Kareem Auto Sales

by Kristin_C on 10/05/2017

Last November I purchased a used Dodge diesel from Kareem's. I was fairly happy with the deal though I felt I didn't quite get what I wanted on my trade-I trusted in the truck and in the integrity of the dealerships morals so I went for it. My truck held up for the first couple of months, then the rush of mechanical failures hit. I replaced the water pump, oxygen sensors, both batteries, alternator multiple blown out bulbs, and WIN module. Quite an extensive list for a truck that had just received a "thorough" inspection on a "superior" vehicle. Then, a few months ago, I rotated my tires and noticed in doing so that the tires KAREEMS had put on did not match the factory specifications to the truck. The PSI was well below what the heavy 3/4 ton truck required. I deflated the tires to their specs so as not to blow out or balloon them. Obviously because they were under inflated every TMPS on the rig then went haywire. Now-I know I purchased a used truck "As Is" however I was also sold a truck with "brand new tires" as advertised from Kareem's. One would think that a trustworthy dealership who prides themselves on integrity and honesty would be forthcoming with the fact that they put below grade tires on the truck. When I contacted them to ask what they would do to help mitigate the $1600 it would take me to replace my "brand new tires" with the APPROPRIATE new tires I would have to buy they dodged my calls repeatedly-finally coming back through text stating that they were not going to help reimburse the tires at all, and that I'm assuming that they knew the wrong tires were put on (by the tire shop they hired and paid to install them). Well-yes, I am assuming that considering that when they were filled to the tires maximum PSI it would have triggered the TMPS, which is why they then overfilled the tires 15 and 20 PSI OVER their maximum fill before selling it to me. Need I point out that overinflating tires past their maximum pressure will change how the vehicle handles, rides, steers and brakes. Under no circumstances should tires be overinflated. That will put the driver (ME) at risk of a blowout and will diminish the ability for me to control the truck. I am absolutely disgusted with this "world class customer service". I don't know what world you're from, but in my world, ignoring my calls, putting under rated tires on a heavy duty truck and not having the integrity to fix your mistake must be how you "drastically eliminate overhead" and is completely unacceptable. I will never buy another vehicle here again-nor will I recommend this joke of a dealership to anyone. Steer clear unless you want to pay for it later.

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