Select Auto Group

by Andrew on 09/26/2019

This is your typical sleazy used car dealership. No integrity. No honesty. No concern for their customers. I purchased a Jeep from this dealership a little over a week ago. At the time of purchase, the Jeep seemed to be pretty clean-including the engine bay. I was told that their mechanic went over this vehicle and there were no issues to be worried about- I specifically asked this question. I put a little over 100 miles on it the first week that I had it and noticed that it was running a little hot. I looked under the hood and noticed that there was coolant sprayed all over the engine bay and dripping down onto the axle. This is most definitely something that their mechanic would have noticed while he was shining up the engine bay or performing his “inspection.” I took the Jeep to a highly rated mechanic to go over it and when I got the report back, the vehicle needed $6,000 worth of repairs to operate safely on the road. The necessary repairs were: A new water pump, the rear differential needed rebuilt and the bearings replaced, new radiator hoses, new front shocks, new rear shocks, new steering linkage, new trac bar, 4 new tires, and all 4 wheels aligned. The tires and shocks were not a surprise as the tires are visible and it’s a little older of a vehicle-I am fine with replacing these. When I contacted Bill, the salesman, who was very nice during the sales process, but he was no help. I asked him if they could at least pay for the parts to fix the mechanical issues (not including suspension or tires) which totaled $1,667 out of my $6,000 repair bill. He told me that I should have purchased a pre inspection for the vehicle, even though they have an on site mechanic that pre inspects their vehicles. I was told that there were no major issues to worry about. He said that he would ask the owner to see what they could do and the owner is refusing to pay for any of the repairs. This is not a new vehicle and obviously I do not expect it to be perfect, but $6,000 worth of necessary repairs is unacceptable. Do not expect any support from this dealership after they make the sale. They don’t care about doing what is right. They told me since they gave me a discount from the asking price of the vehicle (I still paid over bluebook value), they couldn’t help me out with any of the repair costs. Do yourself a favor and buy a vehicle somewhere else. It just isn’t worth it to deal with these people. I will be filing a complaint with the BBB.

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