Temecula Valley Toyota
Customer Reviews of Temecula Valley Toyota
Cole was amazing
byon 12/30/2023
If buying a car make sure to ask for Cole and if for any reason you ever have an issue contact the GM Ryan Brown he’ll make things right I would turn other direction if Carl is helping you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service Advisor
byon 02/24/2024
Shah was a great help throughout the servicing of my car. He was clear and helpful at check-in, he connected with me throughout the day and helped me get checked out and on the road. Thanks for having very professional and caring team members.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding service
byon 02/24/2024
Toyota of TEMECULA Valley never disappoints. Steve in service provided excellent customer service. The appointment was on time, and my car was delivered as promised. Thank you.!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cole was amazing
byon 12/30/2023
If buying a car make sure to ask for Cole and if for any reason you ever have an issue contact the GM Ryan Brown he’ll make things right I would turn other direction if Carl is helping you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
No upsell!!
byon 10/20/2023
This was the first time I went to have my car serviced and there was no one trying to sell me more or try to add more service than I wanted. It was so much more comfortable and relaxing to have the dealer service my car and Rylan was very kind and professional to top it off!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Maintenance
byon 10/15/2023
Had a 2:50 appointment but did not get it out as promised. Got a txt about 20 minutes later saying they were behind because five technicians had called off. No problem though.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Above and Beyond
byon 08/10/2023
Alex went above and beyond to take care of me and my car. It was a routine car service; everything checked out beautifully, and the car was given back to me nearly 45 minutes earlier than the estimated end time. I couldn’t ask for more than that!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always great service
byon 07/28/2023
Alonna did an amazing job with being as informative as possible and was on top of any little detail regarding my service appointment. Very transparent and professional. Look forward to the next service!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
All Good
byon 07/24/2023
Shah did a wonderful job helping me on Friday 7/21/2023, he answered all my questions and he kept in contact with me about what was being done and what needed to be done with my vehicle, I really enjoyed my visit there. 😀
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great customer service
byon 06/16/2023
My service advisor -Emilio Garcia -was very friendly and courteous
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best dealer service I’ve ever had!
byon 06/02/2023
My service advisor was Alex and not only was he super informative and friendly, he didn’t try to up charge me at all. Due to the fact I had to wait a couple extra minutes he gave me a discount on my oil change. He also gave me some no nonsense advice regarding OEM vs aftermarket brake pads. I was ready to buy high performance brake pads to reduce dust and he reminded me that they ride harder and it’s hard to tell when high performance brake pads are getting worn. Saved me some serious money 👍
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Correction to my previous review.
byon 04/18/2023
I’d like to take the time and say that the dealer went ahead and made things right with their advertising and is constantly looking to improve their customer experience. If I could delete or adjust my previous review, I’d gladly do so.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
False Advertising
byon 04/14/2023
On Sunday, 04/09/23 I visited the car dealership website where I saw an advertised vehicle for $41,662. The listing was on the dealer's website (https://www.tvtoyota.com), included photos, a VIN number, clear photos of the actual vehicle and a stock number. I went though the pricing process of the vehicle and received a total online price of $46,052.43, after applying $3,645.43 in taxes and $745.00 in fees. I proceeded to the dealership where I asked about the vehicle by stock number and VIN. They advised the vehicle was still available and proceeded to show it to me. They also proceeded to tell me the vehicle was approximately $15,000.00 more than the advertised online price. They explained that they installed a lift on the vehicle along with wheels, tires and an alarm. I requested they sell the vehicle at the online advertised price, exactly how it is advertised and pictured in the photos. Please keep in mind that the photos online used to advertise the vehicle represented an already lifted vehicle with the rim and tire package, already installed(close up photos of the rim and tires included in the add). I have clear documentation of all of this. My desired resolution is for Toyota to sell me the vehicle, or a new one comparable to include the lift, wheel and tire package for the $41,662 advertised price. As of the date of this review, that exact vehicle is still advertised as available on their website.
Easiest purchase yet!
byon 03/11/2023
Jonathan did a great job, from test drive to pick up and paperwork the next day. Fast and easy purchase. Love my Rav 4!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Professional
byon 03/08/2023
Mathew, kept me up to date about my car being serviced and gave me options on repairs/replacement of parts. Great job Mathew 👍
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best service
byon 01/20/2023
Matthew was great and very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My Toyota
byon 08/10/2022
Lance Bautista was great, went over everything throughly. We alway get great service here. No issues
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service advisor Shaw clearly explained what services I needed.
byon 08/02/2022
Service advisor Shaw is fully knowledgeable of his job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome service
byon 06/08/2022
As always, I don’t get disappointed with Toyota’s customer service. Service rep was professional in all aspects . Sean was our service advisor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Service Great Service Advisor
byon 05/25/2022
David V. was my service advisor, he's been with TV Toyota for a while, and he is straight up with you when it comes to your vehicle. No nonsense kind of guy and he'll work with you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ruben
byon 05/14/2022
My 2011 Rav4 is still in great shape, even tho I haven’t been consistent with bringing it in for maintenance, so once the warning light came on, I high-tailed it in. Ruben was my service rep and explained what was going to be needed and altho it was $$, it was still cheaper than what I expected due to my negligence! Everyone who helped me was nice, courteous and friendly! My only wish was that (as they used to) they would have washed my car, or at least the windshield… Oh well….
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Markups galore
byon 03/23/2022
Expect to pay egregious markups on popular models. Of all of the dealerships on Ynez street, this dealership by far has the worst markups. They’ll put off-road tires on a two wheel drive truck, and sell it for $10k-20k more and advertise it as “off-road ready”.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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