Groove Ford

by Cathryngo on 09/07/2015

Charlie made this buying experience great! I bought two cars for two teens and left with a smile on my face!

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by coloradocool on 08/23/2015

I had selected the model and color that I wanted, but could not find anywhere else in the metro area. Groove had the exact car that I wanted, provided me with detailed pricing information before I visited, adjusted the rebates without any further negotiation, and paid a fair price for my trade. I was very impressed with their willingness to work with me. I was annoyed that the whole process took too long, as there was only one sales manager on site, so the wait to get an answer was too long. If Groove can reduce the time necessary to negotiate the deal, they would be a five-star dealer. In any event, it is worth visiting this dealership.

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by silverybleu on 01/17/2014

I have never been fond of dealerships but I cannot recommend this dealership more! I went in there knowing exactly what car I wanted and exactly how much I was willing to pay. I walked out of there 3 hours later with the car I wanted and with the payment I wanted and not one dime more!! I was treated with the utmost respect, every single question I asked was answered and then some and my salesman called me a couple days later to check in to make certain I was loving my new car..which I was and still am!!!! If you want to have a great buying experience you must go to Groove Ford. Dave is the Sales Manager and Michael was my salesman..you must ask for them!! Thank you Groove Ford!!

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by kclawre on 12/28/2012

In June of 2012 I took my college bound son to purchase a new 2012 Ford Fiesta from Groove Ford in Centennial, Colorado. After much haggling we came to a price I was comfortable paying and assured that the taxes my son was paying for in cash were low enough that he could pay them. I told them he had just under $1000 in down payment money to cover taxes and fees. The total taxes per the finance department came to $815 and we were asked to write a check for $825 (unsure disparity in contract amount vs paid amount). I was teaching my son not to finance taxes and registration fees so this is why our down payment was only the tax/registration amount. We left happy with Groove Ford and had planned to return to them in the fall to purchase a new 2013 Focus. I thought I was doing a good thing starting my son with a lifetime of Ford vehicles as I have done. About 3 weeks later my son took the car to get plates at the Registry and was told Groove Ford hadn’t sent a complete check for all the taxes due. I then called my salesman Alec whom later called me back saying that Groove Ford would take care of the mix-up and apologized. I was asked if I filled out the satisfaction survey with Ford yet for this transaction and explained I would soon. I felt like he was asking me because they were about to do what I deemed was the right thing for an error on their part. During the original sales pitch the sales team brought me a pre-filled in satisfaction form and said that filling one out with anything except exceptional is unsatisfactory for them. Groove Ford eventually paid the taxes because I received a letter from the Registry telling me I could pick up plates. After receiving the plates, I filled out the satisfaction survey with Ford giving Groove the glowing review they asked for and I thought they deserved after picking up the cost for their own clerical error. At this point I still thought that it was accidently omitted from my contract. Several weeks after that I received a letter from Groove stating I owed them the $473.37 for the tax they paid the state. This tax is apparently a city tax for the town of Parker and was omitted from my contract. They have tried telling me the address they used during our negotiations was different from the address on my contract, but I never provided them an address other than the one on my contract. At this point, it started clicking that they purposely left if off the contract to close the sale, knowing that the legal wording on the back of the sales contract would allow them to collect the tax well after I was unable to return the car. This address error lie is a completely fabricated excuse because they needed my address on the credit application I filled out in their office, had the same address on my driver’s license they photocopied that night and is the address on the actual sales contract they gave me that night. I find it very hard to believe a dealership that is less than 10 miles from Parker would be unaware of the city tax. I TRULY believe they omitted the tax knowing I would’ve negotiated the price lower to cover the cost or walked away from buying the car. I believe they purposely lied to me and waited to collect the tax from me until after I filled out the Ford satisfaction survey.

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