Customer Reviews of Livermore Ford
Excellent customer service
byon 12/11/2023
Although we went to buy a Lincoln our sales person Rafi is a long-term veteran of Ford next door. Luckily he helped us get the car that we wanted at a price we could afford. As usual it was a long process but Rafi calmly and quietly led us through the process effortlessly. His experience shone through and follow-ups have been just as good. I highly recommend Rafi at Livermore Ford/Lincoln/Maserati. His knowledge of vehicles is varied and not just one-track.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent customer service
byon 12/11/2023
Although we went to buy a Lincoln our sales person Rafi is a long-term veteran of Ford next door. Luckily he helped us get the car that we wanted at a price we could afford. As usual it was a long process but Rafi calmly and quietly led us through the process effortlessly. His experience shone through and follow-ups have been just as good. I highly recommend Rafi at Livermore Ford/Lincoln/Maserati. His knowledge of vehicles is varied and not just one-track.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Livermore Ford & Lincoln - RAFI
byon 10/03/2023
After a not so wonderful experience with the Livermore Ford service department, Rafi from the sales department absolutely saved our experience and our relationship with the dealership. Rafi is honest, communicative, and not at all pushy. I'd buy from Rafi again, in a heart beat, and recommend him without hesitation!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ordering new vehicles
byon 06/01/2023
We ordered a new vehicle online, it took 7 months to arrive (not the dealers fault at all). The 7 months the dealer experience was not good. We received numerous sales calls trying to sell us other vehicles. It was like no one there was assigned to our account and they did not talk which each other. I was close to cancelling my order several times. When they had one that we were ready to purchase, they held firm demanding many thousands of dollars added markup over MSRP as well as thousands in dealer add on packages that are very profitable for the dealer. Once our ordered vehicle arrived, the dealer experience was fantastic and they handled it very well.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lincoln Aviator - Black Label
byon 05/19/2023
Grant Goo was the salesperson. Absolutely perfect. The finance department, Mr. Jamal Zadran not so much. I purchased my vehicle on April 26, 2023. The vehicle was delivered to my home. I was told copies of my purchase docs would be emailed to me. I waited patiently. It took several calls and texts before I finally received copies of the documents from Jamal Zadran on May 18. Unacceptable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Would not recommend: commitments not honored
byon 04/26/2023
I would discourage you from buying anything from Livermore Ford. Their sales team and financial team makes you get useless add ons like the 3M stickers on door edges for a highly upcharged price. Since I couldn't turn it down, I decided to go with it. I checked my car and saw that there was no door lining, when I told the sales team about this, their finance guy, Jamal, mentioned that he would refund me for that add on 399$ value. It has been almost 3 months since my purchase and I have yet to get the refund. I tried calling but whenever I mention the refund they hang up my call. Terrible dealership
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Rich
byon 03/30/2023
Could not ask for a better experience buying a new vehicle. Our salesman Joe to sales manager and finance team. Wow. How could it get any better. And our Explorer is great. Thank you to everyone who made our experience so special.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Sales Team
byon 03/29/2023
Livermore Ford sales team is excellent. They honored the verbal agreement we had over a phone call and give us a good deal on a new Bronco
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 03/20/2023
It was a very easy and friendly transaction. Found the car I wanted and they were very friendly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good company, fair prices, good warranty? But run by the wrong personal
byon 02/15/2023
I recently purchased a car from this plase and for starters when I got there there was no one to be found to help me, I had to walked all the way into the office where 4 gentlemen ware gathered doing nothing. Finally this other gentlemen showed up ( I wish he would have just ignored me) this guy had no sales personality at all, every question about the product I was throwing at him he would answer either with a solid "I don't know or with a maybe" ( straight fase the whole time) I literally had to figured everything out about the vehicle by my self. I made my mind and Finally decided to purchase the vehicle so we when inside to do the paper work where I had explain that I was just there to pick the car and that my bank had everything ready just to send a check but the sales person keep insisting to make an application the sales person got up and brought someone from management that also keep pushing the application, this manager told me that the they ware going to use my same approval but instead they run my credit and my wife's again without our permission. Yes I still bought the car but mostly because I couldn't denied that I was given a fair price for it. After the sale I tried calling the dealership because I had some concerns about the paper work also my bank need it some stuff from them and I was never able to get through. This dealership sold me a ghost car and pretty much I was also treated as a ghost but thanks for the good price
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great Sales Experience
byon 02/13/2023
Smooth process from start to finish & couldn't be happier with my experience at the dealership and with my salesperson.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mustang Mach-E purchase
byon 02/06/2023
Sales guy that helped us was really professional. Did not push us to close the deal at all.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
My bad experience
byon 05/25/2022
Inquired about vehicle online . Went to the dealership. Test drove and liked the vehicle . Vehicle had a scratch and I was told it was minor and would be buffered out . Purchased the vehicle and brought back to dealership to have scratch buffed out . So I was told that the scratch was too deep to buff and now a body shop would have to fix it . So that is when the communications started getting weird. No responses for almost 2 weeks . I was finally contacted direct by a body shop. Was told that repair would take 2 days . I tried to contact dealership and ask about how I was going to get around for those days . I was told to talk to service manager. So I go to service dept . They have no record of the appointment. I was asked to ride BART home even though Bart has no service to my hometown. I was forced to rent a car and pay for it . So basically I bought a vehicle with a scratch and was told that it would be taken care of . But in the end , it was me paying to take care of it and being made to feel that it was my fault for the scenario. I paid three days of my time traveling back to dealership, paid for 2 days car rental and the gas associated with all the travel. I know things happen but the way things went should have been better.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Quality Service
byon 08/13/2020
Smooth process, in and out with zero hassle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Friendly people at Livermore Ford Lincoln
byon 04/02/2018
I have had very pleasant experiences at Livermore Ford Lincoln. Adam and Dominick have been extremely courteous and helpful in completing the servicing of my MKX.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst fleet service I've ever had from Ford
byon 08/23/2017
Would stay away. when taking in for a company fleet service . Not sure about the other service side which is different from fleet.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Bad service from Dominick Cuevas
byon 07/25/2017
Problems with the Fiesta clutch, they were sued regarding the failure. I wanted mine checked and they wanted to charge me 100 if it was okay. I drove 35 miles and was told of the charge which they failed to tell me when I was making the appointment. Then I talked to Dominick Cuevas, service manager, who talked a lot but said nothing, when I asked what about my being in convinced he told me, TAKE IT SOMEPLACE ELSE. If the service manager acts like this how do you think his employees will act. I am warning customers not to be surprised if the employees act like this after you purchase a car. go to another dealership.
- Recommend this dealer? No
Not supportive and aggressive to push away!
byon 07/19/2017
I went there on July 18 at 16:55 to get some information about Ford Focus RS. When I entered I was trying to get somebody's attention to ask questions. Four of guys who are probably sales were playing on their cell phone. When finally somebody who was walking out of the building asked me if I've been helped and then called the guy who was playing on the phone, player come to me angry and then when I asked him about Focus RS and told him that I want to test drive it, after he heard my accent he just told me that this car is not for me since it is high performance car and he is not going to bother to let me drive. Of course he wasn't willing to tell me anything about the car. In simple do not bother to go there. Who knows what could come out next, if he gets really angry for interrupting his game.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Horrible customer service!!!!! Nothing but trouble. Stay away !!!!
byon 06/29/2017
I have had the worst experience with this dealership. I warn anybody not to buy any vehicles from this company. I have taken my 2012 Ford Focus back for transmission problems several times. They have always done the minimum service required and wasted a lot of my time. The latest issue: My car randomly will not start. With the ignition on, stick shift gets locked in park. It has been very frustrating to deal with the Service department. They are totally incapable of reproducing the issue, or do check the components involved in the process. Their constant excuse is: " we understand!" but they try not to do a damn thing to find the issue. This is my last ever Ford purchase and I would recommend avoiding this company!! Save yourself a lot of headache!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Worst car repair place ever
byon 06/21/2017
If I could give you guys 0 stars, I gladly would. I gave you my car 3 times for the same issue. You had my car for a total of 10 days - you could never find the issue - even after I told you what the issue was. No apologies - no admitting to what you did was wrong. I got a second opinion in a matter of 5 minutes and they fixed my car in 4 hours flat. You guys need to go back to mechanic school.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Who hired these guys?!
byon 01/14/2017
We were on our way to SFO to pick up our kid and our battery died in Manteca. Got a jump from AAA and called these guys from the road at 1:53. Bought the battery over the phone, parts person (amazingly helpful!) walked it over to service for us. They had it installed and we were on the road at 2:26. This type of service speaks volumes to us! Thank you ALL so much! We appreciate you getting us to our kid on time! Give these guys a raise!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Victor Perez is the MAN!
byon 01/09/2017
Our Sales man VICTOR is great, he made it a point to cater to all our needs. And gave us a pretty good deal! If you are buying here. look for him, I just met him but he treat us like his friend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Livermore Ford Lincoln Alfa Romeo and Maserati is here to help durring any part of your vehicles lifycycle needs, from start to finish - we are here to help make your vehicle run long an dstrong on the road!
1 Comments