Customer Reviews of Capitol Hyundai San Jose
The Complete Guide to Your Perfect Dream Car
byon 09/04/2023
It offers a variety of features that other brands in its class cannot, and I am very satisfied with this. In particular, I am grateful to Amrit because he kindly explained it for a long time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The Complete Guide to Your Perfect Dream Car
byon 09/04/2023
It offers a variety of features that other brands in its class cannot, and I am very satisfied with this. In particular, I am grateful to Amrit because he kindly explained it for a long time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Seemed like good place to do business, but not really.
byon 08/10/2023
So the palisade I bought had paint damage on the roof. Took the car in and the car was there for over 3 weeks. When I got the car back inside was dirty, damage to the cup holder and the key fob, scratches on the back and wind noise coining from the cabin when going over 50 55 mph, not sure what they did. I was expecting them to take better care of the car especially after I spent almost 60k at this dealership. STAY AWAY FROM THIS PLACE. Now I have to spend more money to get all that fixed. I live almost 2 hrs away so hard for me keep going in there and wasting my day, I’ve already drove down there 4 times after buying the car to fix these issues. JUST HORRIBLE.
- Recommend this dealer? No
sales person who has good manner with honest attitude do the business
byon 05/29/2023
we did test other brands new cars before we went to this dealership, we just want to do a test drive at beginning, but after conversation with Tommy Tran, he had a good manner/friendly with very rare honest attitude doing business. we trust his recommendation. he had so much patience to answer the questions and showed us the important procedure that we need to know.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent service! recomend it
byon 05/11/2023
Very prompt and accomodating. No hassle processing and detailed explanation on every component of the transaction. My sales representative Johnny Gonzales, Nguyen Tran and Dave Gil handled the transaction promptly and provided multiple options wherever possible. I give special recommendation to Johnny for his excellent service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Impressive experience
byon 04/18/2023
I was in the market for an electric car for my daily commute and reached out to several dealerships in the Bay Area. Fremont Hyundai stood out for their exceptional buying experience. The sales representative was extremely kind and helped me book and arrange a test drive without any pressure. After the test drive, she explained the different buying options, such as cash vs. lease, and patiently answered all my questions. She even helped me navigate the complicated rebate programs for EVs at the federal and state levels, which was incredibly helpful in finding the right strategy to get the best deal. The entire buying process went smoothly, and when I mentioned that I was hoping to pick up the car on another day since I drove a different car to the dealership, the sales representative even arranged for delivery beyond my expectations. I highly recommend Fremont Hyundai to anyone who is considering buying or leasing a car. Their customer service is exceptional, and I will definitely recommend them to my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The G80, a very fine automobile
byon 06/12/2022
Buying the G80 at Stevens Creek Hyundai was a pleasant experience. Lou Cabrera is knowledgeable and ideal to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
very good
byon 05/29/2022
Effective communication. comprehensive help.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Hyundai Ioniq 5 SEL
byon 03/14/2022
Great experience with AJ Ballerini and Capitol Hyundai generally. This car is impossible to find. I'd asked AJ earlier in the day to put me on a waitlist for it; a buyer didn't take delivery of one and later that evening AJ notified me immediately. I met him first thing the next day, loved the car, and purchased it. Capitol paid me more for my trade-in than Carvana, CarMax, and KBB, too. They made everything relatively quick and easy and I'm now the happy owner of a new Ioniq 5. Thank you AJ!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience to purchase my car!
byon 02/01/2022
I purchased my car in January 2022 when there was a chip shortage and low inventory and the team at Hyundai was flexible and accommodating with my requests. Overall it was a great experience and I would recommend this dealership. It was my very first car purchase and everybody was very helpful and patient with me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 10/01/2021
I recommend Capitol Hyundai if you are looking for excellent service (and a great vehicle). First of all, it’s impressive that I immediately received friendly texts and e-mails from Marcus Watkins at Capitol Hyundai, after submitting my request online. While I also received greetings from one other location, I decided to go with Capitol mostly because I felt a positive vibe about them, although living not too from from this dealership was definitely a plus. It took me a day to make up my mind (due to budget concerns), before I called and was greeted by Casey Weber, who offered me a test drive, since Marcus wasn’t available for a few days. The Tucson SE that I was interested in was already waiting for me. When I told him that I was not sure about the color, Casey offered to drive the other cars over, so I could have a better look before making a decision on which one I really wanted to test drive. He showed the SE’s important features before I drove it. And he also made sure the Tucson was cleaned and had a full tank of gas, when I decided to buy. It was just a matter of financing, and finance manager Ninous Chamaki helped me secure a pretty decent deal. Overall, it was a good experience, and I feel very confident about my purchase, thanks to Casey, Marcus, Ninous, and the rest of the team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service by Sales manager - John Nava
byon 06/16/2021
We got a good deal from John for Ioniq lease, The end to end process. was very smooth and short, the best leasing experience so far! 5 stars to John for such an excellent service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
leasing a car
byon 06/01/2021
Cody is awesome and very helpful. He works diligently for customers. I am very satisfied his professional service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Sonata
byon 03/23/2021
My wife and I have been looking fir a new vehicle for quite awhile. We tried all types of imports and domestics. We finally settled on Hyundai. We liked the features and price point. We couldn’t find what we wanted in Modesto so we found a Sonata with just 1500 miles on it one year old! Capital Hyundai and Cody Blanchard were very knowledgeable and helpful. They gave us 30 minutes to test drive and explained all the bells and whistles on the car. The next day had many questions and the answers were given fast and accurate ty everyone
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A deal I could not say no to!
byon 02/01/2021
I researched the Pallisade Calligraphy and knew it was perfect for our needs. I submitted a search through Edmunds.com and quickly received an email from Marcus Watkins at Capitol Hyundai in San Jose. He was able to advise that this car would be arriving at their dealership within a week. Perfect! We continued our communications through to the appointment time to pick up our vehicle as we we’re traveling from another city. Marcus was very friendly and knew the car in every detail. He facilitated the process to the end, which involved setting up our phone through blue tooth. We appreciated the efforts of Marcus to secure our deal and get us on the road with our new Hyundai. It was easy working with the friendly staff at Capitol Hyundai San Jose, we would recommend that you consider them for your next car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Superb service, stressless experience.
byon 12/09/2020
Zander Darwish walked us through the entire process effortlessly and professionally. It was the most stressless experience we have ever had with a car dealership. We are over the top with our 2020 Sonata-hybrid!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sam was amazing!
byon 11/03/2020
Sam was so knowledgeable on our new Hyundai! He was very professional and friendly. He followed all the safety protocols during quarantine too. Billy, Jason, and Adam were also fantastic. Unfortunately, other sales staff were not following safety protocols by not wearing their mask inside. Hopefully they will in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience!
byon 09/07/2020
Would highly recommend purchasing your next vehicle fro AJ and the sales staff at Capitol Hyundai in San Jose. They were interested in making a fair deal and once it was agreed to, they honored it. They were friendly, reasonable and made the buying experience pleasurable . I will absolutely work with them for my next auto purchase!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Sales Team
byon 07/05/2020
We ended up purchasing Elantra 2020 Value edition and the entire team was great in terms of helping us plan with the best deals as well as seamless paper work in few hours time. We ended up driving the car back home the same day.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Certified Pre-Owned is a sham
byon 05/27/2018
I bought a Certified Pre-Owned (CPO) Veloster, thinking I could trust Hyndai Certified Pre-Owned program. I wanted a quick transaction I could trust without stress or losing time from work. I bought it the night I showed up...I know, stupid...but it was CPO !!! Within the first week, as washing, driving in the rain, etc: A) The front tire are worn to the treadware indicators (2/32 inch), with the rears at 4/32, but Hyundai CPO program states 5/32 minimum for all tires. B) The wheels are chewed up on the sides, and the only tire that had almost 5/32 of an inch of tread had gouges on the sidewall and chunks of rubber missing (noticed this the first day) C) The windshield wipers are in horrible condition, and leave multiple streaks. D) What else?...who knows.. Capital Hyundai's resolution for these items A) I have to wait two weeks while they determine if they will honor the Certified Pre-Owned Hyundai guarantee B) they have yet to respond C) I have to wait one year...they may consider changing them prior to that, but no earlier than half a year D) They won't perform a Certified Pre-Owned inspection to verify they didn't "overlook" anything else.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Horrible experience buying new car
byon 05/04/2018
Don't go here if you don't want to be mislead, disrespected and lied to. Long story short: I was lead to believe I was coming in to buy a car that was sold 5 days prior. And I only learned that the car was already sold upon arriving at the dealership, after having made a 50 mile trip out of my way (even though we kept in contact for the entire 5 days). Long story: I came in at 7pm on a Monday with the intention of buying a 2018 Elantra. We have agreed upon a price with the salesman John Nava beforehand, over the internet, but it took an additional 1.5 hours of negotiations with Gus, a sales manager who plays the really, really bad cop (btw, you've overdoing it a bit, Gus), just to get BACK to the agreed upon number with John. From 9 to about 11pm I was told to just sit there and wait for financing (there was literally one other customer at the dealership between two financial managers). Finally, at 11pm, in the financing office, I was offered to sign some document that did not contain any financing information, no APR or bank name, just the car+documents+tax prices. After asking which bank this is and the APR I was approved for, the financial lady told me that all the banks are now closed and they can't have me approved. I would have to take the car home and come back again tomorrow. I was very angry, since I live 50 miles away and don't have a car of my own to get back. At this point, it's a $60 uber ride home. I wasn't going to take this card blanche new car home without signing the PROPER documents first. After asking why I was made to wait this long if you knew that "the banks are closed", I got some bs from Jalil, the head finance manager, trying to convince me that everything is going to be fine and I should take the car home. The finance lady offered me a ride home, which I accepted. She went on to ask John to give me a ride home, and he got veeery angry. I said that I will come back to buy this car in two days, but much earlier in the day, but John was done talking to me at that point. I called my $60 uber ride home, while the financial manager Jalil offered to make a $60 discount on the car when I come back to buy it. A day later Jalil called me up to say that I've been approved by a bank and that everything is set. Two days later, on Wednesday, I am ready to head back to the dealership. I call Jalil with a few important questions before going, but he says he will call me back in 5. Three times. THREE times I had to call him over four hours just to be promised a callback. I ended up not going there because I didn't receive some very important answers. On Friday John Nava calls me to ask when I will be coming in to buy the car. I say I'm not sure exactly when, but next week for sure. He says GREAT! ... with a kind of "see ya never" tone... On Monday I get a cashier's check with a sizeable downpayment IN THE NAME OF THE DEALERSHIP (the dealership charges an additional $120 if you use a debit card for downpayment), ready to go get the car. I've also emailed John Nava with some final questions, just to make sure it's the same deal, but the quick to reply before man was now completely silent. Around noon I call John telling him that I will be there at 7pm and that I'd like Jalil to be there to finish our business (I wasn't going to let the $60 uber ride slide as a matter of principal). He says GREAT! Come on in, Jalil will be here. I decide to call Jalil as well, just to make sure, because I had a weird hunch about John not telling me something. I tell him that I AM COMING IN TODAY TO FINISH OUR BUSINESS. He naturally says he will "I'll call you back in 5", and, naturally, never does. At this point I still have no idea that the car I'm after is sold. I get on the train, and as I approach my final station, I get a call from Jalil at 6.30pm. He tells me two things: 1) my car was sold 5 days ago and 2) Jalil is headed to the Sharks game right now. Wow. That's awesome! At this point I decide between turning back or going there and ripping their heads off. I decided to still go and try and get the same deal. Nope. They weren't having it. The EXACT SAME CAR, but a few days "newer" was going for a grand+ more. John had a very smug look on his face when I came in. Nicely played John, nicely played. I walked out immediately. Very, very bitter aftertaste. I strongly discourage anyone from doing business with these dishonest and disrespectful people.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Horrible waste of time
byon 12/28/2016
12/27/2016 Today my son, his wife and I endured 3 hours of a classical "bait and switch" game at the Capitol Hyundai in San Jose, CA. We should have left at the first sign of trouble. That is on us. We are not experienced dealership customers. We speak with an accent and I believe our accent and foreign names were the reasons for this frustrating encounter. They didn't have the car we wanted (it was sold miraculously yesterday although it was still listed in the inventory today) but, fortunately, they had an older model for a "better price" that was printed out after a long struggle with computers and printers. We said we had a pre-approved loan and were ready to pay the quoted "better price" with a bank check. They decided to beat our bank's loan offer and 30 minutes later a new quote was printed that was $3000 more than the first one! They insisted that we "misread" the first document. The new one had a much higher APR than we got from our bank, there was a "downpayment" of $2500 added to the previously quoted price, and, by the way, the promised discounts were cancelled because we were "refusing their financing"!!!! They were cancelled on the quote for their financing offer!!! The salesman was constantly disappearing "to figure out stuff", lying, stalling, and trying to pressure us into a horrible deal. I keep thinking that, may be, my accent, or my blond hair made him think I was so stupid I could possibly buy that load of you know what??? My son and his wife kept their composure to the end but I have to admit that I lost it a bit. This was the most blatant and pathetic attempt of swindling I have ever witnessed. The sleazy and greedy salesmen from Capitol Hyundai in San Jose, CA are trying to intimidate and manipulate potential customers. Please do not expect them to honor any of their promises.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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