Customer Reviews of AutoNation Subaru West
New customer
byon 04/02/2024
I went to AutoNation Subaru West a week ago yesterday to look at what they had available. I wasn't even planning to buy a vehicle. I was given an offer for my 2018 Toyota Tacoma that I just couldn't say no to. I ended up purchasing a 2024 Subaru Outback Touring Xt, and I honestly couldn't be more pleased with my experience overall! The sales team was patient, flexible, and understanding to my needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New customer
byon 04/02/2024
I went to AutoNation Subaru West a week ago yesterday to look at what they had available. I wasn't even planning to buy a vehicle. I was given an offer for my 2018 Toyota Tacoma that I just couldn't say no to. I ended up purchasing a 2024 Subaru Outback Touring Xt, and I honestly couldn't be more pleased with my experience overall! The sales team was patient, flexible, and understanding to my needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wonderful car buying experience!!!
byon 03/28/2024
I had a great car buying experience with AutoNation Subaru West in Golden. The entire team provided a friendly, honest and no pressure experience. And I really appreciate the personal and dedicated attention from Kevin, Dan and Mitch. The entire process from the initial test drive, car selection and through to the final signed paperwork was very relaxed (yet professional). I would absolutely recommend them to anyone looking for a new or used Subaru!!! Even after driving my Subaru home, they followed up to ensure everything was good. They really make to feel part of the Subaru Family!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exactly the new car I wanted
byon 02/29/2024
Salesman Cody Mcneese spent a lot of time helping me find the perfect new car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Smooth sailing
byon 02/24/2024
Salesperson in tune with my needs and helpful and knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great employees
byon 02/16/2024
Everyone was very friendly and helpful. Our salesman Don was superb and new all about our new Subaru and answered all of our questions and more. Great place to buy a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
This is what buying a car should be like every time!
byon 12/31/2023
We recently purchased a new Outback at AutoNation Subaru West. Everyone was kind and respectful. Our salesperson, RJ, was extraordinarily patient, understanding, informative and helpful throughout the whole process. It was a relaxed, pleasant experience, and we have no hesitation in recommending this agent and this dealership to anyone looking for a new car. Also, their coffee is excellent!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
My Outback
byon 12/07/2023
The purchase process was simless and very easy. When the car was delivered the purchase price and accessories were as we had previously discussed with the sales person.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Cordial down to earth people
byon 10/25/2023
My salesman Allen was excellent. Did everything he said and promised, returned my e-mails and phone calls promptly and allowed me a smooth and trouble free procurement of my 2024 Legacy. All my other contacts at Autonation Subaru were also cordial and appreciative of my business. No dealer markup, dealer addons, or pressure to purchase aftermarket accessories. Should another Subaru be in my future, I will most likely return to Autonation Subaru West.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
I got the car I dreamed of
byon 09/06/2023
The customer service was amazing. There’s worked with me and I left with the car I always wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Our Touring Beauty
byon 06/30/2023
We had an easy and fun experience. Had to order the Forester we wanted and it arrived in a timely manner. We highly recommend Alan in sales.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent service
byon 06/28/2023
Worked with Don at Autonation West. Smooth process without the predatory sales tactics you see all too often at other dealers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Would not recommend
byon 04/29/2023
I bought a used car, that I was told had a 157 point inspection. It absolutely did not, I don't think anybody even looked at it. One of the headlights was out, which I didn't notice until the ride home at midnight because it took that long to finish paperwork. The android system in the vehicle was trashed, making it so I can't use the backup camera. It continually cycles through different modes, no way to stop it. They said they'd replace it, after a month of waiting for an appointment, the replacement they had was also faulty. The part is on back order, it's been 2 months since I bought the car and who knows when it'll be fixed. The service people are awesome, luckily, but the sales person never answered my calls or emails, he just handed the mess over to the service department. I do not recommend this location.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Bonnie Nathanson
byon 01/25/2023
My service representative was amazing. She reached out to the GM who had scheduled something additional during my visit to make sure that was taken care of as well. I was in and out in record time. She was very personable and pleasant to deal with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Subaru Dealer
byon 01/21/2023
Recently purchased a 2023 Crosstrek Limited. Our salesman Dan Carne spent considerable time with us to help us understand the car's features, options, and technology before and after the sale and was easy and straightforward to work with. The time that they spent with us when they delivered the vehicle was very valuable and overall the experience was very low-pressure, courteous, and friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
This place is a disaster
byon 01/19/2023
I went in for an oil change, which I had scheduled the earliest appointment in the day for. I still waited almost 2 hours for my car to be finished and when I went out to retrieve my car, it was making a high pitched squealing noise. I drove it for a mile to see if the noise would go away and it didn’t so I returned and was told “oh it’s because you had your engine cleaned, it’s just a belt.” They charged me for that engine cleaning btw and took my car back to the garage so I waited for another 15 minutes while they sprayed some silicone on the belt and then brought my car back telling me everything was fine. The next day when I was driving to work, the noise was worse than it’s ever been. I am now returning to have my car looked at for a third time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Buying 2023 Ascent
byon 01/12/2023
We had a great experience buying our new car! Austin was helpful, knowledgeable and laid back.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quality service and work
byon 01/11/2023
Their service department does quality work and dropping off/picking up the vehicle was quick and easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
great communication
byon 01/10/2023
my experience with the autonation subaru west team was really great. Kevin was very communicative over what the service team was finding out with my vehicle and kept me updated every step of the way through the repairs so there were no surprises and I knew exactly what was going on. They didn't try to upsell me or fix things that were not broken, and I felt like the entire experience was very trustworthy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceeded expectations
byon 01/09/2023
Subaru West in Golden exceeded my expectations. I had my 2017 Outback towed there because it wouldn’t start even with a new battery. It turned out that the NEW battery was bad. The service team took out the battery for me so that I could take it to Costco to get a replacement. I brought them the second new battery, and they put it in for me, tested everything out and updated the electronics control software. They also fixed a leak in my windshield washer system and ordered a new cargo area cover. Because I have an extended warranty, it was all covered, and there was no charge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
excellent service
byon 01/08/2023
service was friendly and efficient as always. I appreciate that your shop, unlike most dealers, does not "oversell" and try to sell me services that are not needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service!
byon 01/05/2023
I showed up without an appointment and the staff was very accommodating!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments