Central Mazda
Customer Reviews of Central Mazda
good experience
byon 03/26/2014
I disagree with the negative reviews I just read and see that they are old. We purchased a new car in 2014 and had a very positive experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Central Auto Group review
byon 01/28/2014
I purchased a new Mazda CX-5 from Centra Auto Group and had a positive experience with them. The sales person was kind enough to let me test drive two trims of this vehicle and answered all questions. The dealership also processed the paperwork and my old vehicle trade-in very quickly. The whole transaction took less than one week. Every one at the dealership was nice and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Horrible Experience
byon 02/12/2009
Review: I choose Central Auto Group because of a connection with a family friend who worked there. I had finalized my decision on the car that I wanted to purchase so my next decision was just from which dealership. I was going to make my decision based upon who could offer me the lowest price and get the closest to the monthly payment that I could afford. The payments turned out to be equal between the two and so even though there was much more of a distance (two hours from my home) I chose to go with Central Auto Group because of the family connection with that person. During my negotiations with both dealerships I made sure ALL dealer fees were included in the final cost. I was trading in my old car and was told the first month payment would be deducted from my check back and that was all..... no money out of my pocket. When I arrived at the dealership to pick up my car everyone was very friendly and helpful. This family friend left for the day and I went to sign all the paperwork. However, when I received my check for my trade in car the first months payment was deducted as expected and then an ADDITIONAL $400. The sales person explained that those were fees I had to pay... title, reg, dealer fees (listed as "other"). I completly understood that, but I reminded him that all fees were to be included in my payments. I left with the car thinking for sure my contact would remedy this and called him the next day to alert him to the problem. I planned on telling him very nicely I expected to be refunded, afterall this is what we agreed on and what I was told. For days he dodged my phone calls, and when I finally did get him on the phone he literally screamed at me. He said he gave me the car at cost (not true but he left me with no opportunity to dispute that) and he continued to use very harsh words and yell saying he would put half the money in the mail to me and to never call him or ever return to the dealership regardless of if I had a problem with the car or not. Also, the week prior to this I had a friend call on my behalf to ask a few questions that I was a bit confused about. My contact at the dealership rudely told him that he wanted to communicate with only one person. (I should have seen this as a red flag) He later apologized for that except that now as he was yelling at me he brought that phone call up saying how dare I have someone else call him! I was not able to get a word in before he hung up on me. Out of curiosity I called the competing dealership where they had been so friendly and helpful. I checked to confirm that ALL dealerfees were included in their price and I would have gotten my full check back. They confirmed that yes I was right. I did receive part of my money back from Central Auto, however I am still out some money and I am appalled by my experience. I would never recommend this dealership to anyone.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
The worst car buying experience of my life
byon 10/07/2008
We had three issues with this dealership. First, they scratched the window getting the price sticker off and we were told that the window would be replaced. Second, the bank informed us that the dealership had cancelled the loan they arranged for us and had accepted one at a higher interest rate. This occurred on the same day. We would have never found this out if the bank hadn't sent us a letter telling us the lower interest rate loan was cancelled. Third, they couldn't be bothered to attach the front lisence plate to the car. We found it in the back after we got home. When we contacted them over these three matters, we got the "Central Auto Group Shuffle". No matter who we needed to speak to, they were not available to take our call. Finally we reached the dealership president. He told us that he was going to a convention and he would have his VP call us. If we were not satisfied when he returned he would get "personally involved". He also told me that the "finance guy Eric B. was no longer employed there". Neither one of them ever bothered to call us. After a month of getting the run around, we finally sent an E-Mail saying that if we didn't get satisfation soon, we were going to contact Mazda USA and Mazda ,Japan. We then received a very rude and abusive E-Mail from the president. We decided to concentrate on getting the window replaced and the lisence plate put on. I called the service department to make the appointment and was told that they would check to see if the window was there and would call me back in "minutes". One week later they still had not called. I called them again and was told there was a note in my file about the window getting fixed but he had to talk to "Brian" first and would call me back. Of course I never heard from him. All this time the salesman Eric Gates, would not reply to my E-Mails to him. I finally drove to the dealership to make the appointment in person. Upon being informed that Brian had not responded to him, I asked chris the service guy to talk to Brian then and i would wait. He agreed and when he came back to me he told me that Brian would be right out. Brian never did come out, but the president did. When I told him I was all done talking and would he please tell the service dept. to replace my window and attach my lisence plate, he became enraged telling me that it was his dealership and he does whatever he wants to there. No one tells him what to do, not Mazda USA or Mazda Japan, no one. When I reminded him that the dealership had promised to fix the window he told me that it was too bad. He was not going to fix the window, and he did not want me in his building anymore. I was to leave and not come back. I left and haven't been back. I would suggest that no one do business with these people. As can be seen from my experience, after they get your money they don't want to know you. I will never never do business again with central Mazda or any other member of the Gates Auto Group. Run, don't walk as fast and as far away from these people as you can.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
avoid this one
byon 06/20/2008
we purchaced a 05 dump truck at central ford we had promblems from the very begining they messed up the plates we wanted commercial they sent us comb so i called it took from june untill september to get the proper ones calling and talking to josh aqnd brian gates but it took me finally going to motor vehicle to get it done .and now a another problem i refianced my truck and got cheaper gap insurance i wanted to cancell so i gave the paper work to brian gates who is the owner he never gave it to the gap people i gave it to him in march and im still trying to get money back they give you the run around all the time please avoid this dealership
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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