Customer Reviews of Landmark Lincoln
Owner
byon 01/06/2024
Fantastic experience here. Knowledgeable and friendly staff made this an unexpected pleasure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 01/06/2024
Fantastic experience here. Knowledgeable and friendly staff made this an unexpected pleasure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Avoid! Not Luxury Service or Results!
byon 11/08/2023
I had to drive to Landmark Lincoln because my local dealership (Phil Long Lincoln) wouldn't diagnose anything (except one issue on the vehicle) including the few things that Landmark did. However, despite them ordering parts for a few items, they didn't let me do a drive along, didn't let me compare my vehicle to another, and as a result left out the most important problems in my vehicle--and some that were smaller. Even the Lincoln representative Shane Stewart expected a ride along and was shocked when I wasn't given one. I had an appointment on the 18th of September. I have text proof that this dealership sat on my vehicle in their lot without looking at it for 2 weeks. The service manager Stefan tried to lie and say they did some preliminary work, but when I told him his technician already texted me, he admitted his lie that they hadn't even looked at my vehicle. He gave all sorts of excuses and barely any apology. When they finally started and ordered some parts, they barely communicated with me or my Lincoln representative Shane Stewart (who expressed similar frustrations). Then they claimed they had all the parts. I sent a text message, since that was the only way they would communicate (never returned calls), asking about the seat problem. They indicated it was checked and found no issue. I knew they were lying as it popped every time I leaned back. I informed them of this, and then they admitted that they found the issue--so they lied once again. Then due to poor communication, it seemed that they waited a week to order the part for the seat. Moreover, the other question I asked through text, they ignored. As a result of my vehicle being on their lot for 7 weeks in the elements (I always garage my vehicle), I am pretty sure they ran down the battery to near dead (as vehicle is acting weird), which I warned them of, and they did not respond. As a result of the long wait and unprofessionalism, while I was driving the loaner, I hit a metal piece, which caused a flat tire. Despite the fact that had the dealership not sat on my vehicle for 2 weeks without doing anything (an issue that no other dealership says they would have done), I would not have incurred the cost of replacing the loaner tire. It would have been my tire or it wouldn't have happened at all. I spoke with Ed the General Manager, and not only was he rude, unprofessional, and told me I "damaged the car" (despite it being force majeure), he would not cover the tire cost. He didn't care that everyone at Discount Tire who heard my situation was shocked that Lincoln/Dealer wasn't taking care of the tire. Everyone (10-15 people) said they would not buy a Lincoln as a result of this and those that had a Lincoln would avoid Landmark. Then when I told him that I would let people know about my experience through reviews, Lincoln, and the media, Ed took back the claim to clean my car out (at first he offered). He offered no apology for his team's terrible workmanship. When my vehicle was finally ready to pick up, when I arrived, no one greeted me. No one went through the things they did or did not fix. It took 10 minutes for someone to point me to the cashier and that was it. No follow up call either. Then I discovered that I believe they did not put the seat frame on properly as it is showing the metal pieces underneath (other Lincoln owners on a forum aren't seeing the same issue--and my passenger seat isn't quite as bad but was also likely installed incorrectly by Phil Long Lincoln). I also discovered that they broke the snap for the access panel in the back of the driver seat. So it is hanging loose. I also found they scratched the soft material on the back seat and left a lot of crumbs/etc in my car (I dropped my car off in pristine condition--it had been just detailed). I also found dead bugs in my car also. They also did not address my taillight that was loose--a problem I showed Shawn my service advisor. I spoke with the owner of the dealership who called me a liar and defended his dealership's poor customer service. He told me I would not be happy with the resolution of his dealership and ignored the rest of my emails. Other issues not addressed as a result of not doing a comparison/ride along: 1) smelling exhaust when in traffic at higher speeds. 2) Significant wind noise on the windshield--they claimed they checked it but the Standard Corsair loaner they gave me was quieter than my Nautilus. 3) Ride harshness. People claim this vehicle rides like a cloud, and we feel every bump, we are severely jostled by the vehicle as well when even going over smaller bumps or lower spots in the road. 4) Road noise coming in from around the doors--they claimed they replaced the door seals, but since I wasn't given a chance to compare to another Nautilus, I couldn't know again--but from previous test drives, the other vehicles were much quieter--and the loaner was as well. My experiences with Lincoln thus far has been the worst of all my vehicle experiences except Jeep (but its close). I have had Kia and Hyundai dealers treat me with better professionalism and excellence. My experiences with Lexus and Range Rover were immensely better than Lincoln. They are a true definition of luxury dealership (as their dealerships actually look luxurious-- Phil Long and Landmark look like a cheap 3rd party run down dealership). If Lincoln wants to compete in the luxury space and not be seen as a premium Ford (some Ford dealers are better than this) they need to improve their vehicle quality and most importantly their dealership and corporate customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2 Comments
LandMark Lincoln sets the standard for excellence!
byon 10/02/2023
If you want a good car buying experience with service both before and after the sell, look no further than Landmark Lincoln. I have bought a lot of cars over the years and its always a stressful experience. While searching for my new Lincoln, I reached out to a number of other dealers. Some did not respond, other gave me a quote and I never heard from them again, and some tried to sell me what I didn’t want. Well, I am glad that was the case because this was the best buying experience I have ever had, and I will be back in the future. Nicki found the vehicle I wanted, and managed the pricing, the trade estimate, financing and all my special requests before I ever stepped foot in the dealership. Once in the dealership every person I met generally cared that I was satisfied, and I have never been in and out of finance and on the road in such a short time. The dealership has followed up with me several times since the sell to be sure I was happy. Don’t go anywhere else, this is the place to go. I have never been so happy with a car deal, or a dealership. They are wonderful!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Car Purchase Experience Landmark Lincoln
byon 08/14/2023
Excellent. Lawrence Perez worked hard to close the sale on a 2023 Lincoln Nautilus. Mel Seloma provided excellent after sale care and training of the new machine. The Financial group was outstanding as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Landmark Lincoln is awesome
byon 07/24/2023
Excellent team, professionally, talented, thoughtful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Navigator
byon 02/25/2023
Extremely knowledgeable and helpful. Great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Landmark Lincoln
byon 02/02/2023
Efficient
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience and Vehicle
byon 10/21/2020
My overall experience with the dealership and specifically, our salesperson, Louis Yacovetta, was outstanding. When we came to pick up the vehicle (MKX Black Label) we were running a little late and by the time we were done, it was well past closing time. Nonetheless, Louis still took the time to walk through the vehicle with my wife and I, sharing his vast knowledge (and I do mean VAST) with us. We later found out that we made Louis late for a personal commitment but we could never tell. When we did finally leave, we felt like we got a good deal and a great car from a very knowledgeable and eager to please sales professional. Keep up the great work.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
M
byon 08/20/2018
Salesman , Mike Ferigne, was very professional and knowledgeable about the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Works fine
byon 08/03/2018
The part took longer to bring in than anticipated but all is well so far.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Review
byon 08/02/2018
The service department is excellent. Danen does an outstanding job of explaining the problem, giving you options and the techs complete the work on time and budget! - George
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great service
byon 12/17/2016
I brought my MKZ in because of a slow leak in my tire. The service team member inspected it and found a nail. He repaired the hole and did a recommended check up on my car without being asked. This was all done in a very timely manor, which is very important to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy Customer for a Second Time
byon 09/13/2016
David Cunningham did an excellent job of being very patient with us and helping us find the right vehicle. Thanks, David! Just took delivery of our new MKX yesterday and are very happy with the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Lincoln MKZ Service
byon 08/26/2016
My experience was excellent, as always. They are so helpful and knowledgeable in answering any questions or concerns you might have. Super friendly, make you feel right at home and very important to Lincoln. The entire staff is great and Bob is extra special!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
As close to perfect as it gets
byon 08/17/2016
Such a painless car buying experience. We even had a trade in. They went above and beyond to make sure we were absolutely satisfied with everything! They even drove to Durango to pick up our car at midnight and delivered it to us at 3am, to ensure we'd have it to move our son to college in the morning! Red carpet treatment from start to finish!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New car
byon 07/16/2016
They were all what they said they were very helpful knowledgeable took vey good care of us explained every thing we're very courteous still called after purchase
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
. Won't go anywhere else
byon 01/06/2016
I have a Ford dealership that is much closer for service..I drive the extra miles to Landmark. Service managers go above and beyond to accommodate. Vehicle is done when they say it will be at a reasonable price. Can't ask for more..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Work done properly after parts delay.
byon 01/04/2016
Had an "service engine" light come on. After considerable investigation the problem was diagnosed and corrected. The repair was delayed by a lack of the right part. However, I was given a very nice loaner vehicle and the repair seems to have solved the problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Place!
byon 01/01/2016
Brought in our 2007 MKX for what I thought would be major transmission issues. Landmark updated the software in the systems, runs like new. Nice people, friendly, knowledgeable service tech. Better than the place where we originally bought the car several years ago.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Efficient routine service by appointment.
byon 12/23/2015
Routine service on our Mercry Milan hibrid was handled efficiently by appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service as expected!
byon 12/20/2015
Everyone that I came in contact with was courteous and helpful. My service was completed timely and my vehicle was clean.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Experience The Lincoln Way at Colorado’s Lincoln Sales Leader, Landmark Lincoln. *Based on 2017 Dealer Ranking for Lincoln Division Retail Sales Report. Experience Lincoln Black Label, Our Ultimate Expression of Design and Personal Service at Colorado’s Lincoln Black Label Sales Leader, Landmark Lincoln. *Based on 2017 Dealer Ranking for Lincoln Black Label Retail Sales Report
Landmark Lincoln is the only locally-owned, stand-alone Lincoln luxury automobile dealership in Colorado. Our dealership heritage dates back to 1919, and our current owners have been associated with Lincoln for over 30 years. Unlike most corporate-owned auto dealerships, our staff is very stable - many of whom have been here for 30+ years and several of whom are second-generation employees - so you can have confidence in their expertise to help you with your unique automotive needs in a professional, courteous, no-pressure manner.
1 Comments