Customer Reviews of Moss Bros. Toyota
Amazing Service
byon 12/30/2022
Moss Bros Toyota's Service department is the benchmark of Toyota in Moreno Valley: from accepting customer to processing the kind of service until the service is done - the service over all is excellent; the reason for the five star.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car repair appointment
byon 01/05/2023
I have an early appointment It took three hours for oil change and tire rotation But It's was a busy time My appointment was 12/31/22 No problem, they said they would call and they did 👌
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing Service
byon 12/30/2022
Moss Bros Toyota's Service department is the benchmark of Toyota in Moreno Valley: from accepting customer to processing the kind of service until the service is done - the service over all is excellent; the reason for the five star.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service, quick, and beyond my expectations
byon 12/21/2022
the service guy was great! set me up with a shuttle and honored my discounts and coupons.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 12/19/2021
Steve Atencio went above and beyond. I am a very satisfied customer
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
yearly service
byon 09/25/2021
Keith Lewis I think his name is lewis I know his first name was Kieth is the rep that took care of me. Kieth was nice and explained clearly what need to be done and it was finished on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
20,000 mile check
byon 03/17/2021
Very efficient and fast
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on my highlander
byon 03/07/2021
My service experience this time at moss Toyota was very different it was a happy and Jonathan the service guy was very professional make sure I got the discounts that I needed and the service I needed the manager was awesome to make sure that my service experience was great thank you surface has gotten much much much better at my style
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on my highlander
byon 03/07/2021
My service experience this time at moss Toyota was very different it was a happy and Jonathan the service guy was very professional make sure I got the discounts that I needed and the service I needed the manager was awesome to make sure that my service experience was great thank you surface has gotten much much much better at my style
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Tundra Service
byon 01/09/2021
Very professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Awesome dealership
byon 11/20/2020
Friendly, nice and quick sale
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great
byon 10/31/2020
A bit of a wait even with an appointment but we got it done within the time allotted.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sales
byon 07/29/2020
Joel Spencer and Art Castillo were very helpful and they made sure they answered all my questions and sent me pictures of the car before i went down to the dealership, both Art and Joel were very friendly and very made sure are needs were taken care of while we were at the dealership. Both Art and Joel are a great asset to the Moss Bros. Dealership!!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Warranty Service
byon 01/10/2019
It was a exceptional experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good and timely service.
byon 12/27/2018
My appointment went accordingly. Agent received me right away and went over my quote and service. The wait was not bad at all (in-house) and I was out in no time. Excellent service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Prius Battery Replacement
byon 12/05/2018
Had the Hybrid Battery replaced without a problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My service
byon 12/05/2018
The service was exceptional as always!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Service Appointment
byon 11/22/2018
Explained what going to be done and also explained additional work they found that needed to be done. Waiting area is very comfortable
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Excellent reliable services
byon 11/20/2018
I have been servicing vehicles at Moss Toyota for 10 years and it has always been a good experience. Outstanding customer services with Steve A & Cassandra. Quality services, always checks for warranty and recall for the cars. Shuttle service is very convenient if needed. Pricing and quotes are clear. No pushy service recommendations, just the necessity services to keep the cars running well. Thank you Moss Toyota.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 11/16/2018
Craig was great, and I got my vehicle serviced according to the time frame that he promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lauren was the best sales women!!
byon 11/15/2018
Lauren was my sales associate for the service department at Moss Bros and made my visit quick easy and convenient!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales service
byon 11/02/2018
Excellent in all regards Would reccomend to every one
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
At Moss Bros., quality customer service is at the core of everything we do. Our entire Sales, Service, and Parts staff are here to assist you with all your vehicle-, financing-, service-, and parts-related questions, and to make your experience at our dealerships a positive one that stands out from the rest. That's why our motto is, "At Moss...You're the Boss!"TM
1 Comments