Lexus of Marin
Customer Reviews of Lexus of Marin
Compra
by 05/02/2024
onFue una experiencia muy linda la persona que me ayudó en la compra de mi auto es cristian un exente servicio
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Compra
by 05/02/2024
onFue una experiencia muy linda la persona que me ayudó en la compra de mi auto es cristian un exente servicio
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Exceptional Service
by 04/26/2024
onBest service I have been given at a dealership around San Francisco. Lark was very knowledgeable, honest, and treated me like family. He helped me out throughout the trade-in process and made sure I was good to go before leaving the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Stephen
by 04/19/2024
onHe is good. Provided me enough and updated info which helped me make the decision. And good service to send the car to me directly which saved me a lot of time. Pretty willing to introduce Stephen if my friend wants to buy Lexus in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales Experience
by 04/03/2024
onMy salesman was very attentive to my needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Professional and friendly.
by 03/29/2024
onBought a used Hyundai Elantra. Worked with Lake. Friendly and helpful. Car I was interested in had a potential buyer, but it fell through. Lake called me and I was the owner less than 2 hours later. Car was extremely well detailed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Car Buying Experience!!
by 03/23/2024
onThis was, BY FAR, the best car buying experience I’ve ever had! It was a seamless process and the team I worked with, Rae, Michelle, and Brandon were all awesome. They were fast, friendly, and knowledgeable. They answered all my questions and ensured everything went smoothly. I was able to complete everything online and over a few texts and phone calls. I spent less than 20 minutes at the dealership to sign paperwork when I arrived to pick up my vehicle. They washed the car and it had a full tank of gas! Couldn’t have asked for a better transaction. Highly recommend Lexus of Marin!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best car buying experience
by 03/08/2024
onLexus of Marin was an awesome experience for me. The staff was friendly and the car buyer experience was seamless and straight forward. The car I chose was cleaned and delivered in a timely manner. I highly recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Daniel Deng changed my perspective on salesmen
by 01/16/2024
onI needed to sell my 10-year-old sports car. And Daniel helped me every step of the way. He was straightforward, forthright, answered all of my questions, without that typical dealership, psychological nonsense, and even drove me home. I know that he didn’t make a huge commission, and yet he was as professional as he had just sold the most expensive car a lot. I would absolutely buy a car from this van and recommend him so highly to anyone and everyone in the market.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
Lexus Rx 500h
by 01/06/2024
onWe were lucky to have Tony Abizeid as a knowledgeable and patient sales representative. We walked the Lexus of Marin car lot and compared the models of interest. That day we bought our new car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2013 Lexus RX350
by 11/23/2016
onTony, the sales person was knowledgeable and answered all our concerns about the used vehicle. After the sale, he continued with excellent service by explaining some of the nuances in operating and storing the electronic data. He also emphasized his availability to us if we had questions in the future which was very reassuring.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
by 10/17/2016
onAlways a pleasure servicing my car at Lexus of Marin. Courteous and efficient staff, ease of obtaining a loaner when needed and a clean car inside and out when it's done!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent customer service and value!
by 10/13/2016
onI worked with Will Morris from Lexus of Marin; it was the BEST car buying experience I ever could have imagined. Will worked to find me to car I wanted, in my price range, and was extremely knowledgeable and helpful. I highly recommend to anyone looking for excellent customer service and a great value.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lexus of Marin
by 09/30/2016
onThe service department is always courteous, trustworthy and sensitive to customer needs
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
My Lexus Ls 460L
by 09/23/2016
onWhat a great buying experience this dealership has given me, special thanks to Joseph he is the best.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ok. It is a Lexus.
by 08/29/2016
onMy newly purchased used private party Lexus is a wonderfully reliable machine. According to the dashboard message the car required service, which I thought meant an oil change. However, a minor service is checking the fluids and rotating the tires for $116.00 and an hour and a half wait time. Wow. This is a bit steep and I found that I can explore maintenance options, but it is a Lexus and I enjoy the luxury.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Lexus repair
by 08/11/2016
onFrom the first call the people at Lexus were incredibly helpful. I had to get my car towed in because there was a problem with leaking oil. They had me a loaner car within minutes. They always have fresh coffee and pastries in their lobby, so even if you have to wait, you can enjoy yourself. All the salespeople and service people were beyond accommodating and explained everything Extremely well. I wouldn't take my car anywhere else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent!
by 07/12/2016
onExcellent from the beginning to the end! Every employee we encountered was extremely helpful and polite. Five stars! Top rating!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Adequate, prompt service
by 07/02/2016
onLen Temple at Lexus of Marin does a great job of dealing efficiently and capably with a service appt and does it in a pleasant approachable manner. I will continue to take my Lexus there to be serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
by 07/01/2016
onThe sale person is very friendly (William Morris). He does not steer us to buy anything that we didn't want. He answers and take the time to explains the features and functionality not the vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Prompt and great service
by 06/28/2016
onIt's convenient for me to go to Lexus of Marin, it's on the way to work which is also within their Shuttle Services. I was a drive-up for this service and was still able to get on their docket. Team is friendly and efficient, their lounge has WiFi and is well-stocked. While you pay more the perks are nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service. Went the extra mile for quality service
by 06/25/2016
onWe recently brought our Lexus in for a repair in the service department. Our service advisor Len Temple was absoultely terrific. He researched our problem and found that it was related to a recall a few years ago and put the wheels in motion to get the problem taken care of. He made all the arrangements and set us up with a loaner very quickly. Everyone that we dealt with at that dealership was friendly, knowledgable, and really a pleasure to deal with. We received our car back clean with a topped off tank of fuel. Its nice to do business with a company that prides itself in customer service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments