A-1 Toyota

by KCT on 03/04/2024

We almost bought a Rav4 from A1 Toyota but glad the deal felt through at the end. We came to A1 because they had a large inventory. They promised a price which we were happy with and then by the time we got to the back office and ready to sign, the price has went up because the discounts they promised us were not applicable for us. We ended up speaking with their sales manager Gary who was pretty rude and decided not to work with them anymore.

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by Heidi L on 10/25/2022

I just leased my 2022 Corolla Toyota from A-1 Toyota in New Haven and have had such a positive experience. The salesman Matt couldn’t have been nicer and so helpful. Frank and Sunni in Finance we’re resourceful as far as what best meet my needs. Mustafa, the General Manager , made a point to come and meet me before I drove away to say “Congratulations” and also say I hope you had a good experience. I had an excellent experience and will recommend A1 Toyota to all I know. Thank you 🙏🏻 😊

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by AngelCT on 05/31/2022

Great price, no market adjustment over MSRP like all the other 5 dealers I visited. Free oil changes for life. In and out in less than 2 hours.

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by carefulbuyer5 on 07/13/2015

We purchased a 2015 Rav4 on July 3rd. It took 35 minutes to arrive at a very fair purchase price and trade-in. I felt that A-1 Toyota respected my time and intelligence. After having an unpleasant experience at Branch Toyota of Watertown, the difference at A-1 Toyota was so good! No baloney or pressure tactics. A simple statement of price and value of trade-in. We saved $1800.00 dollars by shopping and had a better experience too.

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by dsw123 on 02/23/2015

My son is a college student in New Haven. He took the 2005 Toyota Camry (engine size 2.4, 74,000 miles) to this dealership because the car vibrates a little when driving above 60mph. The shop performed a multi point inspection and found that the root cause of the vibration was due to a bent rim. He was also told of several other problems and was given an estimate of over $3000 (70% is labor). The estimate was shown to him on a sheet of paper and no written itemized estimate was given to him. He naively agreed to the repair. When I learned of this matter the next morning, I asked him to call the shop right away to cancel the job. Unfortunately, the shop told him that the job was done already when he called. There was only 7.5 hours between the time that the car could be worked on and when the car was made available. But the invoice shows that 22.4 hours was charged. The largest item was the oil leak fix. This job alone clocked 18 hours. I consulted with a seasoned car expert who's been in the repair business for years. According to him, the standard amount of hours charged for an oil leak fix for this car model with this engine size is 7 hours. If the car was still under warranty, the manufacturer only pays 4.7 hours. I called the service manager and tried to get some insights as to why they would charge 18 hours. The answer is that they opted for doing a cleaner job and so it's more labor intensive. They not only removed the timing cover as usually is done, they also removed the subframe and so had to re-align the gear and the timing chain. He also told me that 2005 Toyota Camry is known for the oil leak problem at low mileage. There's no way for us to confirm if they did what they claimed that they did. My only question is whether they still would have opted for using this cleaner method if the car was still under warranty. The only thing that we are certain about is that our wallets got cleaned very well.

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