North County Ford
Customer Reviews of North County Ford
HORRIBLE!!! DO NOT do any business with them. Cheaters and Liars.
byon 10/11/2016
DO NOT BUY OR DO ANY BUSINESS WITH THIS DEALERSHIP. HORRIBLE, HORRIBLE, TERRIBLE, A DISGRACE TO THE COMPANY, Ford Motors Company !!!!! I bought a Ford Explorer 2014 Certified Pre-Owned (CPO), From North County Vista Ford in December of 2015. At first, like always, it seems like you are dealing with a serious and respectful dealer. Unfortunately, the reality could not be more different from that first impression. I bought this car âOnlineâ. We dealt with Trevor Martin, supposedly the Online Sales Manager. He was very nice during the purchase, and then after we started having issues with the car he never responded any calls, and instead we were sent to deal with one of the Sales Managers, Abraham (I do not know his last name, but there is only two SM and he is one of them). He was extremely rude and condescending from the very beginning. Absolutely HORRIBLE and TERRIBLE service from this man. The car was driven after they told us it was going to be towed, one the many lies they told us. (These miles were not credited, or anything. They told us it was going to be towed, and to our surprise it was driven) to my home in Woodland Hills, CA. We thought we were getting a great deal for our family car. BUT NOOOO. ABSOLUTELY NO!!!!! 1 hour after we received the car we drove it to the groceries store, and the Driverâs Door opened on its own, and it was terrifying. The doorâs handle was broken and the latch was stock on open. We tried closing it, but bounced right back, absolutely terrible and terrifying. Then after we inspected the car there were multiple things that were broken, and we fell under the assumption that buying a CPO car was the best option/deal for our finances and our family. THEY DID NOT FIX ANYTHING. THEY LIE AND DO NOT CARE WHERE, HOW, OR TO WHOM. COMPLETELY DISHONEST. We contacted Trevor via text message immediately sending him pictures of the damage, and his response was âI will contact my manager to see what can be done.â What can be done? The only thing that they shouldâve done was to resolve our very dangerous issue. Absolutely, reprehensible and irresponsible actions from North County Ford. Also, it took 3 month for North County Ford to file/do the proper paper work with the DMV for the vehicleâs registration and transfer. Terrible and completely irresponsible and unprofessional customer service. These unprofessional and irresponsible actions from North County Ford have had such repercussions that we are still having issues and we continue to deal with the DMV regarding this issue. This has been the worst experience I have had with any dealership in my life. I have contacted Ford and I truly hope they take the appropriate measures regarding this dealership. TERRIBLE AND HORRIBLE. Stay away, take your money somewhere else where you will be treated with respect, gratitude, and professionally. STAY AWAY AND DO NOT GO THERE FOR ANYTHING. CHECK THE OTHER REVIEWS. IT IS NOT A LIE, THEY ARE ABSOLUTELY HORRIBLE. [non-permissible content removed].
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Ford Focus ST
byon 07/08/2016
Very good customer service and very helpful. Salesperson got back to my online quote very quickly and supplied all the information needed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Had a great Experience
byon 06/23/2016
The sale people and staff where great and experience. Received a very good deal
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service, Great People
byon 05/29/2016
My experience at North County Ford is a pleasant one. I purchased my first brand new vehicle (2016 Ford Mustang) from Aaron who was extremely patient during my decision making process. I was able to drive my new vehicle home the very same day as well. I would also like to thank Karl, the Finance Manager, for putting forth the effort to get me the very best loan possible. If you are looking for a Ford, North County Ford is the place go.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Sales Experience Ever
byon 05/27/2016
We've been to North County Ford before, and came back because we knew we could count on superior service. We were not disappointed! Nick helped us through the entire process, and was extremely knowledgeable about our different options. We were very pleased with our choice of dealership and car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great sales people.
byon 05/26/2016
Great sales people. Great Customer service. Just a great overal experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bought my new F150
byon 05/17/2016
North county ford got us in and out quickly. Very satisfied!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great place
byon 05/16/2016
aron was great. I just came in because I had a check engine light on my vehicle. He took the time to find the vehicle that I needed. He explained all the features to me and showed how it would improve my life, even though I'm 92 and my life is almost over. Aaron made me feel like I was family, he is a great asset to Ford and I bet he will be running a store years to come
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied, Except for
byon 05/14/2016
poor follow-up after sale. I was pleased with the sales process, but felt as if bringing the car back with existing scratches, as they said I should, was not well received by the dealership. A group of employees gathered around and talked quietly among themselves about what needed to be done (or should be done?) to my car, leaving me out of the conversation on purpose, until they had discussed it and the paint guy approached me with his solutions. Very strange and didn't engender my trust. Also kept leaving out one of the 3 scratches I wanted fixed so that I had to keep bringing their attention to each one before they would try to finish up the conversation; as if they were hoping to get away with fixing as few things as possible. And this after selling me the 5 yr/60,000 bumper to bumper warranty. Makes you wanna go Hmmm?
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great atmosphere, friendly salespeople.
byon 05/13/2016
I enjoyed the friendly atmosphere here. My father in law and my wife both got their cars here, and both times it was very easy to work with the sales people and the financing people. I was a little nervous because I had never bought a car before, but they fixed me up with an EXCELLENT car for me and my family. 10/10, HIGHLY recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service, Hard Working.
byon 02/15/2016
Very professional and worked extremely well as a team. I appreciate the excellent care I received before, during and after the process of buying a car during a stressful time in my life. Responsive to my time constraints, helpful and patient with all my questions, everyone went the extra mile! These guys really do deserve a special thanks and recognition for outstanding customer service! Paulette M.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Experience
byon 02/01/2016
Everyone was a pleasure to speak with and very helpful. and continue to be helpful after the purchase. Making sure if I have questions or issues to please contact them with anything I need.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford Focus Purchase
byon 01/21/2016
I purchased a 2013 Ford Focus and I couldn't be any happier with the help and information I was given on the vehicle. Eddie and Castle were the two associates that helped me through the whole process. Eddie especially stayed with me through the whole process and made me feel welcomed. Even though I was there for many many hours because of my bank going back and forth with the conditions of my loan that had to be met. Both salesmen never seemed annoyed or bothered to help me and make sure I was satisfied with my purchase and the whole process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
awesome staff
byon 01/13/2016
ours salesman had only our best interest in mind. i told him what i was looking for and he made it happen
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Great dealership
byon 01/05/2016
Jonathan and Jesus were very helpful and accommodating to not only me, but my 3 year old son as well. They were very punctual and professional, without being pushy. Both employees made sure my needs were met and that I was completely happy when I left in my brand new Ford fusion. I will definetely recommend this dealership to my friends and will return to this location when it's time for a trade in.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
North County Ford is the top dealer in San Diego
byon 01/05/2016
Working with Jonathan casselman was a pleasure you made the whole process go so easily and did everything you could earn my business
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Best Ford Dealership in North County San Diego!
byon 01/03/2016
2016 Ford Mustang Ecoboost. The sales department took good care of us from the moment we arrived till we drove off with the new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and no pressure
byon 12/31/2015
When I arrived, I was greeted by Brandon, who was extremely pleasant. I told him what I was looking for, (a Ford Escape Titanium). he showed me a few and then asked Josh to help him. Soon Zachary Morris can to help. i know Brandon was fairly new, but supper pleasant to work with. Zachary found a car for me on your lot but it didn't have exactly what i wanted, so he employed a person to do a search for one. They found one in San Clemente and did a trade. The finance portion of the paperwork was very smooth. Mike explained everything thoroughly, and made some good recommendations. The whole process was smooth and pleasant, no pressure at all. You have a very good crew working there. When i took possession of the car, Zachary explained all of the features. It was great working with all of these people. Thank You, Sharon Olson
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Leased car
byon 12/11/2015
The Sales and Finance Representatives were very informative, respectful, professional, and patient! We went in trying to sell our car and get into a lease - and they did exactly that - The lease was affordable and they gave me a great price on my car! Will definitely go back !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Car Buying Experience
byon 12/10/2015
North County Ford truly made the entire car buying experience a memorable and positive one for me. From Sales to Finance, they make you feel like one of their family and maintain full transparency throughout the entire process. I'm so happy with my new Ford Fusion!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience! Will definitely come back for more.
byon 12/07/2015
Purchased an Expedition EL Platinum 4x4. Staff was hard-working, friendly, and helpful. I'm satisfied with the experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments