Lexus of Marin
Customer Reviews of Lexus of Marin
A+
byon 05/04/2024
I’ve been a Lexus customer since 2007. I’ve purchased from multiple dealerships in CA. William helped me out and was extremely professional and easy to work with. He was and is extremely responsive. I feel Lexus customer service at the dealership level has gone down significantly over the years but my experience with William and Marin Lexus has restored my faith in the Lexus experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Needed a New Vehicle Stat
byon 05/08/2024
First time buying a vehicle since supply chain issues broke new car production and caused chaos in used car prices. I didn’t want to buy a car until these issues were resolved, however, my old car had other plans. I did my homework and eventually found the exact vehicle I was looking for (RX450h F-Sport) located at Lexus of Marin. The person I spoke to on the phone was the same person I worked with once I decided to test drive the vehicle. Michelle was very nice and helpful. She explained in detail the vehicle’s features and added options to me and did a thorough walkthrough of the vehicle. She also worked with me to address a couple of issues. All the paperwork was expedited and completed in a timely manner. Everyone was very pleasant at this dealership. The only downside to this transaction was there was no negotiation on the price. It was a take it or leave it proposition. After spending nearly a week looking for this specific model and only finding a handful to choose from I pretty much had to pay asking price. Love the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A+
byon 05/04/2024
I’ve been a Lexus customer since 2007. I’ve purchased from multiple dealerships in CA. William helped me out and was extremely professional and easy to work with. He was and is extremely responsive. I feel Lexus customer service at the dealership level has gone down significantly over the years but my experience with William and Marin Lexus has restored my faith in the Lexus experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
Compra
byon 05/02/2024
Fue una experiencia muy linda la persona que me ayudó en la compra de mi auto es cristian un exente servicio
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Service
byon 04/26/2024
Best service I have been given at a dealership around San Francisco. Lark was very knowledgeable, honest, and treated me like family. He helped me out throughout the trade-in process and made sure I was good to go before leaving the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Stephen
byon 04/19/2024
He is good. Provided me enough and updated info which helped me make the decision. And good service to send the car to me directly which saved me a lot of time. Pretty willing to introduce Stephen if my friend wants to buy Lexus in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales Experience
byon 04/03/2024
My salesman was very attentive to my needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Professional and friendly.
byon 03/29/2024
Bought a used Hyundai Elantra. Worked with Lake. Friendly and helpful. Car I was interested in had a potential buyer, but it fell through. Lake called me and I was the owner less than 2 hours later. Car was extremely well detailed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Car Buying Experience!!
byon 03/23/2024
This was, BY FAR, the best car buying experience I’ve ever had! It was a seamless process and the team I worked with, Rae, Michelle, and Brandon were all awesome. They were fast, friendly, and knowledgeable. They answered all my questions and ensured everything went smoothly. I was able to complete everything online and over a few texts and phone calls. I spent less than 20 minutes at the dealership to sign paperwork when I arrived to pick up my vehicle. They washed the car and it had a full tank of gas! Couldn’t have asked for a better transaction. Highly recommend Lexus of Marin!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best car buying experience
byon 03/08/2024
Lexus of Marin was an awesome experience for me. The staff was friendly and the car buyer experience was seamless and straight forward. The car I chose was cleaned and delivered in a timely manner. I highly recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Daniel Deng changed my perspective on salesmen
byon 01/16/2024
I needed to sell my 10-year-old sports car. And Daniel helped me every step of the way. He was straightforward, forthright, answered all of my questions, without that typical dealership, psychological nonsense, and even drove me home. I know that he didn’t make a huge commission, and yet he was as professional as he had just sold the most expensive car a lot. I would absolutely buy a car from this van and recommend him so highly to anyone and everyone in the market.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
Lexus Rx 500h
byon 01/06/2024
We were lucky to have Tony Abizeid as a knowledgeable and patient sales representative. We walked the Lexus of Marin car lot and compared the models of interest. That day we bought our new car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2013 Lexus RX350
byon 11/23/2016
Tony, the sales person was knowledgeable and answered all our concerns about the used vehicle. After the sale, he continued with excellent service by explaining some of the nuances in operating and storing the electronic data. He also emphasized his availability to us if we had questions in the future which was very reassuring.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 10/17/2016
Always a pleasure servicing my car at Lexus of Marin. Courteous and efficient staff, ease of obtaining a loaner when needed and a clean car inside and out when it's done!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent customer service and value!
byon 10/13/2016
I worked with Will Morris from Lexus of Marin; it was the BEST car buying experience I ever could have imagined. Will worked to find me to car I wanted, in my price range, and was extremely knowledgeable and helpful. I highly recommend to anyone looking for excellent customer service and a great value.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lexus of Marin
byon 09/30/2016
The service department is always courteous, trustworthy and sensitive to customer needs
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
My Lexus Ls 460L
byon 09/23/2016
What a great buying experience this dealership has given me, special thanks to Joseph he is the best.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ok. It is a Lexus.
byon 08/29/2016
My newly purchased used private party Lexus is a wonderfully reliable machine. According to the dashboard message the car required service, which I thought meant an oil change. However, a minor service is checking the fluids and rotating the tires for $116.00 and an hour and a half wait time. Wow. This is a bit steep and I found that I can explore maintenance options, but it is a Lexus and I enjoy the luxury.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Lexus repair
byon 08/11/2016
From the first call the people at Lexus were incredibly helpful. I had to get my car towed in because there was a problem with leaking oil. They had me a loaner car within minutes. They always have fresh coffee and pastries in their lobby, so even if you have to wait, you can enjoy yourself. All the salespeople and service people were beyond accommodating and explained everything Extremely well. I wouldn't take my car anywhere else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent!
byon 07/12/2016
Excellent from the beginning to the end! Every employee we encountered was extremely helpful and polite. Five stars! Top rating!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Adequate, prompt service
byon 07/02/2016
Len Temple at Lexus of Marin does a great job of dealing efficiently and capably with a service appt and does it in a pleasant approachable manner. I will continue to take my Lexus there to be serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 07/01/2016
The sale person is very friendly (William Morris). He does not steer us to buy anything that we didn't want. He answers and take the time to explains the features and functionality not the vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments