Sonora Chrysler Dodge Jeep Ram

by CLM0001 on 03/14/2017

We went in to sell a car, we were told the person we needed to speak to would arrive at 2:00--we arrived at noon--so we decided to take some time and come back. At 2:00 we were told he would be in the next day. So we called in the morning and left a message, waited an hour, called again and spoke briefly to Juan, who told me he would call me back. Waited another 45 minutes, called again, were told he would call back. Finally after another hour called very irate, there was obviously nothing the poor guy who answered the phone could do but I vocalized how upset we were with the poor customer service. We actually called the person we worked with the day before and lo and behold we finally got a call back telling them they didn't want to buy the car (didn't matter at this point we never would have sold it to them), after I voiced my frustration and concern to him he didn't care one bit, so I hung up on him. But here is the kicker, he immediately called back so he could then hang up on me, that was PRICELESS. I feel sorry for them, they won't be in business long.

Read more