill, which the symptoms didn’t make sense with needing the whole transmission rebuilt. The service writer assured me that the certified techs tested everything and that the transmission was all that was wrong with our car. On March 2nd we got our car back. My wife drove home and complained that the car was worse than before but also smelled burning oil. I opened the hood to find that the main engine/transmission harness was left unclipped laying on the catalytic converter (5-7 clips) and then did a test drive and it was stuck in 3rd gear. I put the car up to find the whole underside of the vehicle was covered in transmission fluid. The next day I called and said the car was not drivable and was told to use my insurance towing as they would only tow it if I couldn’t get it there. I got a call that the car arrived but was unable to get ahold of my service writer. I didn’t get a call back from them until March 5th saying that the pump that they had installed was faulty and it broke the case of the transmission, but that we would get the car back by the end of the week. Then, April 19th was the first call that we had received since the last stating that it was done and ready to be picked up. On April 20th I rushed home from work and we switched the car seats over and headed home. The “check engine” light came on within a mile from the shop. Knowing the service department was closed, we drove home and I looked the car over. I had found that the same harness was still not attached and lying on the exhaust, there was transmission fluid leaking from the trans cooler lines and it was setting more codes. On April 21st I called and left a message at 7:30am/9:05am and never got a call back. I then emailed Chip with the current situation to which I got neither email nor phone call reply from him. Instead, we get a call from a new manager that is going to "make it right”. After getting a call on the 23rd we were told that the catalytic converter is broken on the inside and can shift and cause problems but also said it took the mechanic to go up and down hills before the problem would happen. (Exact reason we brought it in). He also mentioned that the trans cooler lines were going to be replaced as they weren’t leaking before the transmission was replaced and that the passenger axel boot was torn. He told us that the part was on back order until June 26th but that he would keep me updated if he gets it before. They never called to update. While we were out of town on May 28th, we received multiple phone calls throughout the day asking us when we could pick up our car. On May 31st we were able to pick it up. We stopped at the front desk and for the 3rd time (with kids in tow) we were handed the keys and told our car should be out on the side or somewhere out there. I searched the lot to find it was behind the locked gates. We drove it home to find it running almost as it did before. I popped the hood to find that the same harness was not snapped into place but zip tied in a new location. I rolled under and found axel grease on the driver side and the transmission cooler lines still damp as well as the mesh on the flex pipe pulled loose from both sides. Also, the check engine light came on. On June 1st at 8:28 am I left a message with the service director stating how I’m at a loss for words. At 3:30 pm he called saying that he finds it hard to believe that the other axel is bad but would call me back in ten minutes once he found the parts. Also, when I mentioned that the check engine light was on, he said that things may be going wrong because the car has been sitting for so long, which I know is incorrect. He still hasn’t called back. I was an auto mechanic professionally for 7 years and took great pride in my work and have never been so appalled with the lack of workmanship and customer service. I honestly believe that the transmission was misdiagnosed and we paid for a repair we couldn’t afford! This is our family car and we chose to have a Ford Certified mechanic work on it because it’s important that my wife and kids make it to where they need to go without getting stranded. Both my wife and I have zero faith left in Sheridan or our car. This has gone on for so long that the car is no longer legal as it needs to be inspected (After paying for another deposit on a rental for sheridan's mistakes and a week passing) On Saturday June 19th we picked up the car, this time the car seems to be running ok but as i open the hood I see the only 2 bolts holding the air cleaner and oil catch can were left out, same coolant hose clip left loose, zip ties holding the main engine harness and oil and grease covering the undercarriage. They also swapped out the engine computer which also makes me wonder if that was the problem all along. This car has been well maintained and driven daily for the past 2 years and we have never experienced an issuse till the intermittent issuse I have many videos and pictures to document the whole ordeal
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Sheridan Ford The Best
byon 06/20/2021
My salesman Nate was the absolute best,he has great customer service and I would definitely buy from him again
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A great and friendly place!
byon 06/13/2021
The sales staff are very friendly and I felt so comfortable purchasing my Ford Escape. Quasha took good care of me and I am so happy that I chose Sheridan Ford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
30 % increase in price of oil change
byon 10/27/2020
10 months ago I saw a 30 % increase in price of oil change from $30 to $39. So that is the last oil change visit I will do at Sheridan Ford.
- Recommend this dealer? No
No issues
byon 07/03/2020
Agent was very polite and helpful. Even with the extra work I requested, the car was done when she said it would be. She also gave me details on what work needed to be done and the cost. I appreciated that so I know what to expect the next time I come in. Thanks.
- Recommend this dealer? Yes
