North Bay Ford Lincoln
Customer Reviews of North Bay Ford Lincoln
They go the extra mile!
byon 01/13/2023
Can't say enough about the team of folks at North Bay Ford. Buying a car can be a difficult process, and some dealerships can also make it an 'up-sell' series of pitches from the get go. North Bay Ford worked with us and guided us through the process in a clear and pressureless way, going the extra mile to give us good, clear information, including to keep us informed and to work through our questions. Would definitely recommend North Bay Ford if your in the market for a car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Pleased!
byon 08/01/2023
After having several disappointing service experiences with our original dealer, we found North Bay Ford. So far only two visits but they have been convenient and trustworthy. The only bad thing was that on the last visit for a 20K service, they ran about 30 minutes past what we expected. No biggy but missed a matinee that I had promised my wife.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Not service
byon 05/17/2023
Asked for maintenance service, heater and air service and possible rodent detection. Basic service was change of oil and tire rotation, did not check engine air filter which was clogged when I pulled it, said heater core was partially blocked and older hoses, offered no remedy. Engine coolant was almost none existent which I filled. They did tie rods and wheel bearings which seem ok. Would rather walk than have these guys work on my truck. There is no service in the service department. I purchased this vehicle and several other from this dealership and had my service done. No more .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
They go the extra mile!
byon 01/13/2023
Can't say enough about the team of folks at North Bay Ford. Buying a car can be a difficult process, and some dealerships can also make it an 'up-sell' series of pitches from the get go. North Bay Ford worked with us and guided us through the process in a clear and pressureless way, going the extra mile to give us good, clear information, including to keep us informed and to work through our questions. Would definitely recommend North Bay Ford if your in the market for a car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent, ethical, transparent and friendly
byon 09/19/2022
We bought a 2022 Ford F150 Lightning from North Bay Ford, and we could not be more pleased with the dealership's service. Excellent communication every step of the way, honored all commitments (including that there was no ADM on the purchase); completely fair and transparent. Everyone we met there was a gem, too. We strongly recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Customer
byon 06/03/2022
Wonderful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service at North Bay Ford
byon 10/11/2021
As always, I was very pleased with the 80,000 mile servicing I received for my MKX at North Bay Ford. The manager was very attentive and the mechanic did a great job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2020 Ford Explorer
byon 01/18/2021
We located our 2020 Ford Explorer on line. Negotiated on line and by telephone with the internet specialist at the dealership. Came to a mutually satisfying agreement and signed all documents which were sent overnight. Later, we drove to the dealership, took a test drive and finalized the deal. It worked out quite well for us! We didn’t spend too much time at the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buyer
byon 04/04/2019
Cannot say enough about Mikes team especially sales rep Mrs Robinson. She is way more than just a sales person! The next vehicle I buy will be through her.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Pleasant to Work With
byon 03/10/2019
The people at North Bay a Ford were very friendly' helpful and efficient.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wiper switch repair
byon 03/07/2019
Prompt and efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fair & Honest
byon 01/06/2009
I have been taking in my 2001 F-150 to this dealer for the past seven years and I have found them to be always fair and honest with scheduled maintenance. We did have an issue just prior to 50,000 miles, the check engine light came on and when I thought I was on the hook for a new sensor, they came back with the news that one of my valves was burned and needed a $2,000 valve job. I was upset and ended up calling Ford. I was taken completely off guard by the telephone representative, she listened politely to my tale of woe, asked a few questions, put me on hold and in a few minutes told me to go back the the dealer. She insisted that I speak to the Service Manager. In calling the Service Manager, she informed me that the dealership and Ford were willing to pick up 75% of the repair cost with my outlay only being $500.00. I did not have extended warranty coverage beyond the 3 years, 36,000 miles original factory warranty and I thought this was a great deal. Maybe the valve should not of burned but for years I was using the least expensive off brand of gasoline in town. I figured I got what I paid for, a bad batch of gas. This dealer called me when they were having a sale on tires and offered me a price lower than Costco. Since I already have driven almost 75,000 miles on the first set, I thought it was a good time to take them up on their offer. They offer convenient shuttle service to and from their service department for daily servicing on the pickup and paid for a two day rental for my new Escape Hybrid (a mystery squeak now banished). I am no spring chicken and I have gone through a considerable set of new cars / dealers over the years. Over all I would give this dealership a very high score.
- Recommend this dealer? Yes
beware. STAY AWAY..
byon 08/20/2008
These guys are the worse.. IF you want a problem with servicing your vehicle then this is the place to go. My van came out in worse shape then when it went it and they charged top dollar to damage my van and would not admit quilt or do anything about it. Long story but my advice as a ford owner is to stay away!!! [violative content deleted]
- Recommend this dealer? No
