Car Pros Volkswagen Of San Bernardino
Customer Reviews of Car Pros Volkswagen Of San Bernardino
Deceit and Lying NOT a Good Sales Approach
byon 11/13/2019
Unfortunate when a company must resort to lying.... I had been talking with Anthony for the past few weeks about a CPO VW Tiguan. I was very specific about the condition of the car and asked about the history and car fax. Anthony and the Sales Manager said there was a clean car fax and great history of maintenance and the car was almost perfect. I drove over one hour to the dealership with my wife. When we got there and inspected the very dirty car, we found damage, fenders and bumpers had been removed, replaced and painted. We asked for the CarFax and saw a bad report of Damage. That is when the sales team and GSM continued to lie. All they had to do was tell the truth even when they were caught. It is unfortunate.... tell the truth and you will sell cars. If I could give Zero Stars I would..... I would have still bought the car if I was told the truth.. I am a fair man but hate being lied to... nice car... BAD SALES TECHNIQUE..
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Look no further
byon 01/20/2018
Scott Clark in Internet Sales is fabulous. He's a straight shooter and offers a very competitive deal right from the start. He's honest and will not try to upsell you or take advantage of you. He's patient and happy to explain anything and everything and answer all questions you may have. And he is great on follow-through, without being pushy like so many others. If you want to make a deal, and if you want to keep it simple and know you're getting a good price, look no further. Just get in touch with Scott.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Best car purchasing experience
byon 09/25/2017
I went into the dealership not expecting to drive out with a new car, but the customer service I experienced was too good to not purchase a car. I left very happy at how I was treated by the staff and my great deal they were able to give me. I will definitely recommend this dealership and Volkswagen to family and friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
