Customer Reviews of AutoNation Acura South Bay
Great experience at Acura South Bay
byon 05/01/2024
I inquired on line about the RDX that I was interested in. John Shea answered promptly and put me in contact with his sales manager, Jennifer. She responded quickly answering my questions and getting all the information. A couple days later I met with John and bought my new 2024 Acura RDX. Everyone I dealt with from John, Jennifer and the Finance Department were professional and made the process very easy.
Great experience at Acura South Bay
byon 05/01/2024
I inquired on line about the RDX that I was interested in. John Shea answered promptly and put me in contact with his sales manager, Jennifer. She responded quickly answering my questions and getting all the information. A couple days later I met with John and bought my new 2024 Acura RDX. Everyone I dealt with from John, Jennifer and the Finance Department were professional and made the process very easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Easy buying experience
byon 04/11/2024
During my recent visit to Acura of South Bay, I had the pleasure of being assisted by Jason Padilla, whose helpful and friendly demeanor instilled confidence in my purchase. The finance managers exhibited professionalism without resorting to undue persuasion, and the dealership's extensive inventory facilitated my acquisition of a certified pre-owned Acura TLX with an excellent warranty. With a perfect rating of 10/10, I wholeheartedly recommend Acura of South Bay to anyone in search of an Acura. Their knowledgeable staff, transparent pricing, and corporate ownership without dealer markups ensure a positive buying experience. My sincere thanks to Anthony and the entire team for their outstanding service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience!
byon 04/11/2024
Min was an amazing salesman! Made the process so smooth! Excellent customer service too! Eric in finance is also great! I was extremely happy with my visit and I love my MDX!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales Process
byon 04/10/2024
I really liked the no hassle sales process, I knew the price of the car before I arrived and determined it was the right car for the price I was willing to pay. Done deal!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
ACURA MDX 2024
byon 03/27/2024
The sale was going smoothly, convenient, and honestly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Maverick lariat purchase
byon 03/01/2024
Very easy, pleasant, no hard sell to contend with
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mrs. Francine Davey
byon 02/26/2024
I've been coming to this Acura dealer since 2011. They are professional, have a lot of integrity and get the work done. I highly recommend especially Kelly Gilbertson.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2024 Acura TLX Purchase
byon 02/19/2024
Great sales experience with John Shea. Thorough overview of car features upon delivery.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AWESOME buying experience!!!!
byon 01/11/2024
We purchased a preowned vehicle from the dealership and was met with a very very positive experience. Our salesman - Chaz - was amazing!!! I would highly recommend this dealership for their attention and care of the customer and their very competitive pricing!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
ACURA RDX SERVICE
byon 12/13/2023
Worked with Steve Ravaglia for Service - always a great experience. Fast, efficient and honest! We have had about nine Acura's over the years and been pleased with Autonation Acura South Bay.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Service - Honest
byon 12/12/2023
My experience AutoNation Acura in Torrance first started off with the mandatory recall, and since I was there I wanted to fix a broken door lock. I was first told that there were no loaner cars and you had to reserve at least six weeks in advance to get a loaner car so I wasn’t very happy at first. I started walking back home which was about 11 miles away. Not even thinking about asking for a shuttle or Uber services. After a few miles (7.3) I called up a friend to pick me up as I was a bit tired now. As soon as I got home I got a phone call to come back to the dealer. Yes, I called the same friend to take me back to the dealer and that they couldn’t explain over the phone and that they would have a loaner for me. Once I got to the dealer, Steven my service advisor Informed me that while they were fixing the door somehow, they shorted/took-out my multi-view camera system and he assured me that that’s not a problem I came in with and that he was even upset that this even happened. He now then proceeded to tell me that they’re going to keep the cart for a few days and now a loaner was available. I was Kept informed at all time with any new changes. The next day I was told to keep the loaner for a few more days as they needed to calibrate the system a bit further. They ended up changing my camera system, of course at no charge. I was quite surprised how honest my service advisor Steven (Autonation Acura) was again, he clearly repeated "My vehicle" did not come in with that issue, So at this point my possible rating went from 3 stars to five stars for such a honest behavior towards an Acura owner as my self. I would definitely bring my car again - they were a bit pricey for repairing the door locks but well worth the end result. Thank you. Fernando
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
B12 Service
byon 12/10/2023
Conducted B12 service, service center provided rides (went back home and service center for picking up vehicle, very satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Damaged Lock Resolved
byon 12/09/2023
Recently someone broke into my car and the lock on the driver’s door needed to be replaced. The damaged lock launched an issue that was draining my battery. Very frustrating! I took my car to another AAA shop first and they failed to resolve the mystery battery draining. So I headed to Torrance AutoNation Acura where the problem was diagnosed pretty quickly. The repair was completed, new lock was rekeyed to match old lock so that I need just one key. Steve was really helpful and kept me posted about cost and timeline. I think the cost of the repair was reasonable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 12/07/2023
My service appointment was great. I was quickly checked in. The service work was completed at the time promised and they even took care of a problem related to a service bulletin that I wasn't aware of. You can always count on South Bay Acura.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
As Usual, Good Service
byon 12/04/2023
I always feel that I get good service from Auto Nation Acura. I enjoy driving my Acura; the service I receive here helps me keep my car in tip-top shape.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Acura Service
byon 11/16/2023
The service department at Acura is great. Very organized and responsive. I worked with Alberto and he was very helpful and knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2024 MDX Purchase
byon 11/07/2023
Great experience everyone listened and made the process easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent dealer!!
byon 10/31/2023
Annie who helped me with my purchase is what all salesmen should model themselves after. By being honest and kind and an amazing adaptive listener, she got me the deal I was looking for and took the whole dreaded buying experience away. She went above and beyond and because of her and the team I will def be going back and recommending you all to EVERYONE!! Annie thank you again!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hassle Free
byon 10/20/2023
I was not expecting to purchase a car the day I went to Acura I just saw the Integra on the street and thought it was beautiful wanted to see it closer. When I got there the price was fair and my sales rep was super knowledgeable and helpful everything was so easy I left with the car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer Service
byon 10/13/2023
Car was in for update on oil and general maintenance Steve always treats me like a king
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 09/26/2023
Great customer service! Nathan communicated wait times and all the issues with my acura. I felt comfortable knowing my car was in good hands.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments