Normandin Chrysler Dodge Jeep Ram
Customer Reviews of Normandin Chrysler Dodge Jeep Ram
FANTASTIC experience!!!
byon 03/24/2016
I seriously wish I could give them 10 stars because it's well deserved! I have been looking for an SUV for several months to get me out of a 2007 Nissan Altima. The issue I had was an upside down auto loan of $7080.00 on the Altima, fair credit and only $1000.00 to put down. I'm sure you can tell from that scenario that dealers didn't want to deal with me or the ones that did wanted more money down and a very high monthly payment. Last week I almost purchased a Ford Escape from Frontier Ford on Stevens Creek but the salesman came back to me with a very high monthly payment and interest rate. He also said I needed to put more money this. Mind you this was after sitting there for 3 hours going back and forth being told they can "make this happen." What really sent me over the edge was when I told the salesman I can't afford the monthly payment; he said "You make great money so you can afford it." I literally got up and walked out the door. So I went online and started my search over for an SUV and came across the cutest 2016 Jeep Cherokee Sport. I fell in love with it. I sent an email inquiry for it and received a response within minutes from Scott Langton. I emailed him about my situation and asked if he thought they would be able to get me into the SUV I wanted. He asked me to come in so they could appraise my car and we would go from there. I went in last night after work with honestly not very high hopes due to my resent experience with other local dealers and as soon as I sat down I knew he was the guy that was going to make it happen. He actually went over my entire situation on paper and explained to me how the SUV I want has great incentives which helps with my current cars negative equity. He also went on the payment calculator and showed me different monthly payments based on different amounts financed and the interest rate. He really took the time to educate me which no one else has ever done. He also asked me how much I could afford on a monthly payment and if there was any wiggle room or if it was a hard number. He said he would make sure he stuck to what I said was a comfortable payment. After filling out my credit app Scott came to me and said "Great news, we can make this work!" After I said I approve the deal Scott took me to see my SUV and it was even better than I hoped for. During the test drive he was going over everything inside and showing me how everything worked. He even went through the Owner's Manual and highlighted some important information to read. Ounce the financing came through Scott turn me over to the finance rep Ben Zahra and thanks to his hard work and perseverance with the finance companies he got me a lower monthly payment and interest rate than they originally told me it would be. Ben jumped through hoops to get me the best deal to stay within the range I told them I could afford and the best thing is; 'they didn't ask for more money down to get it!' Ben was such a delight during the signing process and went over everything a signed in full detail. If I had a question he would explain the answer to me. My entire experience with Scott and Ben was the absolute GREATEST car buying experience I ever had. And at 45 years old I've bought a lot of cars. If you're looking for a new car PLEASE go to Scott at Normandin. I realize they have some negative reviews that people are entitled to review but my experience was AMAZING and I know yours would be too!!! Thank you Scott & Ben, I love my new Cherokee and it's all due to you two!!! Your new lifelong customer, Lisa
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Easy to buy
byon 05/10/2013
Probably the most relaxed atmosphere to purchase a car. We didn't experience high pressure tactics. The salespeople were courteous and knowledgeable. They let you do your homework.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Unethical Dealership; Stay Away
byon 06/10/2008
My mother, a loyal Chrysler customer for almost 30 years, had the misfortune of taking her car to Normandin Chrysler for a service estimate. After telling her it would cost $5000 to fix her current Chrysler LHS worth only $1500, Harry Singh sold my elderly mother a used, 6-cylinder SUV (Pacifica Touring) and told her that it was really a minivan with better mileage than her current LHS. In addition to these actual lies, Mr. Singh also had my mother sign away her rights to a three day cooling off period, just in case anything should anything go wrong with the vehicle. He also talked my mother into a $2300 extended warranty, gladly accepting my mother's payment of $24,000 in cash for the overpriced SUV. When I called Mr. Singh the next day to complain about a bill of $300 for the $5000 estimate for repairs on the LHS, he said he could not help me unless I talked my mother into selling Normandin Chrysler her LHS for $200. Mr. Singh took advantage of my elderly mother who made the mistake of going alone to this disreputable car lot. If Harry Singh or Normandin Chrysler had not been so unethical or ungracious they would have made a customer for life.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
