Wallingford Auto Park

by Anonymouse on 12/12/2017

It saddens me to write a one star review given I was treated kindly and patiently through a long evening of dealing with an insurance mess up on my part, not to mention they had no problem with me taking the car off to a mechanic for a couple of hours for a pre-purchase inspection, AND I was not to my knowledge lied to to my face. Unfortunately, I WAS lied to, no less than three times. The online profiles and advertisements of the car listed the trim level two tiers above actuality, a lie that was repeated on the spec sheet taped to the car itself. I only found out when I had to ask how to operate the heated seats and they had to admit they were nonexistent despite being explicitly listed on the spec sheet on the car. Ditto with all of the other features associated with the two missing trim tiers. In addition to that huge lie, it was listed as having leather seats, also a fabrication, and finally it was listed as having no accident history, belied before I even saw the carfax by the sheepish, "call me as soon as you read this" when they emailed it over. I still bought the car because to their credit they do have reasonable prices, even accounting for the actual value of their cars, but three lies doesn't warrant anything more than a one star review, no matter how nice, helpful and patient they were. The salesman, Gary, blamed it on the one person that handles all the online stuff making a mistake (you mean three, don't you?), Gina, who very patiently handled our two hours of paperwork said she didn't know anything about the cars, and the owner said they have a third party handle all the online advertising. Perhaps I should eat my words that I wasn't lied to to my face. And then, to add injury to insult, when I drove off I noticed the owner's manual was missing so I'll presumably have to order one from the manufacturer. If you do end up taking advantage of their not unreasonable prices, I recommend not coming in unless you'd be happy with it without any of the options listed. And keep in mind they have two locations within a mile of each other and google maps will direct you to a random one of them which will likely not be the one you need.

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by Happiness05 on 05/30/2017

I totaled my car in April (no injuries) and was in need of a new car. I searched for over a month for an IS 250. I went to many dealerships and was let down by either the cost, the customer service, or the car had been sold already. Feeling discouraged and thinking to myself that maybe I should just look at a different car. I gave it one more try and found a gem!!!!! Varese at Wallingford Auto Park made my experience the best! Varese made my Mom and I feel so comfortable. It wasn't like the typical car dealership where the sales man is pushy and aggressive. Varese was confident and it showed. He allowed us space to discuss, and time alone with the car. He was very thorough and honest. Christina then took care of the financing and got me a rate that my credit union couldn't beat! What an amazing experience with an amazing staff. I will always look here first and recommend others to do so as well. Keep up the good work.

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by veehova37 on 10/29/2016

Thanks Manny and Christina for making a difficult decision easy as pie. First I would like to say that hands down Wallingford Auto Park has a wide selection of vehichels and has something for everyone.The salespeople are not pushy yet attentive and knowledgeable about they're craft. Financing was a breeze and painless. Thanks for a great shopping experience

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by g_correa on 07/05/2016

We had an amazing experience with phenomenal service. Our sales person (Bill) made us feel very comfortable and never made us feel pressured into buying. Their financial adviser Christine is amazing with finding us the best affordable payments and was very thorough with explaining the details on our paperwork. I HIGHLY recommend Wallingford Auto Park to anyone who's looking to buy a new/used vehicle. Theres are 2 offices so make sure you go to the one located across from Walmart.

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by Pauliecas on 07/01/2016

A quick note to say thank you to Joe Scott in the Sales Department for making my purchase of a new car a painless process. I was dreading going to a used car dealership and Joe delivered on everything that he promised to me to get me into my new car. Christine in the Finance Department also did a great job getting me approved with a low interest rate. I would highly recommend using both Joe & Christine for your next car purchase. 5 Stars...

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by christoph4 on 04/29/2016

Just drove home in a used car purchased at the Wallingford Auto Park. I dealt with Manny Alvarez as my salesperson. He was very easy to deal with and was willing to listen to my concerns. Christina M. processed all the paperwork with me and was pleasant and helpful. I would definitely recommend this dealer to others and would not hesitate to use them in the future.

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by xiaoxiongmao on 04/25/2016

Very friendly and reliable. Manny helped me a lot to get the right car. Good experience.

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