Customer Reviews of AutoNation Honda Valencia
Sanjay Gupta
byon 04/12/2024
Sanjay was an absolutely amazing connection at Honda. His help was so appreciated.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Keeping an old Honda running like new.
byon 04/17/2024
2013 Accord nearing 180K miles. Doing the maintenance on schedule keeps car running great. Prompt and courteous service. Never pushed to do any unnecessary repairs, just the priorities as they come up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sanjay Gupta
byon 04/12/2024
Sanjay was an absolutely amazing connection at Honda. His help was so appreciated.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Valencia Auto Nation- Yesenia
byon 04/10/2024
She's a great sales rep. Helped us through the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car purchase
byon 04/09/2024
I had a great experience at auto nation. Abel worked well to get me in the rebate I wanted to be in without extending the terms. He was patient and had great customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 04/05/2024
Great service as always. Will continue to bring my CRV for maintenance for years to come. Thanks!
I'm disappointed!
byon 03/28/2024
On March 20 at 2:30pm, I went to Autonation HONDA for my oil change service. Everything went well and the service coordinator, Isaah was prompt, courteous and professionally friendly. After about an hour, my car was ready. I drove the car home and everything seemed ok. I hardly drive so most of the time, the car is parked in the garage. Monday, I left to do errands and smelled oil inside the car. Wednesday, my husband and I drove to do errands and he too, smelled the oil. We checked the pavement where the car was parked, NO oil leaks! My husband opened th hood and there was the problem!!! The oil cap was not placed and oil spilled around the oil container. The cap was just sitting on the side of the car. We checked the oil Guage and true enough, oil decreased by a substantial amount. This was only my 3rd time to visit the service department. All the other 2 occasions were very satisfactory! I I'll call the service department today, Thursday, March 28, to express my disappointment during my last visit. I hope this never happens again! In the future, the Service Coordinator should probably check the vehicle first before releasing it to the customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
2 Comments
The maximum stars - 10
byon 03/09/2024
Sanjay was the greatest, very helpful, eager to please, knowledgeable and accommodating. Loved working with him. Made the experience very pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 02/21/2024
Very satisfied. Great customer service. Gave great advise and answered all my questions thoroughly. Catered to all my needs. Thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Leased my new 2024 Honda Accord EX!
byon 02/16/2024
Bryan Gelfand was a huge help in getting the car I wanted at an affordable price! He was well informative about the car features and made sure I understood them. He also made sure I understood the offer options to choose from rather than pressure me to make a sale.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very pleased with the Car & Sales Experience
byon 02/13/2024
We found AutoNation Honda in Valencia from the Internet and their website showed that they had exactly what we wanted online at their dealership. We called and made an appointment for the next morning (since we knew exactly what we wanted to buy), They had the car up front waiting for us when we got there for our appointment. The sales experience was pleasant and the salesman we dealt with, "Sedrik", was friendly and seemed very knowledgeable (he and was able to answer all of our questions we had during the test drive, and the very few he couldn't, he found an answer for us quickly when we got back to the dealer lot). He also said to feel call if we had any other questions afterwards and followed up several days after to make sure everything was good and answer any questions that might have come up after we'd had the car a little while. Both my wife and I test drove it which confirmed our decision that this was the car for us. The negotiation and finance paperwork took a fair while, but not unlike any other experience (and definitely not any worse) than I've had with a car purchase. Ultimately I believe we got a good deal on the car. "Chris" on the finance side was very thorough and walked us through the paperwork process making sure that we understood everything and explained anything we didn't. My wife drove off the lot smiling ear to ear in our new 2024 HRV. They seem to be committed to making sure that there customers are satisfied with their vehicle purchases, even after you've bought your car and left. Based on this experience I'm sure we'll look to AutoNation Honda again for our next car when the time comes.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
No negotiation required
byon 02/07/2024
I wrote an e-mail to them, told them the exact car I was looking for, the out the door price I was willing to pay, what I had for a trade in and a request for the numbers in writing. Boom, done, no phone calls, went and got the car. Clearly the best car buying experience ever
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Dealer!
byon 02/04/2024
It’s been 8 years since we bought a new car and things have definitely changed. We were looking for a 2024 Honda Pilot and I was looking online for the color and model I wanted. Valencia Honda had it so I reached out and Jake B from sales got back to me. He was such a nice guy and they have no hassle pricing with minimal dealer add-ons. We decided to go ahead and pick it up and Jake B from sales and Johnny from finance helped us throughout the whole process. Overall a great experience! Thanks for the new car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 02/01/2024
I have taken my car here twice since moving to Valencia. I have had a good experience both times. The service advisers are very nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Service
byon 01/31/2024
My car service at Autonation was exceptional thanks to Andres Maravilla making the check in process and overall experience pleasant and easy. I did not feel taken advantage of like other car dealerships, Andres was straight to the point and honest. Will be bringing back my car for services in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Krilanovich
byon 01/14/2024
Very good from all at the dealership. The sales person Abel Valencia did a great job and spending plenty of time with us and informative about the car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lost and found
byon 12/20/2023
Christian helped me find the vehicle I wanted!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Honest and careful repair work.
byon 12/02/2023
Careful inspection with pictures to show exactly what the issues are. No charge if parts aren't available to carry out the repair. Full explanation of why certain adjustments (valves in our case) and parts are needed before the suggested time if the vehicle has heavier than normal use, which was our case. Explanation of why genuine Honda suggested parts are best and longer lasting. We had another shop change our spark plugs for instance and they were worn out and causing misfires at 1/2 the recommended change time. In this market of lower priced aftermarket parts, it may be no bargain at all and is best to stick with Honda parts.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 12/01/2023
Excellent service from beginning to end. Appreciate the detailed photos of issues caught during inspection. Also like that the car was returned washed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change service
byon 11/30/2023
Professional staff.Always have my car serviced in Honda Valencia and always very satisfied with their service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Me
byon 11/30/2023
Plus service. Very attentive and provided my concerns
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Service Always!
byon 11/24/2023
Honda Auto Nation Valencia provides such great service and customer service every time I have taken my vehicle. I especially want to thank Thomas. He went above and beyond to make sure to provide a ride back home for me after dropping off my vehicle there. He provided a detailed diagnostic with pictures and descriptions which made it easier to know exactly what was wrong with it. He was also honest and upfront from the start. Thank you Thomas! Keep up the great job everyone! You all are very much appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments