Long Beach BMW
Customer Reviews of Long Beach BMW
Customer-Centric Focused & Overall WOW Experience
byon 05/02/2024
I couldn’t be more grateful to Ivan for all his help in finalizing the purchase of my BMW. He was professional, courteous, kind, friendly, and knowledgeable throughout our interaction. Just his energy alone—it gave me a sense of calmness. You can see that he’s a caring person with a drive to deliver exceptional service. I would highly recommend him to anyone looking into purchasing a vehicle. I would definitely return to Long Beach BMW to get assistance from Ivan again. I was also lucky to receive help from Matthew in the finance department. He was so friendly, supportive, thorough, and all around a nice person. What a team! Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Used car
byon 05/02/2024
I had a good experience at BMW Long Beach. I purchased a used suv and there were several problems with the vehicle. They fixed one of the problems but the others were on me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Customer-Centric Focused & Overall WOW Experience
byon 05/02/2024
I couldn’t be more grateful to Ivan for all his help in finalizing the purchase of my BMW. He was professional, courteous, kind, friendly, and knowledgeable throughout our interaction. Just his energy alone—it gave me a sense of calmness. You can see that he’s a caring person with a drive to deliver exceptional service. I would highly recommend him to anyone looking into purchasing a vehicle. I would definitely return to Long Beach BMW to get assistance from Ivan again. I was also lucky to receive help from Matthew in the finance department. He was so friendly, supportive, thorough, and all around a nice person. What a team! Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Really did a great job!
byon 04/29/2024
Tim was awesome. Got a M2 from the dealership and Tim helped me throughout the entire process. Made it super easy and also got back to me very quickly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales review
byon 04/27/2024
All was very accommodating. Pik was very helpful and would recommend to others
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Perfect Buying experience!
byon 04/03/2024
Just bought a Bmw X3, no fuss, no games, treated like a King. Everyone was helpful, couldn't ask for more.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Team
byon 03/30/2024
I knew what I wanted when I arrived. I appreciated that no one there was super pushy from the time I pulled up to the lot like some other dealers I've visited who try to up sale you on a more expensive car to try to get a larger commission.. I feel like we were in and out so fast. Being in a dealership for hours on end can become irritating. Pik and Sam were great. They were very transparent when i asked questions and an overall awesome team to work with. 👏 thanks for making my car buying experience a great one. I'd most definitely recommend them at Long Beach BMW.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 03/25/2024
My salesman Wael Elassal was great!!!He was very knowledgeable and accommodating! I would highly recommend him to friends and family who are buying a car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick and Easy Pre-Owned Purchase
byon 03/16/2024
From beginning to end my purchase of the pre-owned vehicle was seamless from Long Beach BMW. Andy (Sales) was fantastic, had the car ready for me at the time I was scheduled to meet him, answered all my questions, and had the financing department get the majority of my paperwork together ahead of time so I wasn’t there for hours. Sam (Financing) was also stellar. Great sense of humor and made sure everything was ready for me to sign. Highly recommend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
X4 purchase
byon 03/13/2024
No pressure, friendly staff, relatively quick in and out
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
21 330i
byon 03/10/2024
Our experience here at Long Beach BMW was great l. Pik our Salesman was very knowledgeable about the car n answered all our questions we had much appreciated. Matt sealed the deal for us was great as well 👍 thank very much to both gentlemen
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bait and Switch
byon 02/04/2019
2nd time this dealership has deceived. I was looking for an i3 and noticed a 'great deal' on Edmunds. I called LB BMW to ensure they had the car. Went over in 30 minutes and it was 'sold.' The next week, saw another ad on Edmunds - and called the sales person and asked why she hadn't contacted me about the great deal. She said she didn't realize the car was ready but to come on in... I did - and it was "sold" again. Seriously - they are so bad.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Dishonest Dealership
byon 10/24/2018
This is a horrible dealership. We purchased a 2015 320i BMW a couple of months ago for my son. He was recently rear-ended and the other insurance company took 100% responsibility. I approached them about a diminished value settlement as the car is not worth as much without a clean CarFax. The insurance company declined our request showing us that this vehicle was in a previous accident in 2015 and sent paperwork to prove it. I passed this on to the dealership and Theo, their General Sales Manager in an initial call but didn't return many calls or emails thereafter. He called to say today that the dealership and it's parent, Sonic Automotive isn't going to do anything as they had checked the CarFax and it was clean and they (in their opinion) aren't responsible for anything beyond the CarFax report. I pointed out that I'm stuck in the middle with a diminished value vehicle that the insurance company won't cover because of the previous accident and a dealership who sold a damaged car that they presented as being accident-free and wasn't. Theo told me to feel free to sue them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Service Dept
byon 03/26/2017
They did everything they said they would do and my car is running exceptional. I am very happy.great job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 02/27/2017
Service provided was great and Anthony took good care of me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/12/2017
Easy to get an appointment, very nice and efficient. My car was done sooner than I thought. Great overall service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Routine service
byon 01/12/2017
went to LB BMW for routine service when Anthony (service advisor) noticed feathering on front tires. He recommended an alignment which was also performed. He also noticed some rim damage after the repairs and said it will be corrected at next service since he believed the scratch happened during the alignment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 01/05/2017
My service advisor was great! My service was completed on time and my car was super clean.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car service
byon 01/03/2017
Alex did an amazing job on making sure my car was taken car of. He was even able to get it done before the promised date which I really appreciated. Great customer service! I will be back!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2nd service for 228i @ LB BMW
byon 12/16/2016
Scheduling the appointment for my customary 2nd service was nice and easy. I arrived earlier than my scheduled appointment and it wasn't a problem - check in was efficient & my car was serviced in a timely fashion as expected. When I dropped off my car I informed my service advisor (Bryan Morgan) that my TPM kept going off & he indicated the technicians would take a look at it, as well as my tire pressure. He also informed me that my car was flagged for a "technical campaign - convertible", which would be taken care of as well during my service. When my car was ready to go the checkout process was also nice & easy. However, no one actually spoke to me about the work done on my car. I should've checked my receipt before leaving the dealer but didn't and when I got home I noticed there was a note on the receipt that the technical campaign was not completed because there were no available parts. It would've been nice if someone actually spoke about this to me in case I had any questions & it would've been nice to also know the time frame that the part would be available to complete the repairs! Lastly, my tire pressure still does NOT meet the minimum PSI required set forth for the model of my car. I've serviced my car here before and was very satisfied. I would not say the same about my 2nd experience & I would definitely consider taking my car to another dealer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Good Service
byon 12/07/2016
Although the wait was longer but Mr Alex Viray made sure that my car is getting all the needed service to keep it running at its best!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
thank goodness for your genuine intrest in helping me
byon 11/21/2016
had water hit the electrical box -which killed my car.. the boys were SO HELPFUL.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments