Crowley Nissan

by Angello52 on 04/09/2016

Darren Miceli went above and beyond to make our buying experience a enjoyable one. I can't say enough good things about his professionalism and service. I would highly recommend this dealership.

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by Eric62685 on 12/18/2015

Everyone knows that buying a car can be a stressful process. Crowley eliminates that through their superb customer service and by putting no added pressure on the consumer. I cannot say enough about Dana (sales rep), Jason and Dominic (sales managers) and Orlando (business manager). They are dedicated to providing top customer service from the moment you walk in the door. I did a lot of research and visited a lot of dealers before visiting Crowley. Had I visited Crowley first, I would not have even thought twice about going to research at other dealerships. I will undoubtedly be purchasing future vehicles at this dealership!

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by Kechi on 04/28/2014

We went here to test drive a Nissan Rogue as we were deciding on a crossover and test driving multiple SUVs. Since we went through Truecar they gave us a call to check when we are coming and assigned a salesman to us. When we went there we had to wait for about half an hour for him to meet with us. Other sales persons were free but they wouldn't take our case. Anyway, the salesman was quite pushy. We test drove the Rogue and we liked it but we wanted to test drive a CR-V before coming to a conclusion. The salesman was very pushy so that we would buy the vehicle that day itself, which we didn't. Later we went to a Honda showroom and since CR-V was cheaper and nicer, decided to buy it. The second day the saleman gave me a call and asked about our decision. When I informed him that we bought a CR-V he just hung up, like it was an obligation to buy a Nissan. I mean you can't be rude to your customers no matter what, especially when we did not make any commitment. Who knows we could have bought a Nissan at the dealership sometime later, which now obviously is out of the question.

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by sandplain on 11/21/2013

I purchased a 2013 Nissan Sentra SL in April 2013 from Crowley. In November 2013, I was slowing down at an intersection and the car began to shake. It then shut off and, although I could turn it back on, it would not go more than 4 inches without shutting off again. I had the car towed to Crowley Nissan. I had purchased the extended warranty that guaranteed me a loaner vehicle, but Crowley did not have any loaners and told me that they had taken all of the local Enterprise's vehicles as well. Luckily, I had a friend with me who was able to drive me home. This was my first trip to Crowley. The next day, I called John B. in service as I had been instructed to do the night before. He was extremely rude, unhelpful, and downright mean. All he would repeat was, "If we have no loaners, we have no loaners." They finally set up a rental for me with my local Enterprise (I live 30 minutes away from the dealership), but Enterprise wanted a $100 deposit. I told Crowley that they were supposed to provide me with a free loaner, but they didn't care. Later in the day, I happened to call back and was told, "Oh, a loaner came back today. Do you want it?" Of course I wanted it! When I arrived at the dealership to pick up the loaner, I told the service person that I wanted to retrieve my phone charger from my vehicle. We walked around the lot for 10 minutes and he could not find my car! I received a phone call from John telling me that the torque converter in the transmission had seized and that the car needed a whole new transmission AND a new rear wheel assembly...at 10,300 miles! John informed me that the tranmission was on backorder and he had "no idea" when it would be available. He said it could be weeks or months. At this point, I called my original salesman, Matt C., to discuss the problem. I told him that this vehicle was obviously manufactured very poorly and that I didn't feel comfortable keeping it. He said he would work to "get me into a new vehicle." What I didn't realize at the time was that Crowley saw this as a new sale; they were interested in making more money off me rather than making this situation right. Matt searched around for another 2013 Sentra SL and found one in a different color. I had to keep calling him for updates because he made no effort to get back to me. When we finally decided on a car, he told me that I needed to fill out the financing papers again. Then he told me that "store policy" was to take a $250 deposit before the car was brought in from another dealer. I told him that I didn't cause the transmission to die, they have my vehicle, I have their loaner...so why did they need this money? He left for a few minutes and came back to say that they would accept $100 down. This was my second trip to Crowley. The next day, I received a phone call from Matt saying that I needed to come down to the dealership yet again because the financing papers had to be signed. When my husband and I arrived, they directed us to Orlando, the finance manager. He told us that because we didn't have a $2500 trade-in (we had traded in a Ford Focus when we purchased the original Sentra) and because the interest rate came back higher, I would have to pay $40 more per month over the life of the loan than I was paying on the old loan. I told him that I had not chosen to get a new car - the car died! Orlando gave us a speech about how Crowley was giving us a good deal on the new car, but the bottom line is: Crowley refused to absorb the $40 per month and now I am stuck paying it for the next 6 years. Orlando also mentioned that I wouldn't want to keep the old car anyway because a new tranmission is a "permanent scar on the VIN number" that would lower the resale price and the trade-in value. I went ahead with the new purchase. This was my third trip to Crowley. One week later, the new car was ready. I had made it very clear to Matt that I wanted everything to be exactly the same on the new car. This meant that Crowley needed to apply the Auto Armor and order the protection package (all-weather mats and a clear trunk protector). When I arrived at the dealership, I went first to Service to return the loaner. I asked if the Auto Armor had been applied, but the person looked at me quizzically and told me that Matt could help me with that. When I asked Matt, he looked uncomfortable and told me to "hold on" while he went down to Service. Almost 10 minutes later, Matt's helper, Nick, gave me a piece of paper that said "Customer Statement of Problem - Customer States Auto Armor." Nick told me that this was the proof that the Auto Armor had been applied. He then took me out to the lot so that I could retrieve my personal belongings from my old vehicle. I specifically asked Nick if the towing hook was in the new car and he told me that he put it in the glove box. I had no reason to doubt him and it was dark, so I did not check. Nick assisted me with tranferring my items to the new car. While doing so, he pointed out the clear trunk protector that Crowley had installed. It looked horrible: numerous bubbles and a giant gap between the top edge and the main part of the protector. Nick told me that the bubbles and the gap would clear up as soon as the temperature warmed up the next day. This was my fourth trip to Crowley. My old vehicle had the Auto Armor as well. After Crowley applied it, the seats were wet and the car had a strong odor for several days. This was not the case with the new car. I called Service the next day and spoke to Debbie. I gave her my name and asked if the Auto Armor had been applied to my new car. She said she had "no record" of it being applied. I asked to speak with Matt. He was extremely nasty, almost yelling, and told me that it had definitely been done. I told him to get me the proof and that the paper Nick had given to me looked suspicious. Matt called me back 5 minutes later and "assured me" that the Auto Armor had been applied. He said the car didn't smell because it had been done the previous day. I didn't believe him and still don't, but I have no recourse. Two days later, the trunk protector was looking just as horrible. I finally peeled it off and threw it in the garbage. The towing hook was not in the glove box or in the trunk. Bottom line: Crowley Nissan is a shady, dishonest, abrasive place that cares only about sales. They did not stand behind the defective vehicle they sold me and then did everything possible to take advantage of me when I returned to them for assistance. Not one person ever apologized for the huge hassle caused by the defective vehicle. BEWARE. YOU HAVE BEEN WARNED. And by the way...I contacted Nissan USA about my original vehicle. They would not do anything for me because they said it was "my choice" to give up the original Sentra. It needed a whole new transmission and rear wheel assembly at 10,300 miles! Who would want that car?! Nissan USA didn't even offer any "goodwill compensation." Looks like the dealers really do represent the company.

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by mjoan on 06/12/2011

As a mom with three daughters, and a baby boy on the way I needed a vehicle that I felt safe fitting my whole family inside. I went to Crowley Nissan, and they were perfect. Eric Diaz helped me throughout the entire process, and I drove away in the Nissan Quest, one of the safest vehicles on the market. I was given a very affordable price, and my family and I love it! Thank you to everyone at Crowley Nissan for helping me and my family find the perfect van.

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by joey102 on 04/26/2011

I purchased a vehicle from this dealer, it took them 2 weeks to deliver my car they never returned my phone calls. They also ripped me off on my trade and when I said forget it I don't want the car anymore the manager refused to give me back my 1 thousand dollar deposit. I put down 8 thousand dollars on this car and they treated me like crap. I bought all of the warranties available and thank god I did because the car now needs extensive work. They claimed the put the vehicle through a 100 point inspection and it passed???They told me to bring it back at a later date?? When I questioned the safety of my vehicle for my self and my child the service guy told me that it is a 4 thousand dollar job and that he easily could have gave me my car back and told me there was nothing wrong with it. IM PAYING FOR THIS WARRANTY AND HE HAD THE NERVE TO THREATEN TO SCREW ME OVER???? I highly reccomend not purchasing anything from this dealership.

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by alyssab58 on 04/18/2011

Good service, fair prices, very helpful, everyone here does an excellent job! Overall best dealership I’ve ever dealt with! I give it two thumbs up! Eric Diaz was extremely helpful while I was trying to figure out which car was perfect. In the end I came down to two cars which I liked equally and he helped us finance the right one. I can’t thank you enough for all of your time and help!

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by nissan123 on 07/18/2008

I had an unpleasant car buying experience from this dealership. They had an unfriendly attitude. Also the person who I did business with told me details about the car which were not true ( he said the car was a special edition, which wasnt true). There was a difference of more than 200$ between the baseline car retail price we agreed on and the one which they finally wrote on the signing documents. and After signing initial documents and paying a token fee, he did not reply to the many voicemails I left at his number. Their financial officer is away on thurday and friday so she promised she will have the car delivered at my home, but after leaving half a dozen voicemails at the number she gave me I did not hear back any thing. Offcourse they didnt care about the costumer once I signed the documents and OKay'ed the deal. Poor costumer satisfaction. Will strongly recommend against thiis dealership.

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by kamalnatarajan on 01/05/2008

I had a good experience buying my Nissan Altima 2.5 S (fully loaded with the Tech Package). My salesman was professional, patient, and above all, did not pressure me into buying anything soon ("before the sale ends"). I test drove three cars the same evening and had done LOT of research through edmunds.com before selecting the delership (which was the closent to where I live). I had actually almost purchased the 2007 in June last year but decided to wait till the 08s were out. So I contacted Brian Mayle (the sales person at Crowley Nissan) and re-introduced myself. I was surprised he remembered me. We agreed on a price and I picked up the car a few days later. I noticed a few scratches on the spoiler of the new car for which I was given a voucher immediately. The business manager (Gretchen - I do not recall her last name) was also professional and non-pressuring. I did buy the extended warranty (only because I wanted to) and I would recommend the same (7 year / 100,000 mile protection) to all new buyers. Overall, I had a good experience with Brian and I would recommend Crowley Nissan (Brian Mayle) to anyone that is interested in feeling good after the big purchase.

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