Customer Reviews of AutoNation Ford Torrance
Best Car buying experience.
byon 03/14/2024
Everyone I dealt with from the time of ordering my Bronco to delivery was very friendly and helpful. They were upfront and honest and did not play the games other dealers do.
Ford Autonation - Audi
byon 03/30/2024
I enjoyed working with the dealership. Sales was great and dealing with the Finance manager was a pleasant experience. Waiting now for parts to come in to complete the Due Bill.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Car buying experience.
byon 03/14/2024
Everyone I dealt with from the time of ordering my Bronco to delivery was very friendly and helpful. They were upfront and honest and did not play the games other dealers do.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great online buying experience
byon 03/11/2024
AutoNation was quick to respond to my online inquiry and we worked out a great price on a new vehicle over the phone. Chris Ledezma was especially helpful in getting the deal put together for me. When I showed up at the dealership the buying process was easy and everyone was very helpful with that.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very fast
byon 02/02/2024
I inquired at night and still got a call from a sales rep to answer any questions about the vehicle I was interested in. She told me she will work on getting me a deal the following morning. She did just that. Within 2 hours I was approved for the car I inquired about and test driving it. About two hours later I was driving it home. Very quick service there. I met a ton of great people who cared about my experience. They checked in on me frequently. My car had some minor damages but they told me to bring it back to be fixed. I was told updates about my car frequently and when it would be ready. They fixed it and it’s beautiful. They even fixed the other minors that I didn’t point out to them. Above and beyond. I’m very satisfied and thankful that I inquired that night.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
routine oil change
byon 12/15/2023
the service was performed in a reasonable amount of time. during the courtesy inspection the mechanic identified 2 items that he brought to my attention via email, that I will need to correct soon.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Professional team
byon 11/20/2023
Professional service advisors and technicians. They explain and prepare detailed documents.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good vibes
byon 11/16/2023
Walked in with open arms felt like family as soon as I walked in. Marcus is a great sales person. He did the numbers everyone was happy and I walked out with my new Ford explore. ST thank you AutoNation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
jesse cincero
byon 11/14/2023
Jesse has been our service- tech for longer than I can remember. He is knowledgeable, helpful and kind He goes above and beyond to accommodate our needs!! Thank You Jesse
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good as Usual
byon 11/04/2023
Good service, quick and easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Annual Service - 2017 Corvette C7 Grand Sport
byon 10/27/2023
First service under extended warranty from AutoNation Ford, Torrance, CA. Very pleased with Service Representative Thomas Noone who had the C7 serviced within 2 hours! Fast service. Thank You Tom! Only disappointment is that GM Specifies Mobil 1 SAE 5W-30 Synthetic Oil that meets Dexos 1 specification (Dexos 1 is a "GM thing" and is said to be a superior oil to regular Synthetics). Motorcraft Synthetic Oil does not have Dexos 1 approval. Therefore, I brought 10qts of the aforementioned Mobil 1 and had them install that (my dime, $63). This noted, I don't blame AutoNation Ford. I blew it!!! I should not have purchased or allowed myself to be "encouraged" by the Finance Department to purchase a 4yr Service Warranty from them. Ford is not set-up to service a C7 Corvette with the right fluids, parts, etc. I am concerned about this over the next 3.5 years. Clearly I would have been better served purchasing the service warranty from GM / Chevrolet dealership. I assumed the warranty would be honored by GM. Apparently not. An expensive lesson.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 10/26/2023
I can always depend on automation to keep me safe on the road. Staff in the sales and maintenance are very honest and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Randy Ramos is an excellent service tech to work with!
byon 10/24/2023
I have owned many fords and my only disappointment was fords service centers. Recently, I moved to the Palos Verdes area and took my truck in for service at the Ford Torrance/ Auto nation center. I have been pleasantly surprised with the level of customer service provided by the team. Ask for service tech Randy Ramos when you arrive, he is excellent to work with, great communication and knowledgable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Assistance on maintenance
byon 10/23/2023
Professional, pleasant and helpful in answering additional questions about certain car issues.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Retiree, Marine Science
byon 10/16/2023
Our 2006 Hybrid Escape sounded an alarm and displayed a command to pull over safely. The engine shut down two seconds later. The engine would not crank until 15 minutes had past. After getting a service appointment, we dropped the car off. After eight days of testing, it was determined the hybrid battery system was overheating from a clogged pollen filter and insufficient refrigerant in the air conditioning loop that helps cool the hybrid battery. Both items were corrected for a cost effective price.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Incredible experience
byon 10/05/2023
Chris and Leo did an excellent job in helping me getting my new F-150 truck. I would definitely recommend them to my family and friends. Thank you Chris and Leo for making the process possible.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First service
byon 09/28/2023
It was a great experience. It was easy scheduling the service appt with Tom. He is professional, friendly and competent. I called after my car was ready because I had forgotten to tell him one wiper wasn’t working and within a few minutes my car had a new wiper, just like that. Awesome!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good service department
byon 09/23/2023
I took my car in for an oil change in the morning and got my car back before lunch. Surprise to see that the service department washed and vacuum my car. My service advisor, Jesse was really knowledgeabe and helpfu! Good job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford Maverick XL Hybrid
byon 09/22/2023
Sales department at AutoNation Ford Torrance were exemplary. Got exactly what I was looking for at the price promised. Ford finance was not helpful. Strongly suggest you have financial resources established ahead of time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer Satisfaction
byon 09/22/2023
We recently purchased a 2023 Ford Bronco Sport ( Big Bend ) from AutoNation in Torrance and after driving it off the lot we had realized an issue with the tires. After calling/texting the dealership , a response came back from a General Manager ( Danielle ) that she would do all she can to take care of the issue. She went out of her way during time at work and personal time to make sure everything was to our satisfaction as a customer including the scheduling , the vehicle loan , and the service department. I do NOT do reviews , but this was necessary !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best deals
byon 09/20/2023
As soon as I walked in I was greeted by the salesperson. I had an appointment with Steven Loza. He is definitely the best salesman! He was able to get me approved with a payment in my budget for the 2024 Mustang Gt. He is very knowledgeable and kind.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Oil Change
byon 09/16/2023
I needed an oil change and a couple other things to service my car. Kathy was super helpful and she was more then willing to beyond her position. I highly recommend coming here, I was really happy with how everything went.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments