Customer Reviews of Moss Bros. Chrysler Dodge Jeep Ram Riverside
Great service
byon 04/19/2024
Really great service; Salesmen were really helpful and will help you find what you’re looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 04/19/2024
Really great service; Salesmen were really helpful and will help you find what you’re looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 02/23/2024
It's great to find a dealership that provides honest evaluation in a professional manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always great service
byon 10/29/2023
Regular service appointment- the staff at Moss go above and beyond for their customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best customer service from Jennifer
byon 10/16/2023
Jennifer did such a great job with me from the moment I called to set up the appointment. It’s so nice to have women in the field helping other women! Definitely makes me feel more comfortable! Thank you Jennifer!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Service
byon 08/03/2023
ask for Sara. She’s been very helpful and actually handles business when she says she’s going to.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 06/28/2023
Service Representative was very nice, very focused on our concerns with the car’s performance. She took the time to explain how the Chrysler 300 works and that the key was electrical based a On all the electrical components that work in tandem with each other, explained the car must be driven and not left to sit unused for long periods of time. She noticed issues with the radio delaminating and had it replaced, then she checked our issues with the backup camera and discovered the back up camera was malfunctioning and had it replaced, now everything works as it should. And very thankful we purchased the extended warranty on the vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
THE BEST ONE OUT THERE!!
byon 05/18/2023
I have never had a sales person that was so sweet and patient with all the questions we had, Carl went above and beyond explaining EVERYTHING!!
excellent customer service
byon 02/08/2023
the service department is very professional and easy to work with. I always ask for Basel Ghandour as my service representative. He makes sure that my needs are completely met. He updates me with progress and makes sure I am completely satisfied the work done before I leave the service dept.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 02/05/2023
Customer service means everything to me. Sarah was great! She made sure that all of my concerns were addressed. My car was ready a day early. I am pleased with Moss Motors service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great fast service on a busy holiday
byon 12/02/2022
There were able to make it happen on a busy holiday week.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 08/16/2022
I will rate this place 10 out of 10. Great experience. Allison was magnificent individual that made a great experience. She was always informative and having constant communication regarding my vehicle. They made me feel welcome and have a peace of mind leaving my truck to be worked on. The job was done and feel satisfied with the result.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Customer Service
byon 06/01/2022
Very satisfied with service. Michelle was excellent. She notified me of everything that was wrong with my vehicle. She called to give me updates. My vehicle is running well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 04/07/2022
Great customer service. Fast service fair price
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent experience
byon 12/31/2021
Our visit was efficient and all needs were handled completely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
World Class
byon 12/22/2021
Thank you Moss Bros Collision Center. Recently I was parked and a vehicle backed into my truck. There was damage to my front bumper that required new parts and paint. When we got into contact with Ron and Team at Moss Bros. collision they were able to quickly schedule my vehicle assessment and began to work on our truck within an hour of delivery. Impressive. In a scenario like this, I'm hyper-focused on communication from the dealer and the result of the body work. The team communicated the work that needed to be completed before beginning any work, Moss Bros provided an estimated completion timeline, and communicated photos as they were progressing through the work. It meant a lot to us, our family enjoys this vehicle and the communication gave us a sense of priority that Moss Bros was taking pride in their work and respecting our time and auto. We would like to take a moment to recognize Debbie the front desk manager at the collision center, the Collision Center Manager and Ron, their Director. The result, the parts that were replaced and repainted look like they did the day our truck was purchased and this level of attention means a ton. If you are considering a body shop, consider Moss Bros-they are a world class team. Thanks Moss Bros. Collision!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Speedy service
byon 12/17/2021
This is the 2nd time here and same as the 1st time . We were kept in the loop about everything going on the repairs were made quickly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service dept
byon 11/25/2021
Brought my car in for oil change and service was fast and effective. No issues and it was later in the afternoon when I thought I’d need a ride home and pick up the next day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Servi
byon 11/06/2021
Allowed me to walk in when Norco would not. Lady who received me was very friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
All Good
byon 11/04/2021
Could of added a wash
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional Service
byon 10/07/2021
My service consultant Nathan was friendly and informative. He made the entire process easy. I would highly recommend anyone to go see Nathan for any service appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great job!
byon 09/07/2021
Overall a great experience with all especially the reps. My only concern is that it's been a while and I still haven't received an answer to our rental car fees, due to the explained and recognized longer-than-usual time frame it took to get it fixed. Just a small hickup.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
"At Moss Bros., quality customer service is at the core of everything we do.
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1 Comments