Customer Reviews of Moss Bros. Chrysler Dodge Jeep Ram Moreno Valley
Oil change
byon 04/17/2024
Came in for an oil change. They found a nail in my tire. I have taken this van to a tire store due to the tire kept reading low on one. They found nothing. I’m glad the guys found it and fixed it. Puts my mind at ease. The additional fee wasn’t bad at all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 04/17/2024
Came in for an oil change. They found a nail in my tire. I have taken this van to a tire store due to the tire kept reading low on one. They found nothing. I’m glad the guys found it and fixed it. Puts my mind at ease. The additional fee wasn’t bad at all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 12/30/2023
Clay did a great job getting my truck done. He also booked my next appointment for the recall that I need.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Clay is the man!
byon 10/26/2023
Clay is my go to service writer. He always goes above and beyond to accommodate me and make sure that my car is 100% top notch in performance, safety, at a reasonabley priced... Go see Clay and tell him that Big Phil sent you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service dept
byon 04/26/2023
Friendly and informative, very happy with my service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good work, quick service by Lorena.
byon 06/30/2022
Lorena was very helpful and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Owner
byon 06/16/2022
Joe was very help and understanding on what I needed serviced on my vehicle. He is very pleasant and very customer oriented. He is willing to give his all to help please and satisfied customer . Joe is a great asset to Moss Motors.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mrs
byon 04/29/2022
Clay was awesome
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 03/21/2022
On time and quick very straight forward
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Brian Was Excellent
byon 02/25/2022
Brian was patient, knowledgeable, and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Regular scheduled service
byon 02/02/2022
Over all extremely satisfied with my service experience and my service advisor Brian. Very transparent and helpful over all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Maintenance is fast and efficient
byon 10/15/2021
Erica got my vehicle in quickly, routine maintenance was completed and she kept me informed and helped assist me in a late pickup due to my unique work schedule. Fast and efficient, productive new team. Makes routine maintenance a breeze.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Service
byon 09/16/2021
Jacob was my service advisor. From the first phone call to the actual service everything was handled in a professional manner. I bought my 2013 Jeep Wrangler from this dealership and I will continue to keep my service needs here at Moss Brothers Moreno Valley. If your buying a new vehicle or getting one serviced. This is the number 1 dealership to cover all your needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and Fast Service
byon 08/04/2021
Went in for a routine oil change and tire rotation…. Customer service was friendly and service was fast thank you again !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience!!
byon 05/26/2021
Fantastic service experience. Great customer service and communication. They even provided me a shuttle ride home while I waited for my car to be serviced. Staff was very knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
5
byon 07/03/2020
Service completed as they promise.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Chrysler Moss Bros. feedback
byon 01/23/2019
Great customer service and quick service with good quality work outcome.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Out standing
byon 01/22/2019
The greatest customer service available. I use to work customer service and your training is impeccable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Totally satisfied
byon 01/22/2019
The service manager went out of his way to get us a ride back to Riverside even though the current shuttle service doesn't go that far.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
poor service.
byon 01/22/2019
nothing.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love our saleswomen
byon 01/22/2019
Start out like crap Had the worst salesman but then asked for a new one and got the best on ever. Brandy Brown Maybes sealed the deal. She was patient and helped my daughter buy her first car. She explained everything and made her feel safe.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Moss Bros Moreno Valley Jeep
byon 01/12/2019
Internet sales team was good. Rolando and Geon were extremely helpful. They gave no pressure and let me had evalution time. Email responds were fast and to the point.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
At Moss Bros., quality customer service is at the core of everything we do. Our entire Sales, Service, and Parts staff are here to assist you with all your vehicle-, financing-, service-, and parts-related questions, and to make your experience at our dealerships a positive one that stands out from the rest. That's why our motto is, "At Moss...You're the Boss!"TM
1 Comments