Mitchell Volkswagen
Customer Reviews of Mitchell Volkswagen
Flawless Service
byon 12/26/2015
Great staff, Very fair trade in value. Fantastic financing department. We drove out with the car we wanted, no hassle & haggle free. In all my years, truly the best car buying experience I've ever experienced.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Sales Experience
byon 03/21/2015
I just purchased my first VW and was pleasantly surprised by Mitchell VW. I was skeptical and conflicted, having driven Hondas and Acuras for the past 30 years, but I loved the look of the Passat TDI. Salesman, Tim Miller, was extremely knowledgeable about performance, maintenance and was able to talk me through all the pros/cons. He was honest, easy-going, never pushy and once I made the decision to buy, he spent all the time I needed to go through all the features and helped to set everything up for me. I've purchased and leased many times, this was by far the best experience I've ever had!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buyer Beware
byon 08/13/2013
Bought a CPO 2011 Golf. Car was not detailed. Windows were disgusting. Hair everywhere. Cleaned windshield to discover scratches. Obviously why it wasnt cleaned. The day of delivery the salesman was trying to clean up the windows since the detail shop didnt do its job. Missing trim on vent. Cut in door panel. I am not sure what constitutes a CPO car but obviously the standards arent very high. Discovered the traction control button doesnt work and a Bent rim. Mitchell took the car for 4 days and replaced the windshield and traction control button. Bent rim was balanced and door panel was made worse. Dealers slogan is Your road to total satisfaction. Yeah not so much.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Service call.
byon 04/07/2013
Kiley N. and the rest of the staff did a professional job with my service call. It took less time than I expected and all the work and service was excellent
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
They had no intention of honoring my Golf R order
byon 04/22/2012
On January 19, 2011 I placed an order with Mitchell VW for a Golf R, which was to be available at the end of 2011 or in early 2012. I wrote up a proper purchase order for the car and left a check as a deposit. I knew that the car (with specific color and options) would not arrive until sometime in 2012, as they were only supposed to make 5000 of them. The model became available in January '12, and I went to the store to inquire about where my order was and get a copy of my order's commission sheet. This is what VW dealers enter into their computer system to request a specific car, especially for "sold orders". I was told that they had not heard anything and had no allocation. My reply was that I was aware that an order can be placed into the factory "order bank" to generate a Commission Number without a dealer having been given allocation from VW for a particular car. I showed the sales manager a copy of an order sheet on the car ordered by a friend in another state. I was told they didn't get those until a car was built (another lie) and that he would call me as soon as they could order my car. Here's what the order sheet looks like: [HTML removed] In the meantime I placed an order for the car with a dealer in NY over the phone. I was offered about $1500 off, and saved another $249 off Mithchell's "Conveyance Fee" I was emailed my Commission Number and order sheet within a half hour. The real kicker came when I went to retrieve my deposit from Mitchell. I could never get through to the Sales Manager and left a half-dozen messages to have him call me. After waiting three weeks I called the dealer principal, Steven Mitchell, who called the finance guy in Canton and had the finance guy mail me my deposit. Now, here's the kicker... They had voided my check almost immediately -- they never had any intention of ordering my car. Other dealers I spoke with said that they'd probably planned to get a similar car and have it loaded with accessories and a $2500 set of wheels and tell me "it's what they sent you-take it or leave it", hoping I'd believe it would be the only chance I'd get to buy something similar to the car I'd ordered. So of course, they'd make a bigger profit. That sounds about right, as I've been living in their neighborhood for 20 years, and a few years ago figured out that their parts department marked everything up a minimum of 10% over MSRP. If they have the car you want, you could probably get a better price elsewhere, but at least the car is there. I learned the hard way what incredible game-players Mitchell VW can be. BTW, a neighbor saved $3500 by buying their Volvo from Gengras instead of Mitchell.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Great Service
byon 02/17/2012
I got a 2012 Jetta SE w/ Convenience and it couldn't have been an easier process. Went to Vermont to get the car I wanted, and all dates were honored as stated. Great customer service which starts with their great sales manager. Real professional dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
