Customer Reviews of Sullivan Honda
Sullivan Honda
byon 04/25/2024
The staff was so helpful and stayed in contact through the entire process. They did everything they agreed to and more! I would definitely go back when I am looking for another vehicle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Owen Barron
byon 05/05/2024
Courteous, appropriate and cheerful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sullivan Honda
byon 04/25/2024
The staff was so helpful and stayed in contact through the entire process. They did everything they agreed to and more! I would definitely go back when I am looking for another vehicle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good service - Terrible service advisor
byon 04/22/2024
Work on the vehicle was performed well. Person at the service desk (Paige) was rude, condescending, and abrasive. Vehicle needed rear brakes, and this person told my wife that she really shouldn't let her drive vehicle, but, sorry - we don't have time to do it today. Stated "I'm having a bad day" Wife said that she would have to talk to me, as I wasn't available. "So maybe then you should bring your husband next time" I took my business elsewhere. They should understand the this person is the "face" of their business. No matter how great their service department is, she set the tone for how they do business.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sullivan Honda goes above and beyond
byon 04/13/2024
I purchased a pre-owned vehicle, a 2023 Honda Passport, from Sullivan Honda. The first weekend I owned it, I noticed that the intermittented wipers were not working. That same day I received an email from Sullivan Honda asking how I was liking my car. I told them that I loved the car but that there was an issue with the windshield wipers. The next day, they called me and I had an appointment that afternoon to have the issue serviced. It was determined that a part needed to be ordered. I lived 40 minutes away from the dealership, so they made arrangements for someone to come down and pick up my car and leave me with a loaner car once the part came in. The car exchange appointment was made around my schedule. I have not previously purchased cars from this dealership, as I have 2 Honda dealers within 10 miles of my house, but I saw that they had an almost new car for sale and none of my local dealers had one. I can tell you it is worth the drive if you don't live in the area. They are the kindest, most caring dealership I have ever dealt with, from the sales person, to the woman at the service desk, to the head of the service department, to the owner himself. I can't recommend this dealership enough!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and complete
byon 04/10/2024
My oil change and tire rotation was completed in a timely manner. Friendly and professional staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honda Pilot EX_L
byon 03/30/2024
This was the second car we purchased from Jessie Santiago at Sullivan Honda, process was seamless. There are 3 other honda dealers which are closer to my residence but Sullivan Honda is my go to dealer. thanks. Jessie
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil Change and alignment.
byon 02/28/2024
As always great service. I get in and out in under a hour. The staff is always friendly. Marrisa is so pleasant. Dave the gentleman who sold me my car, always stops by the wait area to say hello.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Not happy
byon 02/27/2024
I waited 3 months for they to get a part for my tire. Unheard of!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Purchase of a 2012 Honda Accord
byon 02/08/2024
Thorough and friendly service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Superb Service
byon 01/10/2024
This location continues to provide top notch service. Making sure safety and practicality of cost align. The staff are courteous and kind.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Just purchased a 2024 Honda CR-V
byon 12/07/2023
The experience at Sullivan Honda was excellent , the people were very friendly and very knowledgeable.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
No surprises, reliable service!
byon 09/15/2023
I brought my car in for routine detailing which was a part of an extra service I added when I purchased my car to ensure the paint would remain under warranty and last.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 09/13/2023
Oil Change went fine. I was quite shocked to learn that my two year old car with 27000 miles already needed 4 new tires. Honda is clealry not putting good tires on the leases so it can charge you quickly down the line. Will not be purchasing a Honda product again because of this experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great dealer
byon 09/05/2023
Jessie made the car buying experience easy, everyone was friendly and explained everything thoroughly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2020 Ridgeline RTL-E CPO
byon 07/17/2023
Fast, Fair and Easy purchase.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 06/03/2023
I was very pleased with the service I received. They were very knowledgeable and answered my questions without hesitation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Consistent Superb Customer Service
byon 05/26/2023
Sullivan Honda continues to be a consistently reputable Car Dealership. Employees consistently courteous. Can be counted on to be honest in terms of regular maintenance service for my vehicle; as opposed to other 'not so honest' car dealerships, in my experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mrs
byon 05/08/2023
Very good, nice clean waiting area as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Professional, and Easy Sale
byon 05/05/2023
Sullivan Honda was able to order my Honda Civic, and deliver it to me in a timely manner. Alejandro kept me informed about the delivery date and gave me a ride to pick up my new car. He took a lot of time to explain all of the features and told me to call him with any additional questions.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Customer Service
byon 04/25/2023
Sullivan service setup a convenient date for the 20,000 mile service. In addition to the required 20,000 mile services, I asked for a cleaning of the back seat that had been treated with Armoral Protection when I leased the car. This cleaning was completed very well at no charge. The waiting time was not long and the waiting area is very comfortable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Customer Service
byon 04/05/2023
I brought my 2019 Honda pilot in for routine service. I was met with smiling faces and morning greetings. The customer waiting area is so nice and bright and clean. Think I took care of the items that I requested for them to take care of and they did not try to upsell.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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